Sill-Terhar Motors

I have had great experience with their customer service until recently. I bought a 2018 Ford Explorer from Sill Terhar. Two weeks ago my check engine light was on and the car appeared to be stalling out. I until recently. I bought a 2018 Ford Explorer from Sill Terhar. Two weeks ago my check engine light was on and the car appeared to be stalling out. I drove directly to the Sill Terhar service center and was greeted with annoyance by an advisor. He begrudgingly reset my computer but did not look at my battery. A week later my vehicle wouldn't start, it was parked in my garage so I had to call AAA to get the battery replaced. The AAA repairman was shocked that the advisor hadn't at least looked at the battery because it had blown up. There was battery acid everywhere. The vehicle is still under warranty with 35K miles. I called Sill Terhar and they said they would've replaced my battery for free if I brought it in. Problem is it died in my garage and I had been there the week prior. The AAA battery cost $175 which should be reimbursed by Sill Terhar due to their sloppy and quite frankly rude advisor. More

I bought and took my car here for a full service. After they serviced the car, I drove it 1 mile home, where it died in the parking spot, and wouldn't run or drive anymore. After 3 weeks of me being passed they serviced the car, I drove it 1 mile home, where it died in the parking spot, and wouldn't run or drive anymore. After 3 weeks of me being passed around to different people, and being redirected and completely ignored, I finally got them to agree to tow the car back to lot to figure out the problem. Today, a total of 4 weeks after my first call to Sill-Terhar about the problem, I went to pick up my car. I was met with Evan Robinson, the Ford Service Advisor, who handed me a surprise bill for a diagnostic/work that I didn't authorize, on a repair that was supposed to be completely covered by warranty. While asking for a breakdown of the bill and work, I was met with a childlike attitude and disrespectful demeanor, which he seemed to enjoy giving out. He condescendingly spoke to me as I was trying to make sense of the work that was done, without my consent. As I continued to ask for help or an explanation, or someone who could explain better, he started doing a patronizing wave at me and saying "Bye, bye!", "Bye, bye!" I've been nothing but professional and understanding with this dealership. This is how I've been treated after buying a car from them. Some of the most unpleasant and disrespectful people you could deal with. I just want to add that I've never left a bad review, and I've dealt with some truly awful businesses/people. This is my first. The only reason I was doing service here was so my friend could shop the lot for a new vehicle. She's watched all of this from the beginning, and is terrified to do business with them. This is how they treat the people who bought from them. Imagine if you didn't. More

A big shout out to Sill-Terhar’s Saturday morning Quick Service Lane! It’s the second time I’ve used them for a fast weekend repair. This time it was for a rear signal light replacement. They are friendly, Service Lane! It’s the second time I’ve used them for a fast weekend repair. This time it was for a rear signal light replacement. They are friendly, quick and efficient, and it’s great to have a place to go for those Saturday repairs ! More

Steven Power was exceptional to work with. He was friendly, honest and straightforward about the whole process. He made the experience one where I’ll be a client of his not just a one time customer. friendly, honest and straightforward about the whole process. He made the experience one where I’ll be a client of his not just a one time customer. More

TJ was absolutely outstanding. His expertise in customer service is exceptional. TJ reached out within minutes of my on-line questions. Provided exceptional advise, even completed a face time to "show" me service is exceptional. TJ reached out within minutes of my on-line questions. Provided exceptional advise, even completed a face time to "show" me the truck then worked me through all the purchasing requirements while I was in Georgia. I highly recommend TJ and Sill-TerHar Motors, that are #1 in my eyes. More

Steven is an absolute delight to work with! He makes the car buying process a breeze, accessible via text, call or email. We intentionally drive 4 hours each way to solely work with only Steven, repeat cust car buying process a breeze, accessible via text, call or email. We intentionally drive 4 hours each way to solely work with only Steven, repeat customers, we’ve purchased and traded with him many times over the years. A true gem in the field of lackluster car salemen. More

Working with Angela has been a wonderful experience. I brought 2 small kids and lots of car seats to test out, and her patience was much appreciated. Other staff were kind and helpful as well. We did not brought 2 small kids and lots of car seats to test out, and her patience was much appreciated. Other staff were kind and helpful as well. We did not feel pressured into anything, and it was a great experience. We have to order the vehicle we want (due to Covid shortages), but Angela is helping to make that process a breeze. More

Do not buy a Volvo from this dealership. Last month I Do not buy a Volvo from this dealership. Last month I was trying to buy a Volvo from them and have a written and signed accepted offer from the Sa Do not buy a Volvo from this dealership. Last month I was trying to buy a Volvo from them and have a written and signed accepted offer from the Sales Manager. He told me that one of his sales people will call me very soon so I could pick up the car that night. I received a call about two hours later saying that someone is interested in the car and that I need to provide a credit card (which I did) but then five minutes later he texts me back and says the car is gone! A few days later I speak to the VP of Sill-Terhar and he says that they will put together something for me to make it right but the deal wasn't any better. The sales manager called me back after that conversation and couldn't provide anything better then he offered me after my original car was sold out from under me not even $1,000 off. Do yourself a favor and buy your next car from anyone but Sill-TerHar. More