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Silko Volkswagen - Service Center

Brockton, MA

4.6
270 Reviews
Call Service Center (508) 824-7980

270 Reviews of Silko Volkswagen - Service Center

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May 17, 2024

First time having service with Silko VW and the service team was friendly and professional. Will definitely return and already recommended a friend. More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Silko Volkswagen responded

Katherine, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 15, 2024

john was great! He accommodated me with a loaner car and had great communication. service great as well! good communication! More

by sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Silko Volkswagen responded

Thank you for the kind words for John and our service department, Sam! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 14, 2024

Courteous service, completely transparent explanation of repairs. Comfortable communication with all of the staff members, from start to finish. More

by dlew585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Lewis
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May 14, 2024 -

Silko Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 09, 2024

The service manager John was very good and personable. He explained everything in detail. Great Job More

by ROBMACLEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Silko Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 09, 2024

Jeff is fantastic. Honest, timely, and does not push things on you. Makes me feel comfortable knowing I have an honest service manager More

by kakt41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Silko Volkswagen responded

Thanks for sharing about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 07, 2024

Excellent service and communication. Jeff was very thorough and knowledgeable . He is a great assett to the company. More

by MICHAELMICHAELHAIKALREALESTATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Silko Volkswagen responded

Hi Michael, Thank you for being such a loyal customer to Silko VW! Happy to have you as part of our family. We truly appreciate your kind words and positive 5-star review. Thanks for taking the time out of your day to send in a review of your latest experience here with the team. Take care.

May 06, 2024

Just dropped my car off for repairs. They gave me a loaner car so I can still get to work. It was seamless and easy. Thanks! More

by valeize2003
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Silko Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you for choosing Silko Volkswagen, we look forward to having you as a valued customer for many years to come! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 29, 2024

I like coming here because they are alway friendly and I feel they are honest with repairs. More

by valeize2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
Report | Print
Apr 29, 2024 -

Silko Volkswagen responded

Thank you for choosing Silko Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 29, 2024

I was provided with a very nice loaner vehicle. Very easy to deal with. Thank you More

by KJGLEGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Silko Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Silko Volkswagen! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 29, 2024

The service department went above and beyond making sure I was satisfied with the repair of my car. Ease of scheduling, and respectful of my time when picking up the car. More

by KBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Apollonio
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Apr 29, 2024 -

Silko Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

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