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Smail Ford
Greensburg, PA
223 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 223 reviews
December 02, 2020
Took my 2018 f150 in for a recall for frozen door locks. They told me to drop off the truck in the am. I dropped it off the night before they told me it would take 3 hours. I went in at 4:00 the next eveni They told me to drop off the truck in the am. I dropped it off the night before they told me it would take 3 hours. I went in at 4:00 the next evening and it wasn’t done. Told me it was going to be another 45 min. I had no place to go for 45 min or a way to get there anyway. Had to sit in waiting room till done with my mask on. Very uncomfortable. NOT HAPPY I believe it was Robert that waited on me when I went back to pick up my truck. He talked nice to me but it still didn’t help my experience Update. The day after the service the service manager call to apologize for the bad experience that I had. More
by Gwoody
Employees Worked With
Robert Corbett
February 26, 2020
Excellant service and excellant customer service I have always been satisfied with the service I have received from Smail Ford. Derick is my service adviser and always goes above and beyond. He is t I have always been satisfied with the service I have received from Smail Ford. Derick is my service adviser and always goes above and beyond. He is the reason I keep coming back to have my cars serviced there. More
by dlshort4
Employees Worked With
Derick
February 26, 2020
Great vehicle buying experience John Poole and Smail was able to find exactly the F-150 I was looking for and did it in a timely manner. John was able to answer all my questions and John Poole and Smail was able to find exactly the F-150 I was looking for and did it in a timely manner. John was able to answer all my questions and Nick Breault was very professional with the paperwork. More
by chuck
Employees Worked With
Nick Breault, John Poole
February 25, 2020
Good customer service, had my vehicle on time, convenient shuttle service, great people to work with, answered all my question, Will come back for my any other service. shuttle service, great people to work with, answered all my question, Will come back for my any other service. More
by Gerardo Cuellar
Employees Worked With
John Beirne
February 25, 2020
Excellent Service Service on recall was quick. The entire process took less than one hour. All of the staff that I dealt with was courteous and professional. Service on recall was quick. The entire process took less than one hour. All of the staff that I dealt with was courteous and professional. More
by Peat
Employees Worked With
Shawn Kunst, Barry Noonan
February 15, 2020
Everything went very smooth we got the truck we went for. Salesman was very helpful & knowledgeable. I would recommend Smail Ford for your next vehicle. Salesman was very helpful & knowledgeable. I would recommend Smail Ford for your next vehicle. More
by Mclaughlin414
Employees Worked With
Nick Breault, John Poole
February 12, 2020
Brian Ulery went above and beyond my expectations. I would recommend Smail auto to anyone. They were easy to work with and made buying my new vehicle a pleasant experience. would recommend Smail auto to anyone. They were easy to work with and made buying my new vehicle a pleasant experience. More
by Jo Batson
Employees Worked With
Brian Ulery
February 07, 2020
Salesman was very professional and knowledgeable, from start to finish a excellent experience.i would recommend Bud Smail to anyone looking to buy a new vehicle start to finish a excellent experience.i would recommend Bud Smail to anyone looking to buy a new vehicle More
by richg
Employees Worked With
Nick Breault, Kyrylo Pavlychenko
February 02, 2020
Doors wouldnt open,close, or lock in cold weather. Dropped my vehicle off the night before my appointment. Was there all day and got a call it was finished 2 hrs. before the dealership closed. Picked Dropped my vehicle off the night before my appointment. Was there all day and got a call it was finished 2 hrs. before the dealership closed. Picked up my vehicle and drove home. everything was fine. The very next morning went to get in my vehicle and the doors where all good opened right up. Went to close my door and was still froze the door wouldn't shut! Thought they fixed it but obviously was wrong! Nothing but bad experiences with this service department since owning this vehicle. Everyone is very nice but the work doesn't get done the way its suppose to! If you take a vehicle somewhere you expect it to get fixed not go home with it still broke! Its like they are hurrying or don't have enough staff to do a good job or do the job that's performed correctly! The only reason that I'm still going here, this is where I purchased a $54,000 truck! More
by bh.markovitch
Employees Worked With
Dont remember
January 29, 2020
Experience I had this dealership was excellent. Everyone was very helpful and was treated very well. Service department was fantastic I would recommend this dealership To everyone was very helpful and was treated very well. Service department was fantastic I would recommend this dealership To everyone More
by Klinger2?
Employees Worked With
John Beirne, Bill Lewis, Nick Breault, Bob Evancho, Jeffrey Dahollow, Mary Ann Ray, Dave Rabel, Stacie Peipock, John Poole, Robert Corbett
