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Silko Volkswagen - Service Center

Brockton, MA

4.6
276 Reviews

276 Reviews of Silko Volkswagen - Service Center

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November 27, 2024

Always satisfied with my service experience. Jeff is very professional and courteous. Won’t take my Atlas anywhere else! Thanks so much. More

by jmsocorro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Silko Volkswagen responded

Thank you for your fantastic review! We're so glad to hear that you've consistently had a great experience with us and that Jeff has provided you with professional and courteous service. We truly appreciate your loyalty and are happy to know you trust us with your Atlas. Thanks again!

November 23, 2024

Service was excellent and staff professional ! !! They answered all my questions. Thank you very much. More

by IVL97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delos Mars-Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Silko Volkswagen responded

Thank you for your kind review! We're so glad to hear that you had an excellent service experience and that our team was able to answer all your questions. We truly appreciate you and your feedback and are here for anything you may need in the future. Thank you again!

November 23, 2024

Service was efficient and staff professional and courteous, can’t ask for much more than that! Got an appt. that was convenient. Thank you! More

by Joads3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Silko Volkswagen responded

Thank you for your great review! We're thrilled to hear that you had an efficient service experience and that our staff was professional and courteous. We're also glad we could accommodate you with a convenient appointment time. We appreciate your feedback and look forward to serving you again!

November 14, 2024

The service department has a homey feel. The staff is polite. One can see into the service area and follow the maintenance work to a degree. That’s comforting to me. More

by lenb027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Silko Volkswagen responded

We're so glad to hear that you felt comfortable and welcomed in our service department. We strive to create a friendly, transparent atmosphere, and it’s great to know that you appreciated being able to see the work being done. Our team works hard to provide a positive experience, and your feedback means a lot to us. Looking forward to seeing you at our new location in South Easton soon enough!

November 09, 2024

You can ask Ray Teixeira, it was a bizarre transaction. Silko thought they may have an identity theft case on their hands. After it was all hashed out, Ray was the absolute best. I’ve purchased a total More

by dengerminn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Tripanier - 6 star rating out of 5, know what I’m sayin’?
Nov 18, 2024 -

Silko Volkswagen responded

Wow, thank you so much for sharing your experience, Dave! We truly appreciate your patience and understanding throughout your unique situation. We're thrilled to hear that, despite the challenges, Ray, Nuno, and Dave were able to make your car-buying experience the best you’ve ever had. It’s fantastic to know that you felt well taken care of, and we’ll definitely be sure to pass along your compliments. We’re lucky to have such a dedicated team! Enjoy your new vehicle, and if you ever need anything in the future, we’re always here to help. Thanks again!

November 09, 2024

Customer Service was very helpful. They answered all my questions and which I appreciated very much. More

by terrisannie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Silko Volkswagen responded

We're delighted to hear that our customer service team was able to assist you and provide the answers you were looking for. We truly appreciate your kind words, and we're always here to help with anything you need. Please don’t hesitate to reach out if you have any more questions in the future or would like to discuss anything additional —we're happy to assist! My direct contact info is joanne.moniz@silkoautogroup.com Thanks, Joanne Moniz

November 07, 2024

Silko serviced my vehicle expertly, gave a precise estimate of the work to be done and completed that work flawlessly! More

by MONGOJERY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Silko Volkswagen responded

Thank you for the wonderful feedback! We're so glad to hear that your vehicle was serviced expertly and that we were able to provide an accurate estimate and flawless work. Our team takes pride in delivering quality service, and it’s great to know we met your expectations. We appreciate your loyalty!

November 05, 2024

Although I didn’t buy anything or have my car fixed at Silco, I met the nicest guy in the world with the service manager Nick. He is a complete positive figure in your organization. Looking forward to dea More

by BRIANSCALLAHAN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Silko Volkswagen responded

Hi Brian, We're so glad to hear that Nick made such a positive impression—he’s truly an asset to our team. We appreciate your kind words and look forward to the opportunity to work with you in the future, whether it’s for service or a new vehicle. Thanks again, and we’ll be here whenever you’re ready!

November 01, 2024

Great staff at all levels. Can’t wait to be serviced at the new Silko VW home. More

by Ap32144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaci Blackwell
Nov 18, 2024 -

Silko Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. We’re also excited for you to experience our new Silko VW home—it’s designed with your comfort and convenience in mind! We look forward to seeing you there and continuing to provide top-notch service. We appreciate you!

October 31, 2024

Service was very good and felt I was kept up to date on status of service / repairs. More

by DONHIGGINS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Silko Volkswagen responded

Hi Don, Thank you for taking the time to share your experience with us! We're so glad to hear that you felt well-informed and satisfied with the service and updates throughout your repair process. Providing transparent and reliable service is always our goal, and we’re happy we could meet your expectations. If you have anything additional to share, please email me directly at joanne.moniz@silkoautogroup.com. Thanks, Joanne Moniz

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