Sill-Terhar Motors

Truck was seen by 2 other dealerships. Mitch and his team were professional and took the necessary steps to ensure that my vehicle was fixed the first time. were professional and took the necessary steps to ensure that my vehicle was fixed the first time. More

Took my vehicle to have recall work done, get an oil change and tire rotation, and get a check engine light analyzed and repaired. Nick Karichkowksy was my service advisor. During check-in, Nick assured change and tire rotation, and get a check engine light analyzed and repaired. Nick Karichkowksy was my service advisor. During check-in, Nick assured me he would call when he found out what the check engine diagnostic found. He also asked if I could leave my vehicle overnight and I told him to call me before doing that. I had to initiate conversations with Nick to find out what was happening with my vehicle. I dropped my car off for my appointment at 8 AM and had to call Nick at 2:30 PM to find out that the diagnostic had found a bad coolant bypass solenoid valve that needed to be replaced. He told me how much the repair was going to cost and I authorized the repairs. He also told me that the part was in stock and my car would be ready by 4:30 PM. I waited for a call from Nick that never came. Service department closed at 6 PM and I had no information about my car. I called Nick the next morning at 8:15 AM and he texted me that he was checking people in for their appointments and he would call me after he checked on what was happening with my vehicle. 10:30 AM and I had not received a call so I went to the service department in hopes of my vehicle being done so I could pick it up. When I spoke with Nick, he informed me that the part that had been in stock yesterday had shown up at 9 AM and that he was going to get his technician working on my vehicle and that it would be ready by noon. 2:30 PM I decided to call and speak with the service manager, Mitch. Mitch was in a meeting so I had to leave a message, but he did return my call and informed me that he would check on my vehicle, discuss my concerns with Nick, and that he would try to help me out with a possible discount for my troubles. Within 15 minutes, Mitch called me back to let me know that my repairs were being wrapped up and that I could pick up my vehicle. He also said he would see what he could do to help me with the cost, a little over $800.00. When I arrived, Mitch was in another meeting and I wound up dealing with Nick. I was charged full price. I had my vehicle serviced at Sil Terhar several times in the past and had never had a bad experience. As a matter of fact, the reason I kept returning was because the service had always been exceptional. This time, I have to wonder what happened to that exceptional service. I will likely return to Sil Terhar for service, but I will never deal directly with Nick again. Lack of communication with customers, failing to live up to his word, and having to pry out information regarding my service made this the worst service visit I have ever had. The fact that Mitch, the Service Manager spends more time in meetings than supervising his staff is another problem that further compounded the issue. Hopefully, they find a way to return to the level of service I had experienced previously, but it does not look promising. More

I would like to have Martin Richardson recognized for his superior customer service, I purchased a 2018 Escape, Martin is my service manager, he recognizes me and addresses me by name. he has gone above and superior customer service, I purchased a 2018 Escape, Martin is my service manager, he recognizes me and addresses me by name. he has gone above and beyond to make sure my vehicle service is done when promised and always keeps me informed of my vehicle needs, if it needs to be kept longer and status of. I am sure I am not the only customer that he treats this way. Martin makes sure I and my vehicle are taken care of. I do not know who will read this but Martin needs to be recognized. Thank you Abalino Velasquez Jr More

Martin Richardson in service was fabulous to work with. Top-Notch customer service. He actually completed the recall work on my car earlier than expected and answered every single question I had about my Top-Notch customer service. He actually completed the recall work on my car earlier than expected and answered every single question I had about my new Edge. First impressions say a lot about places of business and let me just say, I will definitely continue to make the drive to Sill-TerHar's service department even though there are other QuikLanes closer to me because of the excellent service I received. Thank you!! More

I had the BEST dealership experience ever. John not only got me pre-approved but he also came & walk me through the process of getting my new vehicle. They are the best team. Thank you so much John Estrada. got me pre-approved but he also came & walk me through the process of getting my new vehicle. They are the best team. Thank you so much John Estrada. More

John Estrada was my sales rep and i can confidently state that he is what made my experience so great! From the time and patience shown when learning what my wants and needs were, to following up with me aft that he is what made my experience so great! From the time and patience shown when learning what my wants and needs were, to following up with me after my purchase to make sure all was well. When I return to Sill terhar, it will be because of my experience with John. More

Steven Power was great and sold me what I wanted and needed. Very knowledgeable with no pressure. Got to know me as a person as well, which resulted in complete trust. Would highly recommend him for you needed. Very knowledgeable with no pressure. Got to know me as a person as well, which resulted in complete trust. Would highly recommend him for your purchase of a great car. After the car purchase still helpful and interested in answering questions. More

The experience I had at Sill-Terhar Ford was excellent. My salesperson Graham Derbyshire was very friendly and professional. His follow-up was also excellent. I would not hesitate to send my friends and fa My salesperson Graham Derbyshire was very friendly and professional. His follow-up was also excellent. I would not hesitate to send my friends and family there. More

Worked with Steven Power over at Sill terhar Ford. Would absolutely recommend him to a friend or family member. He was super friendly when he came out to help my wife and I find a safe car for us and our ne absolutely recommend him to a friend or family member. He was super friendly when he came out to help my wife and I find a safe car for us and our newborn. Not pushy at all, knowledgeable about the vehicles, and treated us with trust and respect. He made the car buying experience quick, easy, and not at all painful like many of us have experienced previously. Went above and beyond for us even after the purchase was made. Go see Steven when that new ford bronco comes out!! His cell is (720) 231-0328 to get to him directly. Super nice guy! More

Amazing and helpful I went in not sure if I could even get a used car let alone a new one. They listened to me and what I was looking for and then found a new EcoSport. I went in not sure if I could even get a used car let alone a new one. They listened to me and what I was looking for and then found a new EcoSport. I would recommend this dealership to anyone looking for a car. More