Sill-Terhar Motors

Service I would not recommend the service department at all. Sales is good-Ralph is awesome. I give them back any offers for service though, including the fre I would not recommend the service department at all. Sales is good-Ralph is awesome. I give them back any offers for service though, including the free oil change. Over many years, and different vehicles, I have had more highly dissatisfied visits with the service department than moderately satisfied. I have never left service feeling highly satisfied. Average service visit thus far is measured in how many days they have my vehicle, and how many return visits for the same issue I have to make. If the vehicle wasn't under warranty, and there was a closer Lincoln dealer, I would not return. More

Wouldn't go anywhere else 7th purchase here, great selection and superior customer service. John took extra care reviewing this car and the transaction to ensure every detail e 7th purchase here, great selection and superior customer service. John took extra care reviewing this car and the transaction to ensure every detail exceeded expectations. More

Amazing Experience! Paul was absolutely amazing! This was my second time buying a car and he made the experience one to remember and talk about. He did not pressure me in Paul was absolutely amazing! This was my second time buying a car and he made the experience one to remember and talk about. He did not pressure me into something I did not want. I told him what I was looking for and right away went and grabbed keys for a test drive. He never pushed me into buying products I did not want. He was very very friendly with my dad, my fiance and I throughout the whole process and truly gave the impression that he was excited for me and actually wanted to help me get exactly what I wanted. He was patient with us making decisions and made it very comfortable to talk to him and ask questions. I will ask for him by name next time I walk into this dealership and will recommend him to anybody interested in buying a car! Outstanding customer service, I am truly impressed. More

Great Experience! I purchased my new Mazda from Paul at Sill-Terhar. He was very knowledgeable and treated me with respect. Paul answered all my questions and didn't pu I purchased my new Mazda from Paul at Sill-Terhar. He was very knowledgeable and treated me with respect. Paul answered all my questions and didn't push the sale at all. The details were clearly stated and no surprises throughout the process. I'll definitely go back to Sill-Terhar Motors for future vehicle purchases. More

Had a great experience! When I walked into Sill-Terhar Mazda I was not planning on purchasing a vehicle. Paul was NOT PUSHY AT ALL. He respected the fact that we were just th When I walked into Sill-Terhar Mazda I was not planning on purchasing a vehicle. Paul was NOT PUSHY AT ALL. He respected the fact that we were just there to look at a vehicle that I had my eye on. After helping us look at several vehicles and offering very helpful advice and information I decided to become more serious about buying the car. By that time it was almost closing time for the dealership but he still took the time to help me get to a price that I was comfortable with. I left that night with a car that I LOVE and felt confident in my decision. I would recommend anyone go see Paul at Sill-Terar Mazda. More

Fantastic, very friendly & accommodating I wanted to support my neighborhood business, I am so happy I did. The staff at this location can’t be topped! There wasn’t any stress and that is I wanted to support my neighborhood business, I am so happy I did. The staff at this location can’t be topped! There wasn’t any stress and that is exactly what I needed & experienced. More

Pushy "men only" mentality I had to intervene for a friend who bought a car here, but couldn't get the financing people to call him back. I called Bryan, their "sales manager". I had to intervene for a friend who bought a car here, but couldn't get the financing people to call him back. I called Bryan, their "sales manager". Bryan got very emotional and very angry that this deal didn't go through as expected. Bryan started to complain about the deal and how Bryan had "bent over backwards" to get this done...guess what Bryan, that's probably what you should do for every customer! After being hung up on three times (great customer service there, lol!) I called Bobby, his boss, and Greg Larson, one of the owners. Bobby was very helpful and got Bryan (I guess after he got done crying about this deal) to call me back, where he hung up on me again after again telling me how hard he had worked on this. I requested the paperwork to back up Bryan's claims five times before Bryan finally told me that there was no paperwork...so Bryan is also a liar - the best kind of car salesman you want working on your loan -NOT. Bryan, put some big boy pants on and make sure your deals are solid the first time, then you don't have to get mad, yell and be rude to young women who are trying to help you. I would stay FAR away from Sill Terhar, their customer service is crappy and if you're a woman, be prepared to get a pushy salesman and an even pushier and more upset "sales manager" that has yet learned how to speak to people without being rude. Typical used car mentality here...anywhere up on 104th will treat you better and get you financed the first time! More

One of the best buying experiences I went in to Sill-Terhar based on reputation. I was not let down. Scott was down to earth and friendly. I was not pushed into a vehicle but guided al I went in to Sill-Terhar based on reputation. I was not let down. Scott was down to earth and friendly. I was not pushed into a vehicle but guided along the way. More

Great Honest Sales Person Chloe searched for the perfect vehicle for me. She knew all the details on what the Ford Explorer offered. Very honest and knowledgeable. Great smi Chloe searched for the perfect vehicle for me. She knew all the details on what the Ford Explorer offered. Very honest and knowledgeable. Great smile too! More

Does not stand behind their commitments to fix used car. I purchased a car from this dealership in November of 2017 with the understanding they would address a mechanical issue before it was shipped to me. I purchased a car from this dealership in November of 2017 with the understanding they would address a mechanical issue before it was shipped to me. I received the car without the issue being fixed. After letting the salesman know the issue he told me I could either bring the car back for their service department to look at (I live 4 hours away from the dealership) or I could take it for an estimate to my local repair shop. I did just that (a certified Lincoln dealership) and emailed the salesman the estimate (almost $1,000.00). I had the car fixed a couple of days later and guess what.....the dealership is refusing to reimburse me for the repair as they are blaming the shipping company. Quite odd since I noted the issue on the test drive. This is completely unacceptable as I have the document the salesman gave me indicating they would repair it. Needless to say social media is huge right now and with online car purchases, you do not need this type of service from what was a highly rated dealership. Update as of 2/21/18 This has still not been resolved after 3 emails to the Salesman and over 3 additional weeks of waiting. I can only imagine other Customers issues with this dealership and how many unresolved complaints. Does the dealership just think people disappear and forget about it? More