Silko Volkswagen - Service Center

Great service team, they take the time to listen and explain the work needed. I highly recommend the service department at Silko VW. explain the work needed. I highly recommend the service department at Silko VW. More

I brought my car in on a Saturday, it needed some recalls fixed. They said should be done by Tuesday or Wednesday. No contact and Saturday comes so I call them to find out the status. They are waiting on pa fixed. They said should be done by Tuesday or Wednesday. No contact and Saturday comes so I call them to find out the status. They are waiting on parts should be a couple more days. Another week and a half passes with no communication before I get a message my car is ready. My loaner car needed to be returned with the same battery percentage as I got it with. Which I did plus 10%. My car was sitting at a charger all day not plugged in a returned with much less than I left it with. At the very least it should have been comparable which I was required to do. Got it back and the interior lights were not working. After a call to them with the promise of another call back that never happened, I followed up. I was told that issue was not related to the services preformed and probably a fully separate problem. I now need to wait another week to bring my car back and likely cover the cost of fixing an issue that was perfectly fine prior to my car being serviced. Lack of communication and little care for customer satisfaction. More

Nick was so kind and easy to work with. He was extremely accommodating and kept me up to date on what was happening. He was extremely accommodating and kept me up to date on what was happening. More

Taken advantage of after 2 years and over 6,000 invested with this company being the only shop that has touch my vehicle. Now my vehicle is in drivable and cost additional 6,000 to fix repairs when the shop with this company being the only shop that has touch my vehicle. Now my vehicle is in drivable and cost additional 6,000 to fix repairs when the shop is responsible for repairs and poor service jobs to begin with! More

John is very Customer centric. He takes the time to explain what needs be done and always always for the unknown, which, when dealing with car can in fact happen. He takes the time to explain what needs be done and always always for the unknown, which, when dealing with car can in fact happen. More

They were amazing. They made sure my car is always healthy. They always go above and beyond you treat me like family. Thank you. They made sure my car is always healthy. They always go above and beyond you treat me like family. Thank you. More

they was very nice and resolve my issues fast , they told me if i have any problem to reach out to them thank you told me if i have any problem to reach out to them thank you More

Great service department. They went over and above to make sure I was taken care of. Highly recommended. They went over and above to make sure I was taken care of. Highly recommended. More

jeff was great. he kept me well informed about my vehicle needs and cost to repair he kept me well informed about my vehicle needs and cost to repair More

Quick service more than fairly priced in my opinion keeping my 2017 Tyquan in like new condition keeping my 2017 Tyquan in like new condition More