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Silko Volkswagen

Brockton, MA

Overview
Employees
Reviews
Vehicles
4.7
469 Reviews
Thank You for Choosing Silko Volkswagen The team at Silko Volkswagen would like to welcome you to our dealership in Brockton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Brockton, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Brockton count on the high-quality vehicles and services found at Silko Volkswagen, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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122 Liberty St

Brockton, MA

02301

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Showing 470 reviews

February 24, 2024

The place was very clean and the staff was very accomadating! Matthew was great, don't remember who Javani Rivera sis. More

by squinerly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lucier
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Feb 26, 2024 -

Silko Volkswagen responded

Hi Sandra, Thanks for taking the time to review your experience here with Matthew and the rest of the Silko VW team. We are always happy to help! Based on your review, it appears you feel there are areas of opportunity for improvement. If you wish to share with me in further detail, my email address is below. Thanks, Joanne joanne.moniz@silkoautogroup.com

February 23, 2024

Very honest and professional employees. They made my purchase very quick and easy. 10/10 More

by david.h.mcdonough
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Silko Volkswagen responded

Hi David, We are so very grateful for your outstanding 5-star review. It's wonderful to read about your recent purchase of a new VW Golf R here at Silko Volkswagen. Happy you found Nuno and the Sales Team to be very helpful throughout the purchase process. 10/10 is awesome. Congratulations and enjoy!

February 23, 2024

my husband is so happy with the way we were treated he says we will not go anywhere else. More

by L7354M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Silko Volkswagen responded

Hi Luann, Thanks for letting us know how happy your experience with Jeff, Billy and the Service team at Silko VW made your husband feel. Love to hear about these experiences, as we strive for complete customer satisfaction each and every time. Appreciate the positive 5-star review and comments you have left. Please let us know if there is anything additional we can do to assist. Always happy to help! Be well.

February 20, 2024

Silko has been consistently there for the work I need done on my 23’ Golf R. Be it maintenance or warranty work, they have been helpful More

by devinestyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Silko Volkswagen responded

Hi Tyler, Glad your experiences with Silko VW have been pleasant and you are happy with the service received. Jeff is great to work with for sure. Thank you for giving us 4-stars as it appears the areas of opportunity are service communication and time for servicing. We do appreciate your feedback as it helps us improve. If there is anything additional you would like to add, please send me an email directly to joanne.moniz@silkoautogroup.com. Thank you, Joanne Moniz

February 10, 2024

I had a fantastic experience with Nuno Gomes who helped me purchase my car VW Tiguan 2023 From the moment we walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure More

by teixeirapatrica23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Silko Volkswagen responded

Congratulations on your New VW Tiguan, Patricia! We are very pleased to know that Nuno & Jeff and our Silko VW Team was friendly, knowledgeable, and attentive during your visit. Thank you so much for the wonderful feedback and 5 stars. It is great to learn that you enjoyed your positive experience working with our team. Your feedback is greatly appreciated and critical to ensure we continue to exceed customer expectation. Enjoy!

February 09, 2024

The staff were pleasant and professional. The service was convenient and did not take a lot of time out of my day, which was greatly appreciated. More

by mkeohane2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Silko Volkswagen responded

Hello Morgan! So happy to hear you found your service here at Silko VW to be convenient for you. Thanks for taking time out of your day to share your positive experience with us! Your feedback is important, valuable and much appreciated. Glad we can be of service to your Atlas and if you need anything at all, reach out. Enjoy!

February 05, 2024

Staff is knowledgeable, professional and courteous. I will not take my VW anywhere else! Keep up the good work! More

by jmsocorro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Silko Volkswagen responded

Hello! We are very appreciative of your loyalty and the feedback you have provided regarding your last service visit with Jeff and the Silko VW team! Thrilled to know you are completely satisfied enough to share you would not go anywhere else. Thank you for that, future recommendations and 5-star review. Have a lovely day!

February 04, 2024

I'm not happy, I been to your shop two times for a alignment on my truck , every time I leave it stills goes to the right More

by VERNONLEE7657
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2024 -

Silko Volkswagen responded

Hi Vernon, I sent you a private message earlier today to see if you wanted to discuss the experience you had at Silko Volkswagen in further detail. Clearly you explained the issue you are having with your vehicle’s alignment. We are sorry you feel the problem has not been resolved but I do have a few questions. You can reach out to me at my email address below. Thank you, Joanne. joanne.moniz@silkoautogroup.com

January 31, 2024

John was great and very helpful, took his time to show and explain my questions. Wish the waiting area was a bit better equipped with better snack and drinks other than the snack machines and Keurig More

by Johnny B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Silko Volkswagen responded

Hi Johnny, We at Silko VW are very appreciative of your business and for taking the time to post a review. Happy you gave John and the team all 5-stars! Thanks for that and your feedback. Seems as though the waiting area is where you feel needs attention and why the overall score of 4-stars. However, if there is additional information you wish to discuss with me, please reach out. If you aren't aware, we are building a new VW location in Easton. Not sure of the amenities just yet but will ensure your note is shared. Best, Joanne joanne.moniz@silkoautogroup.com

January 29, 2024

They were great and I would recommend their services to anyone with a Volkswagen vehicle. More

by MICHAELIK7
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Silko Volkswagen responded

Hi Michael, We are pleased to know you are happy with the service provided here at Silko VW. Jeff and the team are really awesome and glad you noticed as well. Appreciate you taking the time out of your day to share your experience with us. Thanks for the 5-stars and recommendation! Truly grateful. Enjoy!

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