Silko Volkswagen - Service Center

"Great Experience After an Initial Misstep" I initially had some concerns about my experience at silko Volkswagen of brockton, but the service manager, John, went above and beyond to address them initially had some concerns about my experience at silko Volkswagen of brockton, but the service manager, John, went above and beyond to address them. Their professionalism, genuine apology, and swift action to resolve the issue completely turned the situation around. The follow-up service was exceptional, and it’s clear they care deeply about their customers. Mistakes happen, but how a business handles them makes all the difference. Thanks to service manager john and the team for restoring my confidence in the dealership. Highly recommend them for their commitment to customer satisfaction! This type of review highlights the issue being resolved, appreciates the effort made, and ends on a positive note, which reflects well on the dealership. Thank you john. Zakaria mouklachi More

Jeff Richard was welcoming and friendly. I waited for my car to be serviced and it only take about an hour. I waited for my car to be serviced and it only take about an hour. More

I brought my car to silko Volkswagen for injectors ,transmission ,engine jobs and they exceeded my expectations nick explained everything clearly completed the work on time and even pointed out potent ,transmission ,engine jobs and they exceeded my expectations nick explained everything clearly completed the work on time and even pointed out potential issues without pressuring me to fix them immediately More

I went in for a fast oil change. The service was excellent on a needed maintenance. The service was excellent on a needed maintenance. More

Always satisfied with my service experience. Jeff is very professional and courteous. Won’t take my Atlas anywhere else! Thanks so much. Jeff is very professional and courteous. Won’t take my Atlas anywhere else! Thanks so much. More

Service was excellent and staff professional ! !! They answered all my questions. Thank you very much. !! They answered all my questions. Thank you very much. More

Service was efficient and staff professional and courteous, can’t ask for much more than that! Got an appt. that was convenient. Thank you! courteous, can’t ask for much more than that! Got an appt. that was convenient. Thank you! More

The service department has a homey feel. The staff is polite. One can see into the service area and follow the maintenance work to a degree. That’s comforting to me. The staff is polite. One can see into the service area and follow the maintenance work to a degree. That’s comforting to me. More

You can ask Ray Teixeira, it was a bizarre transaction. Silko thought they may have an identity theft case on their hands. After it was all hashed out, Ray was the absolute best. I’ve purchased a total Silko thought they may have an identity theft case on their hands. After it was all hashed out, Ray was the absolute best. I’ve purchased a total of 35 vehicles (both 2 and 4 wheel) throughout my life timesand dealing with Ray was the absolute best vehicle purchasing experience I ever had! Nuno Gomes did his very best. To say I was difficult customer is an understatement. Dave Tripanier, give him a big, fat raise! He’s a rare gem, hard to find! Hang on to that bad boy!! 😎 Thank you! Dave Enger More

Customer Service was very helpful. They answered all my questions and which I appreciated very much. They answered all my questions and which I appreciated very much. More