Smail Ford

So far everything about my buying a new car at Smail auto has been great.The sales department people have been very helpful and friendly.All of my questions were answered promptly and correctly. When I rece has been great.The sales department people have been very helpful and friendly.All of my questions were answered promptly and correctly. When I received my new vehicle it came in exactly as I ordered it.My salesman Steve Miller went over all of the options with me very throughly.He also did a very good job keeping me informed about my vehicle's delivery.All in all I had a very good experience and plan to continue dealing with Smail. More

Back in August of 09 I called Smail Ford to see if I could stop in to test drive a new 2010 Mustang GT. Steve Miller was the salesman that I dealt with. I really liked the 2010 Mustang GT, but being tha could stop in to test drive a new 2010 Mustang GT. Steve Miller was the salesman that I dealt with. I really liked the 2010 Mustang GT, but being that it was already late summer at the time, and I wasn't planning on driving the Mustang in the winter months I decided to wait until I could order one at a future date. I started reading rumors on the internet that Ford was coming out with a new more powerful engine for the 2011 GT model. Needless to say, hearing that really excited me! Whenever Ford announced that they were coming out with a new GT engine that would produce more than 400 H.P., and that it would be available in the spring of this year, I couldn't wait to order one! I sat down with Steve and placed my order on Febuary 18th of this year. Steve was very helpful every step of the way when it came to helping me decide just what options were available and answered every question that I had. I really enjoyed talking with him every step of the way. He told me that my Mustang should take 8-12 weeks to come in. I expected to have it in my garage by late May. When it didn't come in by late May I stopped in to Smail Ford one day to check on just what the delay was. Steve wasn't available at the time because he was at a meeting, so I talked to one of the sales managers there who by the way took me into his office where he pulled my order up on his computer. The computer showed that my Mustang was built and ready to be shipped to their dealership. When it finally did come in a little over a week ago, Steve notified me that it was in, and that it was ready to pick up. I picked it up on week ago today (6-23). Whenever I picked it up I dealt with Steve and another guy who by the way was also great to deal with. Steve was very helpful in going over all the features on the Mustang the day that I picked it up. So far I really like the new Mustang. I haven't owned a new Ford product since the late 80s, but based on how much I like my Mustang, I'm thinking that there will likely be more Fords in my future. More

This being my first "new" vehicle purchase, I wasn't sure how my experience would play out and was certainly dreading it...however, I must say that my overall experience was pleasant. Much of this was due t how my experience would play out and was certainly dreading it...however, I must say that my overall experience was pleasant. Much of this was due to our salesperson, Jason Reid. Numerous times I've encountered the typical "used car salesman", but Jason was much different. He wasn't pushy at all, he was accommodating. You could tell Jason genuinely wanted to get us our best deal and the perfect car for us. Jason sold the car to us for Smail Mazda. On the other hand, your "finance person" (Nick) would not have sold the car to us...he was/is the polar opposite of Jason. My wife and I must have told him (Nick) 8-10 times that we did not want an extended warranty, but just kept pushing...I understand that this is his job, but this really pushes people away. If he was our first contact we would have left immediately - in fact, we almost did at that time. Maybe your sales people should focus on what the car does have versus what the car doesn't have. I left the office feeling as though the Mazda warranty was a null issue and would not cover any necessary problems that would arise. After he (Nick) was sure that would not be selling us any extended warranties, we might as well have been an immanent object in the room...he couldn't get us out of the office quick enough. That pseudo friendly attitude was completely gone... Again, Jason Reid sold us our car. Even after the sale, Jason was in our backseat helping us to put our car seat in. I would come back to purchase a car from Jason. Respectfully, Justin R. Meyer More

Extremely nice people including Bud himself! The only problem we had was with a dishonest mechanic...said brakes were wornout, but he didn't expect me to tell him to leave them on and I would replace the problem we had was with a dishonest mechanic...said brakes were wornout, but he didn't expect me to tell him to leave them on and I would replace them myself! I later found out they were just fine. Dealer paid me for the brakes, but I am hesitant when I hear they "found" something that needs replaced. Maybe just one bad apple, but you can find that anywhere. They made right by me and they do go the extra mile to make sure you are happy with your purchase. Very low pressure and accomadating. More