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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Employees
Reviews
Vehicles
4.8
2,245 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,245 reviews

September 17, 2024

Extremely positive experience. The dealership provides prompt, professional, and courteous service. Charges for both labor and parts are fair, reasonable and very competitive. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Sep 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Paul, and don't hesitate to let us know if we can be of further assistance.

September 17, 2024

Addressed my recall in record time - no appointment required - always very satisfied with Smith Motors service and their personnel. More

by RGEISSERHCWS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the five-star review. We are very happy to have provided you with a positive experience. We sincerely value your business and look forward to your next visit.

September 16, 2024

Exceptional service and knowledgeable staff. Brock was outstanding and demonstrated great patience and empathy We would highly recommend Brock and Smith Motors. More

by roberthenderson9
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Smith Motor Sales of Haverhill Inc responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Robert, for choosing Smith Motor Sales of Haverhill Inc!

September 14, 2024

The service was excellent and Nick did a great job. We were offered a loaner which turned out great. Thanks More

by CMARHEFKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with Nicholas and our team. We're glad to hear we delivered such a great experience!

September 14, 2024

They put a new software and the car was worse when it was and they didn't want to cover my engine warranty More

by enderthen2007
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 13, 2024

Great help from Brock in ordering my new E Class car and showing me all the items and how to work them when my car was delivered. More

by RICHARDBAS
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to have provided you with such a positive experience, Richard! We sincerely value your business and look forward to your next visit.

September 12, 2024

Nick is a awesome guy and great work my friend 🦾🫶🏾💯 everything running good best Mercedes Benz shop ever ✔️➕ More

by TERRYBENNETT1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad Nick was able to help, and we hope to see you again!

September 12, 2024

Great service as always! I live two hours from the dealership so I was provided with a loaner for the day and I was able to visit with family in the area. More

by shelleycarita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc wombalt
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Sep 13, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Shelley! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc. We look forward to having you as one of our valued customers for many more years to come!

September 11, 2024

Steve Burgeron is my service advisor and he's the best. Any situation I'm in, he's got a solution for and the maintenance team at Haverhill Mercedes has his back. Keep up the great work and I'll keep comin More

by omarfheredia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Burgeron
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Sep 11, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much, Omar, for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smith Motor Sales of Haverhill Inc. to be a positive one. Please don't hesitate to reach out if you need anything else.

September 10, 2024

I always receive excellent service at this dealership. I have purchased 5 vehicles here and keep coming back for this reason More

by PCORNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

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