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Smith Motor Sales of Haverhill Inc

Haverhill, MA

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Employees
Reviews
Vehicles
4.8
2,246 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,246 reviews

August 21, 2024

Great service and help with buying my new Mercedes which I will have soon. Thank you. More

by RICHARDBAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Richard, and we look forward to working with you again.

August 21, 2024

Rob in service was very friendly and the recall was fixed in a timely manner. The loaner vehicle was nice however it really should have been cleaned or at leased wiped down inside before given to use. More

by Jennygwiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Aug 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much, Jenny, for your kind words for Rob and for taking the time to leave us this wonderful feedback!

August 17, 2024

Great Service Department. They explain in clear language what is required for any service and complete all work on time. More

by RACLAUSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

August 16, 2024

as always, they keep doing superb jobs every single visit. The best dealership in the area. More

by SASU01824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 16, 2024

Everyone there is extremely helpful and knowledgeable. They don't try to oversell services that aren't needed.. It is a family run business and it shows! I can't say enough positive things about Smith More

by DOREANE100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

August 15, 2024

Brockton and the other employees we interacted with were knowledgeable and considerate -- genuinely customer-focused. It would have been helpful to have had a bit more frequent communication on the vehicle' More

by BRUCE.BARCLAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for taking the time to share your feedback with us, Bruce. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 14, 2024

Yes this was the first time using the service. This is the first MB I purchased More

by PCYORKME
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

August 14, 2024

This is hands down the nicest Mercedes dealership that we have worked with. They are so kind, knowledgeable and quick. I would recommend them to anyone looking for a new Mercedes, even if you have to drive More

by wendy.cole99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Smith Motor Sales of Haverhill Inc responded

Wendy, thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 13, 2024

Great Place , Very Knolageable, Courteous , Clean , On Time what More Can I Say Would Highly Recommend Smith Motors For Service More

by SMC22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 13, 2024

The team helped me figure out my prepaid maintenance service package and completed the service early. More

by CURTISJHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob
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Aug 14, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Curtis, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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