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Smail Ford
Greensburg, PA
224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 224 reviews
August 16, 2023
Matt was a great sales person. Worked with me on making sure I got what I was looking for. Also, going over the vehicle after the purchase Worked with me on making sure I got what I was looking for. Also, going over the vehicle after the purchase More
by nitekite69
Employees Worked With
Matt Pacella
August 10, 2023
Every sales person, and every service person has never failed me in 10 years! This dealership is amazing and all of the people inside are amazing! I will be a customer for life. If you’re looking for a go failed me in 10 years! This dealership is amazing and all of the people inside are amazing! I will be a customer for life. If you’re looking for a good deal and a fair deal, this is where you go. More
by Newborn372
Employees Worked With
Mike Stanley in Sales and Barry in Finance
July 11, 2023
I had a scheduled appointment to fix a known issue with my F150. The problem was identified by a Ford Motor Co. Technical Service Bulletin. The TSB indicated that the fix should take about 90 minutes. Even my F150. The problem was identified by a Ford Motor Co. Technical Service Bulletin. The TSB indicated that the fix should take about 90 minutes. Even though this fix was the only item authorized & completed, I was charged for 5 hours of labor (instead of 90 minutes), which inflated the bill tremendously. I questioned the service manager, who couldn't offer any explanation as to why the repair took so long, and really didn't seem to care. I wouldn't trust these people & I recommend going elsewhere. More
by tpilch53
Employees Worked With
Tom
July 09, 2023
I found the right vehicle and was pleased with to buying experience. We made a fair deal and accomplished the paperwork aspect without hassles. experience. We made a fair deal and accomplished the paperwork aspect without hassles. More
by etoodog
Employees Worked With
Nick Breault, John Skowronek, John Poole, Lloyd Thomas
February 23, 2023
John Poole was wonderful. He listened to what I needed an looked for in a vehicle. Didn't try to steer me in a different direction an was up front an honest with me about ever He listened to what I needed an looked for in a vehicle. Didn't try to steer me in a different direction an was up front an honest with me about everything. I really appreciate everyone who worked that day to get me in a new Ford. More
by Holls85
Employees Worked With
John Poole, Barry Noonan
February 09, 2023
Dealing with Tom Gustafson was a nightmare. I had brought my vehicle in for a recall and figured I would get my state inspection and emissions done. Well, from the very first phone call, Tom wa I had brought my vehicle in for a recall and figured I would get my state inspection and emissions done. Well, from the very first phone call, Tom was looking for me to spend money. First he tries to tell me my tires are bad, to which I replied that I had just went to Firestone and when I asked them about buying new tires, they said mine were still good. Then he calls back to say he can pass the tires, but now it's the brakes that have issues. These were also recently both replaced and serviced my Greg's Car Care in Scottdale. So second lie I catch the guy in. At this point, I am fed up, so I call and speak to a Robert who assures me they are sorry and will take care of everything. I get there and of course the service manager Jordan is nowhere to be found, and this Tom is the only person there. So I end up forking over $50 for absolutely nothing. I WILL NEVER BE BACK HERE AGAIN, AND I WILL NEVER PURCHASE ANOTHER VEHICLE FROM SMAIL FORD FOR THE REST OF MY LIFE! More
by gjw143
Employees Worked With
Tom Gustafson
November 16, 2021
Thank you to John Poole for being so responsive to my asking about a jeep they had for sale. He was kind, competent, and professional. The service at Smail was excellent and everyone was friendly and hel asking about a jeep they had for sale. He was kind, competent, and professional. The service at Smail was excellent and everyone was friendly and helpful. More
by Sandi
Employees Worked With
John Poole
September 18, 2021
Shout iut to the team at Smail Ford. We love our new Mustang GT. Your knowledge, respect, love of the vehicle and its performance made all the difference. I have purchased three cars from Smail and wi Mustang GT. Your knowledge, respect, love of the vehicle and its performance made all the difference. I have purchased three cars from Smail and will be back again in the future. More
by MazdaCX5
Employees Worked With
Finance guy from Lincoln and the GM , Barry Noonan, Kyrylo Pavlychenko
