Sill-Terhar Motors

Complete discrimination! Don’t go here. Don’t speak with sales manager Fred White. I am extremely shocked at Fred’s attitude and the fact he is treating a Volvo customer with Don’t go here. Don’t speak with sales manager Fred White. I am extremely shocked at Fred’s attitude and the fact he is treating a Volvo customer with the most disrespect possible. Rude and extremely unprofessional. Completely unacceptable, especially when the dealership and Roman dropped the ball on this. Rather than offer to reschedule for another day or a solution, Fred rolled his eyes and kicked my parents out of the dealership. It clearly is not my parents’ fault. This dealership refused to accept my parents’ XC90 return on 8/27/22. They were rudely turned away and was told that they only accept lease returns on Saturdays by appointment. See pic attached. I specifically contacted the dealer 2 days in advance and the customer service person, Roman, responded to the email to come closer to 9AM, but the earlier the better. My parents came shortly before 9AM, as instructed, but was rudely turned away and told they needed an appointment to return the car on Saturdays. Horrible customer service. I will be reporting this issue to Volvo customer service as well. Sales manager Fred also stated that because the lease originated from another dealership and that dealership is less than 50 miles from this location, my parents can take the car there instead. He rolled his eyes and stated “you can go”. Seems like discrimination to me. More

The sales guy was nice. .. then he stopped returning my calls and texts after they found out they couldn't get me the car I was looking for. To make things worse they are try .. then he stopped returning my calls and texts after they found out they couldn't get me the car I was looking for. To make things worse they are trying to keep my $1000 deposit AFTER NOT getting me the car they promised. No problem, I have a great relationship with my credit card company. I hope they don't mind a chargeback, I should have my refund from Visa in about 10 days.... forcefully given back to me. LOL. No problem, I bought from someone ethical. Look at all the OTHER bad reviews about these folks if you think about buying from them at all. I should have read the warnings. (be warned) More

Great people! Fun staff! Kept me in the loop. Answered all my questions. What else is there to say. Fun staff! Kept me in the loop. Answered all my questions. What else is there to say. More

Took my truck for diagnosis and that same night it was stolen. I used to like sill tehar because of the price vs others dealerships but after this I'll NEVER take any of my cars there. You would figure th stolen. I used to like sill tehar because of the price vs others dealerships but after this I'll NEVER take any of my cars there. You would figure they have better security or ateast lock up the gates but clearly not. So if you take your car there take everything out from it if you drop it of or even wait for the service. Extremely disappointed in their security. All I got was tickets for an event but that does not and will not compensate for my beautiful F250. And when I asked for security footage they told me it records when it wants to. Another thing, it took them nearly a week to send me the footage of the theft from the security cameras and thats a red flag for me as it makes it seem like an inside job So if you have your car there make sure to remove all items and keep calling them for an update. More

Dean was super helpful. Got me all the quotes I needed and was responsive. Worked very hard to make sure I was kept up to date on the status of my truck. In today's day and age trucks go quick so when you and was responsive. Worked very hard to make sure I was kept up to date on the status of my truck. In today's day and age trucks go quick so when you finally find the one you want it is really important to have a dealer that is responsive and attentive. The GM Jeremy even reached out to to ensure my experience was the best it could be. I have to say the service was superb. I am glad to know even though the consumer demand is high some businesses still put an emphasis on customer service. More

Jeff Callies is a superstar sales consultant. His product knowledge is outstanding and his backseat delivery presentation is awesome. My wife and I have now purchased two vehicles from him. Both driven by im knowledge is outstanding and his backseat delivery presentation is awesome. My wife and I have now purchased two vehicles from him. Both driven by immediate needs and not the typical impulse buy or casual shop. We were serious buyers and both times he made sure we didn't have to waste a minute of our time. He quickly helped us land on what type of vehicle would make us happy and then set out the process to make sure we got to evaluate our choices quickly yet comfortably. He even takes a personal interest in polishing up our new vehicle when we arrive for delivery. Seek him out, you'll be impressed. More

This has been the most amazing service I have aver received for my 2008 Lincoln MKZ - before I received her back she was cleaned, beautiful and running like a champ. They kept me up to date all along received for my 2008 Lincoln MKZ - before I received her back she was cleaned, beautiful and running like a champ. They kept me up to date all along the way in her journey with them. Couldn't have asked for better service.. More

Dealership was a little hard to find but well worth the effort. Friendly, knowledgeable, realistic, price was right, will return. First class staff and management. effort. Friendly, knowledgeable, realistic, price was right, will return. First class staff and management. More