Simi Valley Toyota

I've been taking my 1996 Tacoma, which now has 337,000 miles, to this service dept. since I bought it used in 1997 with 19,000 miles. Paul McCartney is the latest in a long line of outstanding service tec miles, to this service dept. since I bought it used in 1997 with 19,000 miles. Paul McCartney is the latest in a long line of outstanding service technicians that I've had the privledge of entrusting my truck to for the last 13 years. Paul's experience and knowledge is second to none and I fully trust him when he recommends additional service beyond the normal maintenance. I also feel that he is very respectful of my time. Also, I'd like to recognize Mike Powell, one of the current Service managers. Mike was my service technician before he was promoted to his current position. Every time I bring my truck in he always takes the time to greet me and we spend a few minutes chatting. Paul and the others seem to follow his lead. More

My 2004 Toyota Corolla, which I bought at DCH Toyota of Simi Valley, had an airbag light which did not go off. There was also the possibility that my airbag would not deploy in the event of an accident. Th Simi Valley, had an airbag light which did not go off. There was also the possibility that my airbag would not deploy in the event of an accident. The replacement cost was $1350.Due to the fact that this was a safety issue and a possible factory defect since my car only had 72,000 miles, I felt that I should not be responsible for the repair. Nick got right back to me when I faxed a letter of my problem outlining my frustration with the Toyota Corporation’s slow response in getting back to me. He also worked out a deal with Toyota Corporation and arranged a three way split, with my final out of pocket cost of $450.00. Nick also took great care of calling everytime he said he would and he quickly, within a matter of days, worked out a compromise. Mike and Hank did a great job in the service dept, ordering the parts and quickly taking care of the repair. I still feel that I should not have had to pay any replacement costs, but I greatly appreciate the fact that my car is safe to drive, and that Nick and DCH did work with me to resolve the issue. More

I've been a customer of Paul McCartney for many years. I have returned to him over and over because I've always had confidence that Paul knew what he was doing and I could trust that if he recommended that have returned to him over and over because I've always had confidence that Paul knew what he was doing and I could trust that if he recommended that something needed to be maintained/repaired on my car, that the work was necessary and that he would ensure that it was done correctly and on time. More importantly, if there were any issues remaining after the work was done he always made it come out good in the end. More

Had my car serviced. Paul McCartney (services writer) was agreat help and very friendly.He promised to have my car back in two hours, it was back in a hour.All services was done and the was washes.I was very agreat help and very friendly.He promised to have my car back in two hours, it was back in a hour.All services was done and the was washes.I was very happy with the friendly empolyees and the services More

They had great knowledge of their products and the sale went very quickly. I would recommend this dealership to anyone that was interested. I have lived in Simi for 21 years and they have always been at th went very quickly. I would recommend this dealership to anyone that was interested. I have lived in Simi for 21 years and they have always been at the same location. Thanks, have a great day! XX More

Ever since buying my '04 Highlander from this dealership, I have received nothing but top-of-the-line service. This visit was no exception. I arrived a few minutes before my appointment time and was greete I have received nothing but top-of-the-line service. This visit was no exception. I arrived a few minutes before my appointment time and was greeted immediately by Mr. Duncan. My paperwork was processed within a couple of minutes and my car was taken right away. Instead of the estimated waiting time of 1.5-2.0 hours, I was out the door in a litte over an hour. Mr. Duncan went over my repair bill thoroughly and made sure he had answered all of my questions before I left. I have been to one of the other Toyota dealerships in Ventura County and they just don't compare; DCH Toyota of Simi Valley knows the meaning of customer service and that service is always delivered with high degree of professionalism and a smile. More

I bought a Toyota Highlander from DCH Toyota of Simi Valley. I asked several Toyota dealerships around this area for quotes via internet. Michael Dowl is the only one that sent me the detail information Valley. I asked several Toyota dealerships around this area for quotes via internet. Michael Dowl is the only one that sent me the detail information about the vehicle I inquired, and sent me the price quote shortly after. With price in mind, physical visit to the dealership became pretty pleasant because I didn't need to negotiate on price anymore. More

I have been taking my 2002 Prius to DCH Toyota since I purchased the car for every service. Gene Duncan is new to this service center and I was worried I would not receive the same, over-the-top cust purchased the car for every service. Gene Duncan is new to this service center and I was worried I would not receive the same, over-the-top customer service as from Mike powell, (who is now a service manager. Gene Duncan surpassed my expectations as a Service rep with his complete interest in my particular needs, his honesty, integrity, and promises. He offered me suggestions with options and not the typical, "You need to have this done and that done" that you get from most car service places that I have heard about and sometimes encountered. I am so thankful that my Prius is now going on 8 years old and I believe I owe it to people like Gene Duncan and Mike Powell who have helped me to keep my car in excellent shape it is in. Thank you Gene! You are the perfect example of Excellent Customer Service. More

DCH Toyota Simi Valley was willing to negotiate the entire deal over the phone. I live 400 miles away from DCH yet we were able to agree on a trade-in value and new vehicle purchase price over the pho entire deal over the phone. I live 400 miles away from DCH yet we were able to agree on a trade-in value and new vehicle purchase price over the phone. This was a very efficient new vehicle purchase. I will recommend friends and family work with DCH and especially Jason. It was a nice enough experience that I'd be willing to drive this distance again if we can strike a deal over the phone for another vehicle. Thanks. More

I LOVE this dealership! I bought a new 2010 Prius after my 2007 Prius was totaled in an accident. Gus showed me exactly the car that I wanted and at a very good price. No high pressure to sell more car th my 2007 Prius was totaled in an accident. Gus showed me exactly the car that I wanted and at a very good price. No high pressure to sell more car than I needed. I had to wait about 3 weeks before finally getting the insurance report, and Gus was holding the car that I originally picked out. As I had to wait for the adjuster's report, they sold the car which I understood. But, I had the exact same car within 3 days and I was treated as though that car was specially ordered for me. The Financial guys, Bijan and Tim, are great guys and get you through the paperwork very quickly. I also put a "5" for Quality of Work because I used their Service Department for my last Prius and was extremely please with the quality of their work. I intend to continue bringing my new Prius to DCH Toyota of Simi Valley for all servicing. You will not find a better group of people who give you Class A service, and treat you as though you're the only customer they have served all day. More