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Sierra Toyota

Sierra Vista, AZ

Overview
Employees
Reviews
Vehicles
4.8
5,114 Reviews
Sierra Toyota takes pride in it's award winning Sales and Service staff. We have won the coveted Toyota Presidents Award 5 years in a row and 6 years as Dealer Rater #1 Toyota Dealer in Arizona. We continue to strive for even better customer service. We promise you will enjoy dealing with us. You will appreciate the low pressure and very knowledgeable staff while getting a deal that you will always be happy with. We have found that word of mouth is the best advertising we could ever find, we really appreciate you telling all your friends, family and neighbors about your great experience.
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2596 East Fry Blvd

Sierra Vista, AZ

85635

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Showing 5,114 reviews

March 03, 2024

Why does toyota send me coupons for service I can't use on oil changes that limit to 5 quarts. Why can't service return hub locks. Everytime I come to sservice have to check lug nuts, stem valve covers a More

by AUBUCHONZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Beyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Herrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Sierra Toyota responded

Thank you for bringing these concerns to our attention. We apologize for any inconvenience you've experienced with our service coupons and the return of lug nut locks. Your feedback is valuable to us, and we'll make sure to address these issues with our service team to improve our processes. Please feel free to reach out directly if you have any further questions or concerns.

March 03, 2024

Carlos was friendly and outstanding customer service he deserves a 50% raise for his service More

by rolgeneral
Recommend Dealer
Yes
Employees Worked With
Carlos Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Herrera
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Apr 09, 2024 -

Sierra Toyota responded

Thank you for your feedback! We're thrilled to hear that Carlos provided you with outstanding customer service. Your kind words mean a lot to us. We'll make sure to pass along your appreciation. If you need anything else, feel free to reach out.

March 02, 2024

Professional. Courteous Nice waiting room. Prompt service. Very little waiting. Here is five more words More

by sinemetuo
Recommend Dealer
Yes
Employees Worked With
Melanie Tucker
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Apr 09, 2024 -

Sierra Toyota responded

Thank you for your feedback! We appreciate it.

March 02, 2024

Very friendly and informative! I would highly recommend them to anyone needing their vehicle repaired. More

by NESWOLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Sierra Toyota responded

Thank you for your recommendation! We appreciate your feedback.

March 01, 2024

Very customer friendly and professional from start to finish. A pleasure to do business with Jeff and the Toyota team. More

by Jstar
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julie Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Sierra Toyota responded

Jeff Bennett and our team aim to make every interaction a pleasure and ensure a seamless process from start to finish. We appreciate you doing business with us and your review means a lot to us. Happy Driving!

March 01, 2024

Awesome team work. Very professional. Got a great deal on an awesome vehicle. Highly recommended. More

by pinsonjp
Recommend Dealer
Yes
Employees Worked With
Marvin Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin Morris
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Apr 09, 2024 -

Sierra Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team and found a great deal on your vehicle. Your recommendation means a lot to us.

March 01, 2024

The people there were very helpful. Thank you. I don't think you guys control this but Fox News in the waiting area is a turn-off. More

by stackostone
Recommend Dealer
Yes
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Apr 09, 2024 -

Sierra Toyota responded

Thank you for your feedback! We're glad to hear that our team was helpful. We'll take your suggestion about the TV into consideration. Let us know if there's anything else we can do for you.

February 29, 2024

Prompt, reliable and trustworthy service. Very friendly and knowledgeable staff. Upfront and honest information regarding repair and maintenance service costs. More

by cindysawinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Fornof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Sierra Toyota responded

Thank you for your feedback! We're pleased to hear that you found our service prompt, reliable, and trustworthy. We strive to provide friendly and knowledgeable service while being transparent about repair and maintenance costs.

February 29, 2024

It was v e r y g o o o o o o o d More

by kameronchristie10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruth Whitehouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Sierra Toyota responded

Thank you! We're glad you had a great experience!

February 29, 2024

Service department reliable as always. Never had an issue that couldn't be solved by judicious use of technical knowledge and great customer service. More

by Nick
Recommend Dealer
Yes
Employees Worked With
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Sierra Toyota responded

We're glad to hear that our service department has been reliable and that you've always received excellent technical knowledge and customer service. Your satisfaction is important to us, and we appreciate your loyalty.

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