Simi Valley Ford

Ours service agent was not there at the time we dropped off the vehicle and there seemed to , but it was taken care of in a moderate amount of time. Carmen did keep in contact with us each day of the thre off the vehicle and there seemed to , but it was taken care of in a moderate amount of time. Carmen did keep in contact with us each day of the three days they had the vehicle which is an improvement. The Service Manager Teri Gayheart has always been very accommodating and helpful. I have had to bring the vehicle in 5 times since we purchased it in April 2014 and have seen improvement with the attention this service department provides each time. I think this service department is gradually shaping up to what is expected of a Ford service department. More

I appreciate the service provided by Ford. Mark is always very good and honest and very hard working. All the people that I have worked with are great. Thank you. Lynne very good and honest and very hard working. All the people that I have worked with are great. Thank you. Lynne More

Keith S. has been my service manager for several years. Keith S. has been my service manager for several years. He has always been honest and friendly. I know I can rely on him to do a great job! Keith S. has been my service manager for several years. He has always been honest and friendly. I know I can rely on him to do a great job! More

Does not follow up on service and call back and try's to sell items that does need to be repair Seems to have trouble doing her job to sell items that does need to be repair Seems to have trouble doing her job More

I dropped my Mustang off for a routine service appt. I was contacted and told there was a nail in my tire and it could not be repaired. I was then told that all of the tires were in bad shape and needed r was contacted and told there was a nail in my tire and it could not be repaired. I was then told that all of the tires were in bad shape and needed replaced. I was quoted almost $900 for new tires. Since car had only 10000 miles this did not sound right. I told the service person I knew the owner of a tire co and I would take it there. She called me back a few min later saying she was mistaken and I only needed 2 tires. I took the car to Tire Man in Thousand Oaks and they plugged the nail hole and rotated the tires. The owner told me the tires had at least 5000 miles left. Don't let Simi Ford do any work on your car unless it is covered under warranty. They are very dishonest. I had similar issues when I bought the car and the owner had to get involved. Stay away! More

Called in advance for routine service. Told what time to bring it in. Was told one hour. When I dropped it off I was told 1.5 hours. When I called back 2 hours later it had not been started nor had I eve bring it in. Was told one hour. When I dropped it off I was told 1.5 hours. When I called back 2 hours later it had not been started nor had I even been called. I called again and they told me that they really did not know when it would be done. The paperwork they give you does not even have a corret number to call them on. More

I highly recommend. Albert Rodriguez he really help me with my new 2012 honda accord lease and got me a great deal ..thanks simi valley honda will be coming for my next purchase. with my new 2012 honda accord lease and got me a great deal ..thanks simi valley honda will be coming for my next purchase. More

Great dealer fast processing my document, best price , quick to get the car ready, my truck was in stock, great truck delivery clean and prfect, quick to get the car ready, my truck was in stock, great truck delivery clean and prfect, More

The staff at Simi Valley Ford has taken care of me for years. The team took great care of me back when I had my Thunderbird and bent over backwards to put me into my new Focus. The owner, Larry Hibbler pe years. The team took great care of me back when I had my Thunderbird and bent over backwards to put me into my new Focus. The owner, Larry Hibbler personally made sure that I received personal care through every step of the process. Thanks for always taking great care of me and my family. More

Bought a new Flex and was told multiple times that it had one of the options included. The next day, I discovered that the car did not have the option they said it had. They admitted they made a mistake bu one of the options included. The next day, I discovered that the car did not have the option they said it had. They admitted they made a mistake but would not do anything to fix it. Now they are just trying to ignore me. More