Silko Volkswagen - Service Center

After having my Tiguan for 1 year I traded it in. Consuming oil? Burning oil is more like it. It’s a brand new $30k vehicle why would it be ok to burn oil. To add insult at 18k miles during an oi Consuming oil? Burning oil is more like it. It’s a brand new $30k vehicle why would it be ok to burn oil. To add insult at 18k miles during an oil change service I’m told that I need new back breaks and roters due to corrosion (so of course the warranty won’t cover it). But since needing back breaks at such low miles isn’t normal they will cover the labor I just need to cover the parts. Give me a break. I am letting everyone I know to never buy VW - more so I’m telling them all about my Silko VW experience. More

Excellent communication with prompt and polite interaction. We were treated courteously and professionally st all times. We are 'sold' on Silko! Keep up the fantastic work!! Thank You! interaction. We were treated courteously and professionally st all times. We are 'sold' on Silko! Keep up the fantastic work!! Thank You! More

The service for my car was excellent! Time was good and employees were polite and helpful. Time was good and employees were polite and helpful. More

Amazing team. They did a great job on my deal e 100% recommended. Very nice store They did a great job on my deal e 100% recommended. Very nice store More

Easy to schedule appointment on line. Friendly, courteous employees did a thorough job on my Atlas! I’ve gone here for all service since I bought my Atlas in Feb 2023! Very happy! Friendly, courteous employees did a thorough job on my Atlas! I’ve gone here for all service since I bought my Atlas in Feb 2023! Very happy! More

Dan was great and checking me in for my oil change and also cashing me out when I came to pickup my car. Thank you very much also cashing me out when I came to pickup my car. Thank you very much More

Had an 11am service appointment. Dan took the car in right away. Issue was an oil leak. Service techs found oil drain plug needed to be tightened. Issue was resolved and I was on m Dan took the car in right away. Issue was an oil leak. Service techs found oil drain plug needed to be tightened. Issue was resolved and I was on my way. Thank you for an honest and quick repair. More

The shop was great. The oil change was quick after the cool down. Overall the visit was great! The oil change was quick after the cool down. Overall the visit was great! More

Silko has a professional service department with knowledgeable staff. Jeff is a great addition to the team. knowledgeable staff. Jeff is a great addition to the team. More

I have a 2022 Tiguan and a few months ago I had to accept the fact that my new vehicle burns oil and that every time I fill my gas tank I also need to check to make sure I have oil in the engine. Now I go b the fact that my new vehicle burns oil and that every time I fill my gas tank I also need to check to make sure I have oil in the engine. Now I go back for another oil change at 18k miles and Jeff tells me my left break pad is at 3mm and that it needs to be replaced along won’t be rotor got damaged. He states that because corrosion caused it that the warranty won’t cover it. There is not vehicle at 18k miles that needs breaks. There was clearly a defect and should’ve been covered by the warranty along with the fact that my car “consumes” oil. This is a brand new vehicle that I purchased. Worse mistake of my life to buy a VW and I will be sure to let anyone I know about it too. Also why would a technician even try to pin the cause of my break pad issue on corrosion because I have paperwork from my 9k oil change and the pad was fine at 10mm. How can they differentiate corrosion vs defect? This vehicle has major issues and I’m disgusted. I’m taking the back up that I have to Channel 7 and hope they will help so at least someone else won’t have the same horrible experience as me. More