Smail Ford

Nate was very informative and honest in his approach to my questions. If he personally did not know the answer, he inquired with his boss and provided me with a very quick reponse. He was friendly and ma my questions. If he personally did not know the answer, he inquired with his boss and provided me with a very quick reponse. He was friendly and made me feel comfortable in purchasing this vehicle from a dealership that was new to me. He assisted me in understanding the parts of my new car and made me feel very comfortable with my purchase. I had originally come into this Ford dealership planning to get a 2012 leftover vehicle and take advantage of the "end of summer" sale, but was pleased to get a 2013 Ford Edge. I am satisfied with my new vehicle and the assistance in sales/service that Nate Cunninghame provided to me on that date. I have already shared my experience at this dealership with coworkers, friends, and family. I will certainly refer everyone to Nate and the Smail dealership. More

Excellent service from Ralph Kercheval and Bil Cline, very friendly staff. Felt as if we got a fair deal. I would recommend dealership to anyone. very friendly staff. Felt as if we got a fair deal. I would recommend dealership to anyone. More

Clark Sheppler is an outstanding salesperson. He was polite, courteous, friendly and not overbearing at all. He acutally made the buying experience a pleasant time rather than the usual hassle. Everyon polite, courteous, friendly and not overbearing at all. He acutally made the buying experience a pleasant time rather than the usual hassle. Everyone at the dealership was great and I would recommend you guys to anyone. More

We only spent 3 days with Smails...one test driving vehicles, the 2nd working out a deal to purchase the vehicle and a 3rd picking up the vehicle and signing the paperwork. We did have to stop back to vehicles, the 2nd working out a deal to purchase the vehicle and a 3rd picking up the vehicle and signing the paperwork. We did have to stop back to pick up our antenna, so make sure your vehicle has one; apparently the auto butler detailing has to remove the antenna and sometimes they forget to put it back on. I'll remember that for next time and save myself a trip. They were very apologetic though and we were on our way to Greensburg to handle other errands. Overall we had a very good experience and would recommend Smails for purchasing a vehicle. More

Sales process was easy, answered a lot of questions. I felt I got a fair deal, and that they made a profit. Dave Kimmel was knowledgeable of all vehicles, and I bounced a couple around to get price/lease felt I got a fair deal, and that they made a profit. Dave Kimmel was knowledgeable of all vehicles, and I bounced a couple around to get price/lease rates. Compared to other vehicles I came out ahead. I did not feel that I was getting "raked over" buy the F and I mgr. That's why I closed the deal vs. leaving. I will recommend this dealership, AND Dave K. to anyone looking for a Vehicle. Thank You!! More

Bill robinson was a exceptional sales man. He was extremely knowledgible about the truck and made the process as easy as possible. I would recomend anyone to buy a truck from Bill Robinson at Bud Sam extremely knowledgible about the truck and made the process as easy as possible. I would recomend anyone to buy a truck from Bill Robinson at Bud Samil. I would like to thank you guys very much for making my expierence as easy as possible. More

I walked in the dealership still undecided whether or not I walked in the dealership still undecided whether or not I was going to purchase a truck now or wait until September or October of 2012. I first I walked in the dealership still undecided whether or not I was going to purchase a truck now or wait until September or October of 2012. I first interacted with Ralph via the internet. I was met at the door by Ralph and from that point on, I felt comfortable in interacting with him. I told him that I definately was in the market for a truck, but as this point I was going to shop 3 dealers and go with the best deal. I had a 1997 ford f-150 with 207,000 miles on it and I knew that I was not going to get much via the trade route. Once my trade was assessed, I managed to wiggle a few more hundred and a set of mud flaps to close the deal. I never did go to the other 2 Ford dealers and I know in the internet world of today, there are very little unknowns in pricing. I know there is dealer holdback involved which the consumer has no bargining power. This is the second vehicle that I have purchased from Bud Smail in the past 3 years and when I am ready to buy again, that will be the first place I shop. Once again thanks to Ralph for making my experience as stress free as possible. More

This was the best car buying experience we have ever had. Everyone involved was great to work with. The paperwork was painless and the delivery of the car along with the overview was perfect. Clark was won Everyone involved was great to work with. The paperwork was painless and the delivery of the car along with the overview was perfect. Clark was wonderful to work with as was all the staff we met. Thank you for such an easy buying experience. More

Michael was very helpful and patient. We would use him again. He was very friendly and knowledgable. He did not pressure us to make his sale. again. He was very friendly and knowledgable. He did not pressure us to make his sale. More