Sill-Terhar Motors

A mistake was made on lease, but they took care of it! We leased a Mazda CX-5 but a few days later got a call from finance saying a mistake had been made on our lease. He said it was his mistake and apolog We leased a Mazda CX-5 but a few days later got a call from finance saying a mistake had been made on our lease. He said it was his mistake and apologized and asked what he could do to keep us satisfied. In the end we liked the car so much that we asked for a purchase price instead of a new lease. We feel we got a great deal. We had been completely satisfied with our original lease and were surprised by the error. It's easy to give a great review when everything goes well from the beginning, but when the deal jumps the rails it's harder to feel satisfied. Everyone at Mazda Sill TerHar went out of their way to keep us happy. What a pleasure it is to do business with people that admit they made a mistake, apologize and fix the problem! More

Best Ford service center ever I was so happy with how Del Williams, Ford Service Advisor, handled EVERYTHING! Big kudos to this service center for having him on board. He was so I was so happy with how Del Williams, Ford Service Advisor, handled EVERYTHING! Big kudos to this service center for having him on board. He was so helpful, kind and courteous. I would go back to Sill-Terhar Motors just because he is part of the team. THANKS DEL! More

New car sales, delivery, and minor warranty work Very pleased with STM. Have purchased previously, and will continue to do business with them. Kudo's to Scott Peterson (sales), Chris (finance) and De Very pleased with STM. Have purchased previously, and will continue to do business with them. Kudo's to Scott Peterson (sales), Chris (finance) and Del Williams (service). More

meh..... SO a month into ownership Ive had the gauge cluster need a replacement, then the driver side thigh bolster cushion is coming off the seat, turns out SO a month into ownership Ive had the gauge cluster need a replacement, then the driver side thigh bolster cushion is coming off the seat, turns out that beautiful oyster leather is held on with velcro..... SO I inquire about the activity key I had asked for when I bought the car, of course I was quoted over $700 full price and full labor charges.....I can't bring myself to put more coin in the owners pocket.. I just can't....Oh Yea, when I wrote a letter asking for some accessories for being left with no guages for 2 days, I was told hey, we can unwind the deal, just not give you a thing in return. Of course half the letter was how I liked that specific car, so kudos to them I got played like my old mans strat.... I took the car with no discounts or even a floor mat in return because I had agreed to give them until Friday to fix it, or I would take them up on unwinding the deal..they did have it done so I stood by my word, and the gauges haven't went out since..I have purchased most of the stuff I asked for on E-Bay now like the rear bumper protector and some other stuff. But some things have to be purchased from a dealer. I will be purchasing these items elsewhere including the activity key................Then I get a bill yesterday for the trade loan on my old car has not been paid off, so I call Paolo to let him know..I called 2 days later and the payoff did arrive, but I paid some fees to make sure they didn't fall thru the cracks..So now I just called the other Jag dealer in town to get price on getting the activity key installed there..........Between the gauges, the car seat coming apart and paying almost msrp I just regret jumping to this purchase like I did. I didn't plan on all this negativity and quality issues for a 65,000 purchase. Over all the F-Pace is a fantastic vehicle, beautiful, but Jag has a few kinks to work out for sure, at least it will be under warranty the whole time I own the car. I'm just wondering how many loaners are in my future..... More

I would only buy from Sill-Terhar, Chris Hay was great! I have bought several vehicles for Sill-Terhar and will continue to do so. A very professional organization that works with me to get the deal done. N I have bought several vehicles for Sill-Terhar and will continue to do so. A very professional organization that works with me to get the deal done. No hard sell or arm twisting. Chris Hay was no exception. He worked hard to earn my business and did a great job. More

easiest, fastest and most stressless car deal EVER! we went to look at a specific used truck we found online. we had financing pre-approval, but STM beat that with less paperwork and hassle. the truck w we went to look at a specific used truck we found online. we had financing pre-approval, but STM beat that with less paperwork and hassle. the truck was even better than we hoped, for the age. awesome condition. Rocky may say he has the cleanest cars in CO but that's not true. John Estrada was extremely helpful, kind, courteous and went out of his way to make the experience easy. our finance guy Robert was thorough in his explanations, and though he gave us some extra options, he in no way did the "hard sell' you usually get everywhere else. we live an hour away - we left our house at 12:30 and were home by 6. best car buying experience ever! even though we bought a used vehicle, we still think a week later it was a great deal More

Pass the buck After talking to bryan reese on the phone he promised we would give me and my husband the red carpet service! Whem we got there he had already pulled After talking to bryan reese on the phone he promised we would give me and my husband the red carpet service! Whem we got there he had already pulled a car for us, we had no choice when we didnt like the car he choose for us he became rude didnt want to deal with us. He passed us on to someone else and said to him, ha ha now you can deal with them! I wish i never gone there More

Amazing Experience! My faith is restored - thank you Troy H After a miserable car buying experience last year at a dealership this time spent with Troy Hines, Internet Sales Manager, was pretty dang good. I re After a miserable car buying experience last year at a dealership this time spent with Troy Hines, Internet Sales Manager, was pretty dang good. I reached out to Troy online to inquire on a specific vehicle. I called on short notice to come see the car and Troy had it pulled up in front of the dealership and ready to go. Troy treated me with nothing but respect, and it was a win-win - I got the car at the price where we were both happy :) And now when I called him 2 weeks later to ask after one of the functions on my car i told him my first name and asked my question -I didn't have to tell him which car I bought or anything, he immmediately knew the answer, wonderful. It was attentive and pleasant customer service to the hilt - I couldn't be more pleased. This time I bought a used car, but when I go to buy my "dream car" Troy is the person I will be calling. Thank you Sill-TerHar and Troy :) More

Wish we could have purchased from STM! We visited twice and worked with Chris Hay on both occasions. He was forthright about the cars and great with our busy body 10-year-old. He helped us We visited twice and worked with Chris Hay on both occasions. He was forthright about the cars and great with our busy body 10-year-old. He helped us find a great car. We had another couple cars on the schedule to look at elsewhere and some research to do with our insurance company once we knew which specific cars were in the running. In the end it came down to total cost of ownership due to insurance and we purchased a car from another dealer. Chris was much more enjoyable to work with than the salesperson we ended up buying from and we were bummed that we weren't able to walk back in to Sill-Terhar and give Chris our business. If you're looking for a used car or a new Ford, do yourself a favor and go see Chris Hay at Sill-Terhar Ford! More

Excellent service, very happy with the whole experience Chris and the rest of the team were great. Chris did an excellent job explaining the pricing, and the negotiation was low pressure. He found the car Chris and the rest of the team were great. Chris did an excellent job explaining the pricing, and the negotiation was low pressure. He found the car we really wanted, with the right set of features. I didn't feel rushed, or pushed into a decision I didn't want to make. I will definitely go back to Chris and Sill-Terhar for my next car. More