
Smail Ford
Greensburg, PA
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Showing 224 reviews
I brought my 2020 F-150 in on Monday 4/26/21 to have the backup camera replaced under recall and the rear window replaced under warranty for damaged defroster lines. The service advisor Derrick stated that backup camera replaced under recall and the rear window replaced under warranty for damaged defroster lines. The service advisor Derrick stated that the work would only take one day, and that the vehicle would be ready by the end of the day. I called during the afternoon to get a status update since I hadn't heard anything from the dealership at this point, and they said again that it would be ready at the end of the day. I drove out to the dealership after work, to not only find that my truck was nowhere to be found, but that no one left in the service department even knew where my truck was! After waiting to call a manager (Tom) at home, they then informed me that my truck was off-site at another location for the rear window, and that it would be ready for pickup tomorrow. I informed them that they had told me that the truck would be ready today, and that I just wasted an hour driving out there to retrieve my truck that was not there, and that no one bothered to inform the staff where my truck was, and couldn't answer where my truck was when I arrived to retrieve it. Tom the manager called me the next day (Tuesday 4/27/21) to apologize about the lack of/poor communication, and asked what he could do to "make it right". I told him that we could discuss when I arrived to pick my truck up, and at the very least your staff should be able to properly communicate with the customer, and each other. When I arrived to pick my truck up, Tom couldn't even bother to be there; Derrick was gone as well. As you can see in the photos, the interior of my truck was absolutely trashed - every surface was covered in the rust-colored brake dust/shop dirt from a service technician(s) work clothes. It was all over the door panels (all 4), steering wheel, arm rest, upholstery front and back, foot prints on the back seat, back of the seats, and door panels. I had to have my vehicle detailed to have the damage fixed in the amount of $283. If the service department was doing their jobs, they would clearly see that the vehicle was not properly protected during service, and in no way was it ready for delivery to the customer. It is inconceivable that a service department would be run in such a careless manner from the top down. The manager can't be bothered to manage the service advisors to make sure they are in communication with the customers about the status of their vehicles, or be sure a vehicle is ready for delivery to the customer in a timely manner and acceptable condition. The manager also can't be bothered to be present to rectify the situation (the first one) as he stated he would. Tom has since called me twice during work hours, but will not return my call when I call him back. Clearly Smail Ford is not interested in providing quality service or building and maintaining customer relationships. Smail Ford has a plaque hanging in their waiting room that says something to the effect of "treat every customer as if they were a guest in your home" - they do not live up to this ideal. They did not respect me or my time, they did not treat my vehicle as if it were their own, and if this is how they treat a guest in their home, I wish they would have lost my invite. If you need service on your vehicle, I would suggest you look elsewhere. More
Took my 2018 f150 in for a recall for frozen door locks. They told me to drop off the truck in the am. I dropped it off the night before they told me it would take 3 hours. I went in at 4:00 the next eveni They told me to drop off the truck in the am. I dropped it off the night before they told me it would take 3 hours. I went in at 4:00 the next evening and it wasn’t done. Told me it was going to be another 45 min. I had no place to go for 45 min or a way to get there anyway. Had to sit in waiting room till done with my mask on. Very uncomfortable. NOT HAPPY I believe it was Robert that waited on me when I went back to pick up my truck. He talked nice to me but it still didn’t help my experience Update. The day after the service the service manager call to apologize for the bad experience that I had. More
Excellant service and excellant customer service I have always been satisfied with the service I have received from Smail Ford. Derick is my service adviser and always goes above and beyond. He is t I have always been satisfied with the service I have received from Smail Ford. Derick is my service adviser and always goes above and beyond. He is the reason I keep coming back to have my cars serviced there. More
Great vehicle buying experience John Poole and Smail was able to find exactly the F-150 I was looking for and did it in a timely manner. John was able to answer all my questions and John Poole and Smail was able to find exactly the F-150 I was looking for and did it in a timely manner. John was able to answer all my questions and Nick Breault was very professional with the paperwork. More
Good customer service, had my vehicle on time, convenient shuttle service, great people to work with, answered all my question, Will come back for my any other service. shuttle service, great people to work with, answered all my question, Will come back for my any other service. More
Excellent Service Service on recall was quick. The entire process took less than one hour. All of the staff that I dealt with was courteous and professional. Service on recall was quick. The entire process took less than one hour. All of the staff that I dealt with was courteous and professional. More
Everything went very smooth we got the truck we went for. Salesman was very helpful & knowledgeable. I would recommend Smail Ford for your next vehicle. Salesman was very helpful & knowledgeable. I would recommend Smail Ford for your next vehicle. More
Brian Ulery went above and beyond my expectations. I would recommend Smail auto to anyone. They were easy to work with and made buying my new vehicle a pleasant experience. would recommend Smail auto to anyone. They were easy to work with and made buying my new vehicle a pleasant experience. More
Salesman was very professional and knowledgeable, from start to finish a excellent experience.i would recommend Bud Smail to anyone looking to buy a new vehicle start to finish a excellent experience.i would recommend Bud Smail to anyone looking to buy a new vehicle More
Doors wouldnt open,close, or lock in cold weather. Dropped my vehicle off the night before my appointment. Was there all day and got a call it was finished 2 hrs. before the dealership closed. Picked Dropped my vehicle off the night before my appointment. Was there all day and got a call it was finished 2 hrs. before the dealership closed. Picked up my vehicle and drove home. everything was fine. The very next morning went to get in my vehicle and the doors where all good opened right up. Went to close my door and was still froze the door wouldn't shut! Thought they fixed it but obviously was wrong! Nothing but bad experiences with this service department since owning this vehicle. Everyone is very nice but the work doesn't get done the way its suppose to! If you take a vehicle somewhere you expect it to get fixed not go home with it still broke! Its like they are hurrying or don't have enough staff to do a good job or do the job that's performed correctly! The only reason that I'm still going here, this is where I purchased a $54,000 truck! More