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Silko Volkswagen

Brockton, MA

Overview
Employees
Reviews
4.7
468 Reviews
Thank You for Choosing Silko Volkswagen The team at Silko Volkswagen would like to welcome you to our dealership in Brockton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Brockton, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Brockton count on the high-quality vehicles and services found at Silko Volkswagen, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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122 Liberty St

Brockton, MA

02301

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Showing 468 reviews

January 17, 2025

Poor communication. Was told part would take 2 1/2 hours to install by Nick. Dropped car off Sunday afternoon. Called at noon -no return call. My daughter called no More

by MRTANDME03
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

Silko Volkswagen responded

Silko Volkswagen responded privately on 1/17/25 1:59 AM Thank you for sharing your feedback with us. We truly apologize for the inconvenience you experienced with the communication and service timing. It’s always our goal to provide clear and timely communication, and it’s clear we fell short in your case. We understand that you were told the part installation would take 2 1/2 hours, and we deeply regret that your expectations were not met. We also apologize for not returning your calls in a timely manner when you reached out for updates. This is not the level of service we strive to provide, and we will be reviewing our processes to ensure better communication moving forward. If you are still in need of assistance or if there's anything we can do to make this right, please don’t hesitate to reach out. We value your business and want to ensure your complete satisfaction. My email is Joanne.Moniz@SilkoAutoGroup.com Once again, I apologize for the inconvenience, and I hope we can resolve this issue to your satisfaction. Kindly, Joanne

January 17, 2025

Everyone at Silko Volkswagen is fantastic! I am always greeted warmly, helped quickly and treated as a valued customer. The service department is always very knowledgeable. Everything is exp More

by DJBelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Silko Volkswagen responded

Thank you for the wonderful review! We're so happy to hear that you've consistently had a positive experience with our team at Silko Volkswagen. Providing excellent service and making sure our customers feel valued is a top priority for us, and it's great to know that it's made such an impact on you. We truly appreciate your trust in our service department and look forward to continuing to take care of your vehicle!

January 17, 2025

The best best experience I’ve ever had buying car. Great people. They just get it at Silko. Buy your next car from them. More

by mjbren12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Silko Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with us at Silko VW. Our team strives to make car buying easy and enjoyable, we're thrilled that it showed, and it's great to know it made such an impact. We truly appreciate your recommendation, and we look forward to serving you again in the future! Congrats on your new vehicle!

January 15, 2025

After 19 years of dealing with the Silko group of dealerships I will no longer be giving you any of my business. More

by Ronaldbenaski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Silko Volkswagen responded

Hello Ronald, I'm truly sorry to hear about your negative experience with our dealership after all these years. We value the trust and loyalty of our customers, and it's disappointing that we couldn't meet your expectations. If you're open to it, I’d appreciate the opportunity to learn more about what happened so we can improve and hopefully restore your confidence in us. I did call you a moment ago and left a voice message. Please feel free to reach out if you’d like to discuss your experience further. You can email me directly at joanne.moniz@silkoautogroup.com Best, Joanne

January 03, 2025

Al was very efficient and easy going. He made the process of purchasing a car nice and easy! More

by egoncalves83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Silko Volkswagen responded

Thank you for sharing your experience! We're so glad to hear that Al made your car-buying process smooth and enjoyable. Efficiency and ease are important to us, and it’s great to know Al delivered on both. We truly appreciate your feedback and look forward to assisting you again in the future from our new location in South Easton. Thanks for choosing Silko VW!

December 26, 2024

Great service as always, everyone is always happy to help and make it very easy to have our cars serviced.. More

by Mont980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Silko Volkswagen responded

Thank you for the great review! We’re so happy to hear that you always have a positive experience with the Silko VW service team. Making the process easy and ensuring you’re well taken care of is our priority. We truly appreciate your continued trust and look forward to serving you again soon in our new facility in South Easton!

December 26, 2024

Service Dept- knowledgeable, professional, and accommodating. My vehicle was brought in- a quote given, repaired and ready to go by the end of the day. All of the Service personnel are friendly, More

by Galleryconsign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Silko Volkswagen responded

Thank you so much for your wonderful review! We're thrilled to hear that our Service Department here at Silko VW was able to provide you with knowledgeable, professional, and accommodating service. It's great to know that your vehicle was repaired quickly and that our team was friendly and helpful throughout the process. We truly appreciate your feedback and look forward to providing you with another great experience in the future! Thanks for the 5-stars!

December 24, 2024

Delos was very respectful, professional, and knowledgeable. He is a great person who showed great customer service. More

by jakema99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delos Mars-Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Silko Volkswagen responded

Thank you for sharing your experience! We're thrilled to hear that Delos provided you with respectful, professional, and knowledgeable service. We pride ourselves on delivering great customer service, and it's wonderful to know Delos made a positive impact. We appreciate your feedback and look forward to assisting you again at Silko Volkswagen! Congratulations!

December 19, 2024

"Great Experience After an Initial Misstep" I initially had some concerns about my experience at silko Volkswagen of brockton, but the service manager, John, went above and beyond to address them More

by Zakaria mouklachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul and George, John
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Dec 19, 2024 -

Silko Volkswagen responded

Thank you for taking the time to share your experience and feedback, Zakaria. We sincerely apologize for the issues you encountered. Your frustration is completely understandable, and this is not the level of service we strive to provide. Your feedback highlights areas of concern and where we need to improve. Please know we have already reviewed the situation with our team to ensure better attention to detail in the future. As mentioned earlier today when you reached out, this has been escalated and we will get back with you as soon as possible. Thank you, Joanne joanne.moniz@silkoautogroup.com

December 13, 2024

Jeff Richard was welcoming and friendly. I waited for my car to be serviced and it only take about an hour. More

by DASYLVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Silko Volkswagen responded

Hello! Thank you for your great feedback! We're so glad to hear that Jeff made you feel welcome and that your service was completed quickly and efficiently. We always strive to provide a positive experience for our customers. If you need anything else in the future, don't hesitate to reach out. We look forward to seeing you again at Silko VW!

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