Simi Valley Toyota

Had an appointment for 0845 on 11/18 for an oil change. I arrived on time and was told to wait. I watched other service agents check in 3-4 clients each before my rep came out and told me 5 more minutes. 1 I arrived on time and was told to wait. I watched other service agents check in 3-4 clients each before my rep came out and told me 5 more minutes. 15 minutes went by and I left. I had waited close to 45 minutes to just be checked in as I watched many other drivers who arrived after me checked in, take the shuttle, etc. I am not sure why my car wasn’t passed to another agent, if the one assigned to my vehicle was unavailable or task saturated. More

The service advisor was very helpful and attentive to my needs. He kept me informed of my cars status needs. He kept me informed of my cars status More

Very friendly and accommodating. The palce is really nice and comfy . Time is accurate and have video of your car while doing inspections. The palce is really nice and comfy . Time is accurate and have video of your car while doing inspections. More

The service tech and service writer were great! Efficient, friendly and fast. I appreciate them both! Efficient, friendly and fast. I appreciate them both! More

Excellent customer service, easy going, knowledgeable, professional, but most importantly no pressure/haggle. Will highly recommend to family and friends! Most likely will return back for another future v professional, but most importantly no pressure/haggle. Will highly recommend to family and friends! Most likely will return back for another future vehicle due to amazing quick easy buying experience! More

Communication was very clear. Was able to explain all details clear. Answered all additional questions I had. Timeliness was amazing and aware of the trip that I was making. Was able to explain all details clear. Answered all additional questions I had. Timeliness was amazing and aware of the trip that I was making. More

The waiting area is very nice and the staff is friendly . The promised time it would be done was 45 minutes before it was actually done. The issue was I went for an oil change and they did all the other serv The promised time it would be done was 45 minutes before it was actually done. The issue was I went for an oil change and they did all the other service checks but didn’t do the oil change because my mileage was 9500 instead of 10000 . I then had to make them do the oil change so the whole process took 2 hours and a half for a simple oil change and checks More

Oscar was a great service writer. No pressure. No xx. Very friendly and professional. Thanks No pressure. No xx. Very friendly and professional. Thanks More

Dealer ship is outstanding smooth transaction nice salesman and the finance as well i would recommend this dealer anytime salesman and the finance as well i would recommend this dealer anytime More

Mario L. was really helpful and nice. The experience was great. Paul the finance manager was also very friendly and helpful. I will definitely recommend peopl was really helpful and nice. The experience was great. Paul the finance manager was also very friendly and helpful. I will definitely recommend people to go to Simi Valley Toyota. More