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Sierra Toyota - Service Center

Sierra Vista, AZ

4.7
2,064 Reviews

2,064 Reviews of Sierra Toyota - Service Center

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March 03, 2024

Sierra Toyota always provides terrific service. They go out of their way to ensure what I need taken care of gets done. I wouldn’t go anywhere else. More

by DawnWeatherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Sierra Toyota responded

Thank you for your kind words! Your satisfaction is our top priority, and we're committed to going above and beyond to ensure your needs are met. We truly appreciate your loyalty, and we look forward to serving you for years to come.

March 03, 2024

Why does toyota send me coupons for service I can't use on oil changes that limit to 5 quarts. Why can't service return hub locks. Everytime I come to sservice have to check lug nuts, stem valve covers a More

by AUBUCHONZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Beyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Herrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Sierra Toyota responded

Thank you for bringing these concerns to our attention. We apologize for any inconvenience you've experienced with our service coupons and the return of lug nut locks. Your feedback is valuable to us, and we'll make sure to address these issues with our service team to improve our processes. Please feel free to reach out directly if you have any further questions or concerns.

March 03, 2024

Carlos was friendly and outstanding customer service he deserves a 50% raise for his service More

by rolgeneral
Recommend Dealer
Yes
Employees Worked With
Carlos Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Herrera
Apr 09, 2024 -

Sierra Toyota responded

Thank you for your feedback! We're thrilled to hear that Carlos provided you with outstanding customer service. Your kind words mean a lot to us. We'll make sure to pass along your appreciation. If you need anything else, feel free to reach out.

March 02, 2024

Very friendly and informative! I would highly recommend them to anyone needing their vehicle repaired. More

by NESWOLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Sierra Toyota responded

Thank you for your recommendation! We appreciate your feedback.

March 02, 2024

Professional. Courteous Nice waiting room. Prompt service. Very little waiting. Here is five more words More

by sinemetuo
Recommend Dealer
Yes
Employees Worked With
Melanie Tucker
Apr 09, 2024 -

Sierra Toyota responded

Thank you for your feedback! We appreciate it.

March 01, 2024

The people there were very helpful. Thank you. I don't think you guys control this but Fox News in the waiting area is a turn-off. More

by stackostone
Recommend Dealer
Yes
Apr 09, 2024 -

Sierra Toyota responded

Thank you for your feedback! We're glad to hear that our team was helpful. We'll take your suggestion about the TV into consideration. Let us know if there's anything else we can do for you.

February 29, 2024

Prompt, reliable and trustworthy service. Very friendly and knowledgeable staff. Upfront and honest information regarding repair and maintenance service costs. More

by cindysawinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Sierra Toyota responded

Thank you for your feedback! We're pleased to hear that you found our service prompt, reliable, and trustworthy. We strive to provide friendly and knowledgeable service while being transparent about repair and maintenance costs.

February 29, 2024

Service department reliable as always. Never had an issue that couldn't be solved by judicious use of technical knowledge and great customer service. More

by Nick
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Sierra Toyota responded

We're glad to hear that our service department has been reliable and that you've always received excellent technical knowledge and customer service. Your satisfaction is important to us, and we appreciate your loyalty.

February 28, 2024

Sierra Toyota is wonderful. Their friendliness, knowledge, capability and care and concern about the vehicle and customer is outstanding. I trust them with both of my Toyotas More

by udings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Retherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry, but I don't know the names of everyone
Apr 09, 2024 -

Sierra Toyota responded

Thank you for your kind words! We're thrilled to hear that you've had a wonderful experience with Sierra Toyota. Your trust and satisfaction mean a lot to us, and we're grateful for the opportunity to serve you and your vehicles. If you ever need anything else, just let us know. We're here to help!

February 28, 2024

We didn't have an appointment but we walked in and were treated and helped quickly. Mark got us in the system and let us know that it might not be till Friday that they could get you it. We left it there a More

by isaac_swoboda
Recommend Dealer
Yes
Employees Worked With
Mark
Apr 09, 2024 -

Sierra Toyota responded

Thank you for sharing your experience! We're glad to hear that Mark provided quick assistance and kept you informed about the timeline. We strive to accommodate our customers as best as we can.