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Silko Volkswagen - Service Center

Brockton, MA

4.6
272 Reviews

272 Reviews of Silko Volkswagen - Service Center

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April 29, 2024

I was provided with a very nice loaner vehicle. Very easy to deal with. Thank you More

by KJGLEGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Silko Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Silko Volkswagen! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 29, 2024

The service department went above and beyond making sure I was satisfied with the repair of my car. Ease of scheduling, and respectful of my time when picking up the car. More

by KBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Apollonio
Apr 29, 2024 -

Silko Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 26, 2024

Jeff was incredibly helpful. Silko had my car back on the road within 24 hours. They broke down multiple maintenance recommendations based on a full inspection of my vehicle in t More

by KELLY.STAPLES2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2024 -

Silko Volkswagen responded

We are very happy to have provided you with such a positive experience, Kelly! We sincerely value your business and look forward to your next visit. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 25, 2024

They care deeply about their customers! Staff and mechanics are top notch! They are honest! More

by OREILLYLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2024 -

Silko Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 17, 2024

brought my car in for an oil change and asked the staff to take a look at something that was I thought was wrong with the car and they had my car finished in the same day. Pricey, as it's the dealer, but More

by COURTNEY.MAY1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Silko Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Courtney, and we look forward to working with you again. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 13, 2024

Great service, friendly personnel, delivery on time, always checking and giving updates, quick reminders of appoinents More

by EGALVEZ11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

Silko Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 10, 2024

It was a fast experience and I was informed from the begining what was covered and what not. So, no surprises. More

by virnacortez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Silko Volkswagen responded

Virna, Thanks for sharing about your experience with Silko Volkswagen. Jeff and our team appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 09, 2024

Great place, very skilled technicians! Jeff is always accomodating(e.g. I roll in with a flat tire out of the blue!) Dealerships are so variable, and I feel lucky Silko VW is local to me More

by bbresop
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Silko Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeff and our team, and we look forward to working with you again. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 06, 2024

It was great. The dealership was clean and the workers were nice. Oil change went by fast More

by bgervasio1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2024 -

Silko Volkswagen responded

Thanks for sharing about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 04, 2024

Went above and beyond. Very happy with the service and friendly staff. Highly recommend Silko VW. Thank you. More

by amadams1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Silko Volkswagen responded

Hi Angela and John, We are truly appreciative of you providing positive feedback of your experience with Jeff and John in the Service Dept here at Silko VW. Happy they were a positive part of your experience. Thank you! Look forward to seeing you in the future. Be well.

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