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Sierra Toyota
Sierra Vista, AZ
5,141 Reviews
Sierra Toyota takes pride in it's award winning Sales and Service staff. We have won the coveted Toyota Presidents Award 5 years in a row and 6 years as Dealer Rater #1 Toyota Dealer in Arizona. We continue to strive for even better customer service. We promise you will enjoy dealing with us. You will appreciate the low pressure and very knowledgeable staff while getting a deal that you will always be happy with. We have found that word of mouth is the best advertising we could ever find, we really appreciate you telling all your friends, family and neighbors about your great experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 5,141 reviews
November 28, 2023
During my 35K mile service one of the technicians did not replace a center cap to the right wheel of my Tacoma during the tire rotation. i returned to the dealership and was told it had to be ordered and mad replace a center cap to the right wheel of my Tacoma during the tire rotation. i returned to the dealership and was told it had to be ordered and made an appointment for a replacement to be installed. I called ahead and left a message for the appointment to ask if i could bring my vehicle earlier the day of the appt but did not get a response. I showed up for the appointment on time and waited in the waiting area. Approximately 10 minutes later the service rep came to me stating that he had bad news. He said that the part was damaged in shipping and it is currently on “national back order”. I had to travel to Phoenix and did not have time to argue and the service manager did not offer any solution or seem like he was interested to follow up with me. It is my opinion that your employees are dishonest. My wife and I have brought our vehicles to your dealership for service for the past few years. This is the first time that I have ever had parts stolen from my vehicle while taking it to any dealership. I also believe that the replacement part that was supposed to have been delivered and was supposed to have been damaged was never ordered. These parts are extremely durable and why wouldn’t the service rep have had it in his hand to show me the part during his explanation. By leaving me with an explanation that the part was on national back order, but no follow up at all, such as; “ I will make sure the order is submitted today and we will do what we can to get the part as soon as we can…” or something to the effect to let me know that your dealership actually cares about service, maybe I would not feel like I have been treated like a fool. My vehicle is coming up for a 40,000 mile service and I am not inclined to bring my vehicles to your “stealership” where my vehicle will slowly be disassembled and sold on the black market. Please give me a reason to return to your place of business. As of today almost two weeks later, I have not been contacted by anyone from your dealership. Thank you for asking me to fill out a survey. I may copy this summary of my service experience and share it with my friends on line… More
by crossleydarren
Verified CustomerEmployees Worked With
November 28, 2023
Trustworthy, efficient, clean, friendly, thorough, reliable, look forward to servicing vehicle at this dealership again. reliable, look forward to servicing vehicle at this dealership again. More
by dorothyarel
Employees Worked With
November 28, 2023
Sierra Toyota made it extremely easy to purchase my vehicle and the staff were very nice! vehicle and the staff were very nice! More
by Lostincostco
November 26, 2023
Jared is a great service writer. Took great care of us in the past and went back to him for a warranty issue. Another wonderful experience. Took great care of us in the past and went back to him for a warranty issue. Another wonderful experience. More
by CORAL.MITCHELL13
Employees Worked With
November 26, 2023
Every one is really nice. Got all my services done in a decent amount of time. Got all my services done in a decent amount of time. More
by R_austin
November 25, 2023
Purchased a vehicle from Jeff Bennett. He created a seamless process and managed expectation. Vehicle was delivered earlier than we thought. Only spent a total of 3 hours in the dealership He created a seamless process and managed expectation. Vehicle was delivered earlier than we thought. Only spent a total of 3 hours in the dealership. Very nice and polite owner also. GO PACK GO!!! More
by Val Fleming
Employees Worked With
November 25, 2023
Service Advisor explained everything that would be and was done. Very helpful. Mechanics did a great job. was done. Very helpful. Mechanics did a great job. More
by bassmanjim
Employees Worked With
Other Employees :
Paula
November 25, 2023
very clean, pleasant employees, great atmosphere, and no pressure. Very easy to by a car pressure. Very easy to by a car More
by snacken
November 24, 2023
Great! Mayra is a jewel - very knowledgeable, friendly and respectful of a customer's wishes! Mayra is a jewel - very knowledgeable, friendly and respectful of a customer's wishes! More
by Ednjosie
November 23, 2023
Fair pricing, It was great to do all negotiations over text. I only needed to be in store for 20 minutes for paperwork. text. I only needed to be in store for 20 minutes for paperwork. More
by zvallance
