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Silko Volkswagen - Service Center

Brockton, MA

4.6
272 Reviews
Call Service Center (508) 824-7980

272 Reviews of Silko Volkswagen - Service Center

Sort by
April 01, 2024

Service was efficient, the staff were friendly, kind and courteous. Waiting area was clean and comfortable. I will be sure to return again in the future. More

by LBRIGGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Silko Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 01, 2024

My service was performed in a timely manner as I waited for m car to be repaired. Getting n apointment was easy. More

by olmogm59
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Silko Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Silko Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

March 29, 2024

Professional, polite, clean waiting area. That is all I am going to write for now. More

by janbeon66
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2024 -

Silko Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Silko Volkswagen. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

March 25, 2024

Service department is excellent here. My family members out of state have not had good experiences with their local dealerships--they are always envious when I tell them about Silko! More

by bbresop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Silko Volkswagen responded

Hi Branwen, You're too kind! Thanks for sharing the positive review and feedback. We are appreciative of your loyalty to Silko VW. Always happy to help!

March 21, 2024

Jeff is a leader in the customer service and technical service field. He proves it everytime I take make car there for work. More

by TRAKONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Silko Volkswagen responded

Tra, Your words are very kind and greatly appreciated. I am certain Jeff and the Silko VW team are thrilled to hear you are satisfied over and over again. We are grateful for your loyalty and always happy to help! Thank you and be well.

March 12, 2024

John Medeiros is absolutely well experienced service advisor and always does an amazing job! I continue to come back to Silko solely because of Mr. Medeiros! More

by plumfamilymanagement
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2024 -

Silko Volkswagen responded

Thank you for taking the time to share your thoughts and feelings about your experience with John and Silko VW team. Customer service and satisfaction is our number one goal. Thanks for the five stars and your loyalty!

February 23, 2024

my husband is so happy with the way we were treated he says we will not go anywhere else. More

by L7354M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Silko Volkswagen responded

Hi Luann, Thanks for letting us know how happy your experience with Jeff, Billy and the Service team at Silko VW made your husband feel. Love to hear about these experiences, as we strive for complete customer satisfaction each and every time. Appreciate the positive 5-star review and comments you have left. Please let us know if there is anything additional we can do to assist. Always happy to help! Be well.

February 20, 2024

Silko has been consistently there for the work I need done on my 23’ Golf R. Be it maintenance or warranty work, they have been helpful More

by devinestyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Silko Volkswagen responded

Hi Tyler, Glad your experiences with Silko VW have been pleasant and you are happy with the service received. Jeff is great to work with for sure. Thank you for giving us 4-stars as it appears the areas of opportunity are service communication and time for servicing. We do appreciate your feedback as it helps us improve. If there is anything additional you would like to add, please send me an email directly to joanne.moniz@silkoautogroup.com. Thank you, Joanne Moniz

February 09, 2024

The staff were pleasant and professional. The service was convenient and did not take a lot of time out of my day, which was greatly appreciated. More

by mkeohane2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

Silko Volkswagen responded

Hello Morgan! So happy to hear you found your service here at Silko VW to be convenient for you. Thanks for taking time out of your day to share your positive experience with us! Your feedback is important, valuable and much appreciated. Glad we can be of service to your Atlas and if you need anything at all, reach out. Enjoy!

February 05, 2024

Staff is knowledgeable, professional and courteous. I will not take my VW anywhere else! Keep up the good work! More

by jmsocorro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Silko Volkswagen responded

Hello! We are very appreciative of your loyalty and the feedback you have provided regarding your last service visit with Jeff and the Silko VW team! Thrilled to know you are completely satisfied enough to share you would not go anywhere else. Thank you for that, future recommendations and 5-star review. Have a lovely day!

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