Sill-Terhar Motors | Page 17

Not impressed We were shopping for a vehicle and were eventually quoted invoice price. We said we wouldn't purchase without further discount and the salesman became We were shopping for a vehicle and were eventually quoted invoice price. We said we wouldn't purchase without further discount and the salesman became rude and told us we shouldn't pass up their offer and couldn't find better elsewhere. It became a very uncomfortable situation so we left. Visited another dealership and picked up the identical vehicle for thousands less. I've used STH in the past for sales and service but this was the last time and we won't be returning. More

$8,500 for FORD crate engine gone bad and no loaner vehicle! I brought my 2006 F150 here with a check engine light. Turns out the 5.4L Tritons are famously bad engines; reluctantly I had them put in a rebuilt Fo I brought my 2006 F150 here with a check engine light. Turns out the 5.4L Tritons are famously bad engines; reluctantly I had them put in a rebuilt Ford long block that cost me around $8,500 installed. It came with a 36 month warranty from Ford. After 15 months from install, the cam phasers and camshaft had problems and significant repairs were done (under warranty). This took a little over a week and the rental car cost was split between me and the dealership. Now 4 months later the same camshaft timing issues have reappeared, still under warranty and they refuse to give me a loaner or assist with a rental. The service advisor says they only have one mainline mechanic and there are 5 other vehicles ahead of mine and can't provide an estimate of how long until my truck is fixed. And they are not willing to provide me a loaner or rental vehicle. Considering the significant money and inconvenience this has cost me , I feel Sill-Terhar/Ford should step up and cover the loaner/rental vehicle. They don't see it that way. More

New Ford nightmare at Sill-Terhar I was extremely excited when I purchased my new 2018 F-150 at the end of last year. Sill-TerHar Motors seemed all too happy to be rid of me once the s I was extremely excited when I purchased my new 2018 F-150 at the end of last year. Sill-TerHar Motors seemed all too happy to be rid of me once the sale was complete though. It took multiple follow-ups from me before items that were agreed upon at the time of sale (window tint, tiedowns installed, detaling) were mostly completed. About 3 months after my purchase the truck began making a terrible metal on metal grinding noise while the turbos are building boost from a stop in eco mode. I brought my vehicle in for service and was told the sound could not be recreated. Many days Later and after I visited the dealership to show them the issue the techs were finally able to recreate the sound and "fixed" the vehicle. Upon receiving my vehicle back I found that the service center had done damage the vehicle and chose not to inform me. They did eventually fix that as well. All I can say is this has been the most miserable first car buying experience I could have ever imagined. More

Amazing ... honest.. friendly service I had been looking for a car now for months and months with no luck as far as finanacing due to some credit issues etc. but I called these guys and wi I had been looking for a car now for months and months with no luck as far as finanacing due to some credit issues etc. but I called these guys and within a half hour they had me come in.. pay $0 down and I left within two hours with an amazing car I’m absolutely Inlove with. they have extremely knowledgeable staff who care about the customers experince and are very culturally competent. I’d say, if you’re looking to purchase your new car there’s no question where you should go... thanks a lot to Ty, Bryan and John for taking good care of me .. this was an awesome experience 👍🏿 More

CX-3 2016 I worked with John Estrada for a used 2016 Mazda CX-3. He was very welcoming and flexible with my short notice schedule. He got me a great deal and di I worked with John Estrada for a used 2016 Mazda CX-3. He was very welcoming and flexible with my short notice schedule. He got me a great deal and didn't make me feel pressured or anything. You could tell he, and the dealership, was focused on the customer experience, rather than pushing a sale. I would work with Mr. Estrada again. More

Easiest car buying experience ever! Love the guys that worked with me to get my car. Brian, and his team of people rock. No pressure sales, straight up conversations. Even threw in a li Love the guys that worked with me to get my car. Brian, and his team of people rock. No pressure sales, straight up conversations. Even threw in a little fun so the entire process was less stressful. I am certain a repeat business will follow. Kelly MacDonald More

Best new vehicle purchase ever Easiest new car purchase we've ever made. Excellent customer service and they made the paperwork super easy. We drove 450 miles because they had excel Easiest new car purchase we've ever made. Excellent customer service and they made the paperwork super easy. We drove 450 miles because they had excellent service and took great care of us. More

Best Dealer we've ever been to No pressure, Ty was our representative, did awesome job. Will be buying here again. Great selection of cars, everyone was friendly. Thank you guys. Th No pressure, Ty was our representative, did awesome job. Will be buying here again. Great selection of cars, everyone was friendly. Thank you guys. Thumbs up More

Worst service department ever I called the service department to make an appointment for some service on my (2000) E250 conversion van. My first clue should have been when the sche I called the service department to make an appointment for some service on my (2000) E250 conversion van. My first clue should have been when the scheduler asked if I could bring the vehicle in to see how big it is. Its an E250 conversion van. Do you have no idea what an E250 is? Despite that, I took the vehicle in for an oil change, wheel alignment and to have the brakes checked for a sponge pedal. The scheduler (same one that wanted to see how big the van was) was not friendly and somewhat flippant about their ability to get my car serviced stating they might be able to get to it on August 15th! (are you kidding?) The service writer "Jack" spoke to the service manager and I was then told if I left it, they would start on it the next day. (this was Friday afternoon) I did not get a call on Monday but received a call on Tuesday informing me that they needed to send the vehicle to the "A-team" to get the alignment done. The following day I was told that they wanted the brakes looked at before the alignment was done. "in case there is a problem with the brakes". What the xxxx does that have to do with a wheel alignment? On Wednesday I got a call to tell me that it "might be a brake module or it might be the master cylinder or....it might just need the brake fluid changed". Well, which is it? By now, I'm completely skeptical that anybody there has a clue what they are doing! On day 6 I dropped by to check the status of my vehicle. I see it sitting in the lot so I fully expected to be told its ready to go. Nope! "We haven't done the alignment yet.". What did you do this whole time that you had my car? Did you flush the brake fluids? Yes. Did you do the oil change and 5000 mile check? Yes. Fine. Wrap it up. I'm taking it somewhere else for an alignment. They had my car for 6 days and this is all they managed to accomplish! Unbelievable. I was given a small discount off the services I "did" receive and was offered a free alignment if I brought it back. Ha! Fat chance of that. I took the van directly to O'Meara and requested a alignment check and gave them the background on what took place. The service writer actually went out and looked at the van. That didn't happen at Sill-Tehar. He then showed me that the tires had some chopping evidence on the inside of the tires. Now here is where it gets interesting. I paid for a 5000 mile service that was to include wheel rotation at Sill -Tehar. How could the front wheels be showing this problem if they were rotated? That should now be on the rear tires. Answer. They did not do the 5000 mile service. No oil change,. not rotation...no nothing but a bill. I did get a full refund. The service manager was apologetic and I was offered free lifetime oil changes... Not a chance in xxxx. I have no confidence they could even manage an oil change at this point. This is by far the worst service I have received anywhere in the 43 years I've been operating a car. This service department has serious issues starting from the manger all the way down to the service bay. They have no idea what is being done or not done. Their people are cavalier about the service you receive (or lack thereof) and they are completely disorganized. They have no checks and balances to ensure the services are being done or not. They volleyed my car back and forth from one tech to another for 6 days and literally got nothing done. Not even a simple oil change. I will NEVER go back but I hope they get things fixed for the next guy that goes there for service. I would use a more explicative word to describe this department but since this is a public forum I will just call it a FIASCO. BTW. O'Meara had my car back to me the very next day. They diagnosed and fixed my alignment issue within hours. (and they did the oil change, tire rotation and inpeciton too) I guess you know who earned my business! More

DON'T BUY FROM SILL-TERHAR I POSTED A REVIEW YESTERDAY AND AFTER MONTHS WITH NO REPLY TO EMAILS, I HEAR BACK FROM THEM AND ALL THEY ARE TRYING TO DO IS PUT THE BLAME ON FORD. I I POSTED A REVIEW YESTERDAY AND AFTER MONTHS WITH NO REPLY TO EMAILS, I HEAR BACK FROM THEM AND ALL THEY ARE TRYING TO DO IS PUT THE BLAME ON FORD. I BOUGHT THE CAR FROM SELL-TERHAR!! WHY WOULD THIS CAR EVEN BE ON YOUR LOT WHEN YOU KNEW THE POWERSHIFT DUAL-CLUTCH TRANSMISSIONS HAVE BEEN PLAGUED WITH PROBLEMS? I SHOULD OF KNOWN BETTER WHEN THE "SALES" PERSON SAID HE HAS NEVER SOLD CARS BEFORE AND WAS GONE WITHIN A MONTH AFTER I BOUGHT THE CAR. THE CAR IS UNDER WARRANTY AND THEY ACT LIKE THEY ARE DOING ME A FAVOR BY RENTING ME A CAR WHILE OURS IS AT THE SHOP. THEY SAY SINCE IT'S UNDER WARRANTY AND THEY ARE WORKING ON, WE ARE NOT OUT ANY MONEY. THAT IS A JOKE. I PAY A MONTHLY PAYMENT TO HAVE A CAR THAT THEY THEMSELF AGREE HAS BEEN DIFFICULT. More