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Smith Motor Sales of Haverhill Inc
Haverhill, MA
2,248 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 PM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,248 reviews
April 05, 2024
Stopped by for an unexpected problem without an appointment and was helped right away. It was my first time at this location, I usually go to other Mercedes locations but was told by a friend that appointment and was helped right away. It was my first time at this location, I usually go to other Mercedes locations but was told by a friend that this one is better and they were right. I was assisted right away, the customer service was amazing, and they worked on my car so fast. I was out of there within a half hour. 10/10! More
by TAPIAGIOHANNA
Verified Customer
April 05, 2024
My entire experience was great! They took me immediately, did maintenance, corrected a recall and inspected my car and I had my car back within two days. They took me immediately, did maintenance, corrected a recall and inspected my car and I had my car back within two days. More
by blinky7447
Employees Worked With
April 04, 2024
When my car was done I drove it home and saw black smoke coming from the hood I got worried and call Matt right away. He said oh yah they spilt oil. I was thinking if they spilt oil all over my perfectly cl coming from the hood I got worried and call Matt right away. He said oh yah they spilt oil. I was thinking if they spilt oil all over my perfectly clean car why didn't they clean it ? I was not happy. They came to my house and picked my car up to have it cleaned up. Matt also said mistakes happen. Well I've been going to Mercedes for many years now and have never had such a thing happen. It's a simple oil change. I feel like I shouldn't have had to pay for this. They did say I could have a free one next time. Well I'm scared to bring my car in next time. The car was left all dirty with black finger marks on the hood with oil on my grill. Seats moved. I always feel great going to the dealership that day I did not :-( More
by DASILVAHAIR
Employees Worked With
Matt Johnson
April 03, 2024
Everyone there were caring and understanding of vehicle situation and the subframe situation was covered by warranty so as I only had to pay for: clamps, screws and shim and vehicle was fixed promptly. situation and the subframe situation was covered by warranty so as I only had to pay for: clamps, screws and shim and vehicle was fixed promptly. More
by BUGMA12
Employees Worked With
Matt
April 01, 2024
Prompt. Friendly. Good communication. Easy transaction Accommodating. Willingness to explain any issues Professional. Thorough. Overall positive experience Friendly. Good communication. Easy transaction Accommodating. Willingness to explain any issues Professional. Thorough. Overall positive experience More
by Balbren
Employees Worked With
Matt
March 31, 2024
Excellent ! ! Very good dealership , salesperson very educated !! The best place to buy your next MB !! ! Very good dealership , salesperson very educated !! The best place to buy your next MB !! More
by lazlmm
March 29, 2024
They treat me like royalty Randy Wheeler is the best! Enough!!!!!!! Now, you are getting on my nerves Enough!!!!!!! Now, you are getting on my nerves More
by Richard Kinny-Giglio
March 29, 2024
Routine maintenance No This is the worst part of the experience so far. Next time I would suggest that you have fewer questions. experience so far. Next time I would suggest that you have fewer questions. More
by LAKESIDESMOKER
Employees Worked With
I had interaction with everyone in the service department
