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Silko Volkswagen - Service Center

Brockton, MA

4.6
272 Reviews

272 Reviews of Silko Volkswagen - Service Center

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July 16, 2023

Determined what was wrong with Jetta and had us back on the road quickly. Jeff was communicative and helpful. More

by Ejohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 14, 2023

Felt as if the service was slow and the hospitality was not up to the standard i was expecting More

by rider32900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Geoff Ewell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nuno Gomes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Sherman, Dan Braceros, Katherine Callaghan, Geoff Ewell
Jul 14, 2023 -

Silko Volkswagen responded

We apologize that your visit did not meet your expectations as we always work hard to maintain a high level of customer satisfaction. With that being said, we would love an opportunity to get some additional feedback and look into your visit. Please email me directly at katherine@silkoautogroup.com

July 13, 2023

Dan was awesome made the right recommendation for my problem and had me in and out in no time! More

by VERNEL1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 12, 2023

They listened to my concerns and told me what needed to be fixed on my car urgently and what could wait. Kind and reasonable. More

by KRISTA.GALANTI
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 12, 2023

Friendly staff customer service Quick with getting in for an appointments. Communication on point for repairs needed More

by kimmypoo8485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 09, 2023

Awesome service advisor at Silko VW . Jeff took real good care of me.. Thank you! More

by mannybonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 08, 2023

Nice people specially Jeff they replaced the cv axle and transmission in my car with reasonable price plus they provide me a loaner vehicle I recommend silko Volkswagen to everyone thank you so much More

by Zakaria mouklachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 04, 2023

They do an excellent job helping me with my car when I bring my car there More

by AANDERSON6854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 03, 2023

In general, I’m satisfied with the service. Surprised there is no shuttle service, though. More

by arleimanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 03, 2023

These guys do awesome service. They always make sure they communicate what you need and why how much it will cost More

by DBROPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

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