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Silko Volkswagen - Service Center

Brockton, MA

4.6
270 Reviews
Call Service Center (508) 824-7980

270 Reviews of Silko Volkswagen - Service Center

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November 07, 2024

Silko serviced my vehicle expertly, gave a precise estimate of the work to be done and completed that work flawlessly! More

by MONGOJERY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Silko Volkswagen responded

Thank you for the wonderful feedback! We're so glad to hear that your vehicle was serviced expertly and that we were able to provide an accurate estimate and flawless work. Our team takes pride in delivering quality service, and it’s great to know we met your expectations. We appreciate your loyalty!

November 05, 2024

Although I didn’t buy anything or have my car fixed at Silco, I met the nicest guy in the world with the service manager Nick. He is a complete positive figure in your organization. Looking forward to dea More

by BRIANSCALLAHAN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Silko Volkswagen responded

Hi Brian, We're so glad to hear that Nick made such a positive impression—he’s truly an asset to our team. We appreciate your kind words and look forward to the opportunity to work with you in the future, whether it’s for service or a new vehicle. Thanks again, and we’ll be here whenever you’re ready!

November 01, 2024

Great staff at all levels. Can’t wait to be serviced at the new Silko VW home. More

by Ap32144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaci Blackwell
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Nov 18, 2024 -

Silko Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. We’re also excited for you to experience our new Silko VW home—it’s designed with your comfort and convenience in mind! We look forward to seeing you there and continuing to provide top-notch service. We appreciate you!

October 31, 2024

Service was very good and felt I was kept up to date on status of service / repairs. More

by DONHIGGINS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Silko Volkswagen responded

Hi Don, Thank you for taking the time to share your experience with us! We're so glad to hear that you felt well-informed and satisfied with the service and updates throughout your repair process. Providing transparent and reliable service is always our goal, and we’re happy we could meet your expectations. If you have anything additional to share, please email me directly at joanne.moniz@silkoautogroup.com. Thanks, Joanne Moniz

October 29, 2024

Always a warm welcome, fast and efficient service, and I have confidence in the work done. More

by cookiesmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Silko Volkswagen responded

Thank you for your fantastic review! We're so glad to hear that you always feel welcomed and that our service is both fast and efficient here at Silko VW. It means a lot to us that you have confidence in the work we do. Appreciate you.

October 28, 2024

The folks and the service I get at Silko service keeps me coming back. I just wish that the surveys weren’t necessary. More

by devinestyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Silko Volkswagen responded

Thank you for your loyalty and for sharing your feedback! We're delighted to hear that our team and service keep you coming back. We understand your feelings about the surveys and appreciate your input. They help us continually improve and provide the best experience possible. If there’s anything else we can do for you, please let us know! Thank you for choosing Silko VW.

October 28, 2024

Everyone was friendly. Low pressure. Very easy to work with. Accommodating to our changing schedule More

by lorraine.lefever
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Silko Volkswagen responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team here at Silko VW. Our goal is to create a friendly and low-pressure environment, so it's great to know we met that for you. We appreciate your kind words and are glad we could accommodate your schedule. If you need anything else, just let us know! Enjoy your new ride! 🚗✨

October 25, 2024

Wonderful service! ! Jeff Richards was great getting me an appointment in a timely manner. My recall was completed and I was done in a quick turnaround. Silko Volkswagen More

by KKUBEL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2024 -

Silko Volkswagen responded

Thank you for your wonderful review! We're thrilled to hear that Jeff Richards provided you with timely assistance and that your recall was handled quickly. We take pride in offering the best service to our customers, and your feedback means a lot to us. We look forward to seeing you again at Silko Volkswagen!

October 24, 2024

Jeff is always extremely helpful and He is always willing to assist. Thank you, Jeff. More

by liyaong24
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Silko Volkswagen responded

Thank you for your great review! We’re so glad to hear that Jeff consistently provides helpful and attentive service. He truly goes above and beyond for our customers. We appreciate your feedback and will make sure to pass along your thanks to Jeff! If you need anything else, feel free to reach out. 😊 Thanks for choosing Silko VW!

October 21, 2024

Best place to get your VW serviced. Trust worthy and friendly. Will continue to get my car serviced here. More

by valeize2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Silko Volkswagen responded

Thank you for your fantastic review! We’re so glad to hear that you trust us with your VW service. Our team at Silko Volkswagen is committed to providing trustworthy and friendly service, and we appreciate your loyalty. We look forward to continuing to serve you and your vehicle for years to come!

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