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Silko Volkswagen - Service Center

Brockton, MA

4.6
272 Reviews

272 Reviews of Silko Volkswagen - Service Center

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November 07, 2023

Excellent service and very helpful people. I would comeback for more service to my car. More

by dbinette
Recommend Dealer
Yes
Employees Worked With
Dan Braceros
November 07, 2023

I can’t believe that our car has been there for so long- over a week! - and my husband had to call several times just to find out the PLAN. This is the third time we’ve brought it in for a check engine ligh More

by christineevans116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2023

Excellent service, very kind people. I would comeback for more service to my car. Silko has good deals. More

by luizito3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
November 01, 2023

I am very pleased with the service. The interaction was courteous, and the prices were fair. More

by Miranda.Alfama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

I was very pleased with my first service experience at Silko. I came back a second time for a test drive for a sound I was hearing. That was taken care of quickly and effeciently. More

by jusmocop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

Jeff was the best service person, I’ve dealt, with, ty Jeff great attitude Informative More

by AALEEKOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Silko Volkswagen responded

Thank you for your review. We are glad Jeff was able to take care of your needs!

October 26, 2023

Professional, courteous and helpful. Good communication of service provided and cost of service. Comfortable waiting area. More

by ALRIEN869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2023

The service is good, feel comfortable trusting the dealership and prices seem fair. Will continue to use. More

by SJDIGIORGIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Braceros
Oct 31, 2023 -

Silko Volkswagen responded

Thank you for your 5-star review.

October 20, 2023

Did not give give stars because this dealership has no shuttle available to give a ride to customers. More

by ANNAFFABARBOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
Oct 21, 2023 -

Silko Volkswagen responded

We appreciate your feedback and look forward to servicing your vehicle in the future.

October 19, 2023

For just an oil change it took about 1 1/2 hours. Seems like a long time. Typically when I get an oil change they top off my DEF but that didn’t happen this time. Would have been nice. More

by sjames0675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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