Simi Valley Ford

Great service Every time I've been there everyone is very pleasant and helpful. They explain things to you so that you can understand what is needed for your car, Every time I've been there everyone is very pleasant and helpful. They explain things to you so that you can understand what is needed for your car, More

Service dept was great and very nice. Sales person Eric didnt even say high when i was there to get car oil change. Thank you didnt even say high when i was there to get car oil change. Thank you More

Nice experience Danny was our salesman and he was excellent. Always treated us with respect and was not pushy at all. The whole team was friendly and knowledgeable. Danny was our salesman and he was excellent. Always treated us with respect and was not pushy at all. The whole team was friendly and knowledgeable. More

Customer Service Great customer service and attention to detail. My last visit they made sure the vehicle was ready in time for my wife to go out of town.Mark Nolte is Great customer service and attention to detail. My last visit they made sure the vehicle was ready in time for my wife to go out of town.Mark Nolte is super professional and accommodating. The shuttle service is great also. More

I will not recommend this service department to ANYBODY! My vehicle was in there for 3 months! Lots of promises and lip service, awful results!!!! My vehicle was in there for 3 months! Lots of promises and lip service, awful results!!!! More

Excellent service done in a timely manner. I was kept informed of the progress at hand. In addition, Simi Ford found 3 Ford recalls that they took care of while servicing the warranty problem! informed of the progress at hand. In addition, Simi Ford found 3 Ford recalls that they took care of while servicing the warranty problem! More

Poor Customer Service!!! Went in to turn in my Ford at 7:55am for a diagnostic test on my transmission since it was slipping. My service advisor, Hunter Jacobson, notified me Went in to turn in my Ford at 7:55am for a diagnostic test on my transmission since it was slipping. My service advisor, Hunter Jacobson, notified me that it would most likely be in all day since its a transmission issue. I was fine with that; however what I am not ok with is the lack of communication this dealership has with its customers. After 3pm rolled around I had received no updates so I called up and asked what is the status on my car. I tried calling Hunter, leaving a couple of voice messages with no return phone call. I finally get a hold of him and he says that my car wasn't even looked at and that he will ask the technician for a time estimate. I really did not want my car to stay overnight so I informed Hunter to let me know if it that would have to be the case so I can plan accordingly. And of course, he never called. I tried calling and left a message with the front desk receptionist to hand to Hunter and still didn't receive any phone call back. Long story short, my car stayed overnight with no one informing me that it would. The next day was a another chase around trying to get information on my car. I tried to get in contact with a manager and even got in contact with the website help service to have a manager get in contact with me. I eventually was promised a manager would call me, but no one did. I finally just went to the dealership myself and waited around for about an hour until I finally had Hunter get me my papers and my keys back. After all of that chasing, I was told that my car was fine, even though my transmission is continuing to slip and now I have a service required light on my dashboard. I do not recommend this place at all for their service! I am now forced to take my vehicle to another Ford Dealership to have the issue fixed. More

I've always had a very good experience dealing with Simi Valley Ford. With one exception, they always get me in when scheduled and give accurate wait times Valley Ford. With one exception, they always get me in when scheduled and give accurate wait times More

Greeted by amazing shuttle service The people were great. The service was timely. Things to improve on is the hard scrape. Dealership looks older, not updated. I do miss having vehicle The people were great. The service was timely. Things to improve on is the hard scrape. Dealership looks older, not updated. I do miss having vehicle washed at end of service. I guess first impression is a no frills, older place. But kudos to the people they were so pleasant. All in all would take older dealership with kind smiles over pretty and fake smiles. More

Ford service First time at dealership. Service manager Mark was great. He explained everything I needed to know. Service was done quickly and efficiently. Will be First time at dealership. Service manager Mark was great. He explained everything I needed to know. Service was done quickly and efficiently. Will be back when I need to. Ray Ray was very entertaining on the ride home. More