Simi Valley Toyota

I purchased my Prius near the end of the cash-for-clunkers program, when all demand and prices went up (I was out of town beforehand so it was simply bad timing). Fortunately, I found an "u cash-for-clunkers program, when all demand and prices went up (I was out of town beforehand so it was simply bad timing). Fortunately, I found an "unwind" that was exact model/colors I wanted, and since it was an unwind it did not qualify for cash-for-clunkers, thereby allowing me to try for it as I didn't have a trade-in. DCH Toyota is highly rated and I found all of the employees very helpful. Jeff Johnson worked tirelessly on the deal. My main problem was that I'd asked why the vehicle was returned by the previous owner (it had a mere 342 miles on it). The reason I was given was the same from all 3 employees I asked - they all referred to a woman owner and that she couldn't secure credit. CarFax showed no records either so I figured it was fine. Turns out once I got home there was an invoice in the glove compartment outlining minor body work that had been done under the front bumper. If its under $500 it doesn't get reported to DMV, so that's why CarFax showed no report. Needless to say that's when I called the General Manager, Nick, who is quite helpful. My main concern is that the dealer was not straightforward in the deal, and the fact that all 3 salespeople I spoke to had the exact same line which might indicate this was the agreed upon line, likely given by management. I didn't mind the car having minor bodywork but not telling me makes it harder for me to bargain a fair price. I also feel like I gave them my honest info, credit check, $11,000 downpayment, etc... I was straightforward, so I would expect a dealer of this stature to do so as well. Its also not clear that the mis-representation of the unwind was intentional. To their credit, Nick D. took care of the issue and was accountable by giving me 2 years/25,000 miles of free maintenance at any Toyota dealer. I would have rated higher on "quality of work" but there were some minor issues getting me my temporary registration paperwork and LoJack installation had a technical snag with its timely online registration, but in the end this was all resolved, its just that it took a bit of follow-up by me to make certain. Otherwise they would get a 5 here as well. I'm also skeptical about the window etching as a theft deterrent. I did buy it at $300 and it was explained to me that they etch their entire fleet. In retrospect I might have avoided the cost even though it was on the invoice. 21st Century Insurance only gave me a discount for the LoJack, not the etching, so I wonder how effective or proven it is. I also give high marks for their Finance Dept, Bill Greene, who was very good to work with overall and made sure my deal went through to my credit union's financing. More

I always dread going to car lots. The back and forth game and knowing deep down they don't care about you and they just want to sell a car. Our experience was so different dealing at DCH of Simi and es game and knowing deep down they don't care about you and they just want to sell a car. Our experience was so different dealing at DCH of Simi and especially with our salesman Servando Gomez. Management must be really big on customer service because Servando really went above and beyond to accommodate us. We also enjoyed dealing with Toyota Tim for our financing. They were helpful, caring, funny, and professional. The experience was so different than what I am used to. I will definitely go back and recommend them. Thank you everyone at DCH Toyota Marjan B. Thousand Oaks, Ca More

We were interested in a new SUV that allowed us to turn in our old one for the CARS program, so we first called the dealership to check what they have. Servando (our car dealer) checked the lot and came up in our old one for the CARS program, so we first called the dealership to check what they have. Servando (our car dealer) checked the lot and came up with a few different options in our price range, so we visited the shop and he showed us the various vehicles. We found a Highlander that we absolutely loved and were even able to trim $500 off the sticker price so we can get the monthly payments we could afford. Servando was friendly the entire time, patient with us as we had to run home to find some paperwork for the CARS program, and he even helped us get CDs out of our old vehicle which had been stuck there for months when it had first stopped working. Overall we were very impressed with this dealership and I don't see how the service could have been better than it already was, an excellent experience! More

We had previously gone to another dealership before but their customer service wasn't good at all. However, when we can to DCH Toyota, Vidal was extremely friendly and helpful. He answered any and all the their customer service wasn't good at all. However, when we can to DCH Toyota, Vidal was extremely friendly and helpful. He answered any and all the questions that we had and the car buying process went smoothly. More

Customer service was fabulous! I received everything I was looking for in a truck, and then some. Servando immediately greeted me with a warm smile and a hearty handshake. He made me feel very comfortab was looking for in a truck, and then some. Servando immediately greeted me with a warm smile and a hearty handshake. He made me feel very comfortable and secure, which played a big part in my decision factor to buy from DCH. He is kind, courteous, knowledgeable and did not make me feel an ounce of pressure into buying. He answered all of my questions and was easy to get a hold of f I had additional questions. He worked hard to reserve and get my truck to me in a very timely fashion and I appreciate the effort he made for me. :) The whole process including going over the manuals, the signing of documents, and such forth, was fast, painless, and easy...and was explained to me thoroughly. I am satisfied with the overall price of everything. I had a wonderful experience at DCH. It was a great pleasure to work with Servando, and I look forward to working with him again in the near future. :) Thanks a bunch! More

Jeff and his team showed tremendous proffessional approch and made the buying process very easy. They were well informed, great to deal with, not pushy and extremely honest and upfront in all the dealings. I and made the buying process very easy. They were well informed, great to deal with, not pushy and extremely honest and upfront in all the dealings. I would recommend Jeff and DCH to anyone who wants a great price, knowledgable service and a good buying experience. More

FIRST OF ALL,THIS REVIEW WOULD HAVE BEEN DONE YESTERDAY BUT MY COMPUTER WAS NOT WORKING.THE INTERNET WAS DOWN THE CAR I BOUGHT FROM DCH SIMI VALLEY WAS A 4RUNNER SPORT EDITION WITH 4 WHEEL DRIVE MY EXPE BUT MY COMPUTER WAS NOT WORKING.THE INTERNET WAS DOWN THE CAR I BOUGHT FROM DCH SIMI VALLEY WAS A 4RUNNER SPORT EDITION WITH 4 WHEEL DRIVE MY EXPERIENCE WITH JASON WAS POSITIVE. I BOUGHT THE CAR YESTERDAY BUT HAD TO GO BACK TODAY AS THERE WAS DAMAGE TO THE CHROME GRILL.JASSON STATED HE WOULD WRITE A WORK ORDER SO THE REPAIR COULD BE DONE.I APPRECIATED HOW HE LOOKED AT THE SITUATION AND FOUND A FAIR SOLUTION. JASON WAS THE FIRST SALES PERSON I MET AT THE DEALERSHIP AND ALWAYS TREATED ME WELL. JASON WOULD ACKNOWLEDGE WHEN HE DID NOT HAVE AN ANSWER RATHER THAN TRY AND FAKE AN ANSWER. I RESPECT WHEN SOMEONE WILL ADMIT WHEN THEY DO NOT KNOW SOMETHING.ALSO HOW HE HANDLED THE PROBLEM WITH THE CHROME GRILL WAS VERY POSITIVE. HE NEVER PUT PRESSURE ON ME TO BUY A CAR AND JUST SPOKE OPENLY ABOUT THE COST OF THE CAR. DANNY SCOTT WAS ANOTHER INTERESTING BUT POSITIVE EXPERIENCE.HE TRIED VERY HARD TO BE OPEN REGARDING THE COSTS OF THE TWO DIFFERENT CARS I WAS INTERESTED IN AND ACTUALLY WENT OUT OF HIS WAY TO GET A CAR FROM ANOTHER DEALER FOR ME.THE DEAL ALMOST DID NOT HAPPEN AS I COULD NOT FIND MY TITLE FOR THE CASH FOR CLUNKERS PROGRAM.DANNY WAS FAIR AND GAVE ME TIME TO FIND THE TITLE WHICH I EVENTUALLY DID.HE ALSO WAS A STRAIGHT SHOOTER WHICH I APPRECIATED FROM THE START. ALSO DEALT WITH GUS,IN SALES, WHO WAS PROFESSIONAL IN ADDITION,THE FINANCE OFFICER I DEALT WITH WAS ALSO FAIR AND PLEASANT DURING THE TRANSACTION. More

Brian Lamb sold me a Toyota Camry XLE on August 14th. He was very pleasant, helpful, courteous, knowledgeable and honest. He answered all my questions, with patience, to my entire satisfaction. Because of was very pleasant, helpful, courteous, knowledgeable and honest. He answered all my questions, with patience, to my entire satisfaction. Because of the above, I will highly recommend this dealership to anyone that is thinking of buying a Toyota. Congratulations for this excellent employee!!! Best regards. Maria Pilar Lamping More

Savono was fantastic from the first time I reached him on the phone. I was searching for a Prius, and having a lot of difficulty finding one, as cash for clunkers is in its 3rd week (8/16/09). This dealers the phone. I was searching for a Prius, and having a lot of difficulty finding one, as cash for clunkers is in its 3rd week (8/16/09). This dealership had just received my basic Prius III the night before. I was very happy with their assurance that they charged msrp - no extra even though the car was in such demand, and no haggling -- I was tired of that after a week and a half of haggling with other dealerships. I left the dealership I had just driven 45 minutes to get to just to discover they had sold the car that the salesman had talked me into considering (more extras, marked up and little wiggle room. I met with Savano right away and since I had pretty much decided, I wanted that prius, even though it wasn't my first color choice. Savono walked me through the process and made it easy and painless. Simi Valley gave me a good price, good financing and a great car. Overall, excellent service. More

my dealer visit was great. sarvando was a great help he was very courteous and very nice. he helped us in every way possible he found exactly the car we wanted and gave us a great price. overall the visit was very courteous and very nice. he helped us in every way possible he found exactly the car we wanted and gave us a great price. overall the visit to dch toyota of simi valley was great and i would recomend it to people that are looking for a fun car to drive. More