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Sierra Toyota

Sierra Vista, AZ

4.8
5,114 Reviews
Sierra Toyota takes pride in it's award winning Sales and Service staff. We have won the coveted Toyota Presidents Award 5 years in a row and 6 years as Dealer Rater #1 Toyota Dealer in Arizona. We continue to strive for even better customer service. We promise you will enjoy dealing with us. You will appreciate the low pressure and very knowledgeable staff while getting a deal that you will always be happy with. We have found that word of mouth is the best advertising we could ever find, we really appreciate you telling all your friends, family and neighbors about your great experience.
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2596 East Fry Blvd

Sierra Vista, AZ

85635

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Showing 5,114 reviews

March 20, 2024

Had a question about my Highlander remote (Why isn't it working correctly, or communicating with my car?) and Jared Pangus was exceptional in helping me discover/resolve the issue. Daniel, in Parts, was al More

by gethappystaff
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pangus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Sierra Toyota responded

Thank you for reaching out about your Highlander remote. We're happy to hear that Jared and Daniel provided exceptional assistance in resolving the issue for you. At Sierra Toyota, we're committed to delivering excellent service and support to our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

March 19, 2024

Ordered a new vehicle a few months ago and Lynn Burns made sure that we got the exact vehicle we wanted in as quick a time as possible. Lynn Burns is the BEST More

by barbarastilchen
Recommend Dealer
Yes
Employees Worked With
Mayra Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mayra Lopez
Apr 10, 2024 -

Sierra Toyota responded

We're thrilled that you had such a positive experience with Lynn, and we'll be sure to pass along your kind words. Thank you for allowing us to assist you with your car purchased. We look forward to serving you in the future!

March 19, 2024

We had a great experience at Sierra Toyota. Mayra Lopez is the best. Great customer service! More

by Barbzorro57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Sierra Toyota responded

It's wonderful to hear that you had a great experience at Sierra Toyota and that Mayra Lopez provided you with excellent customer service! We're proud to have team members like Mayra who go above and beyond to ensure our customers are happy and satisfied.

March 18, 2024

Great service and excellent follow up on the special order of the new sequoia. I will highly recommend using this Dealership. More

by oenriquez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mayra Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Sierra Toyota responded

Glad you had a great experience with us and the special order for your new Sequoia! We appreciate the recommendation and are here for any future needs or questions you may have. Happy driving!

March 17, 2024

No pressure and they were very respectful; I also like how they explained things with patience. More

by james_scoop
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marvin Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ry'n Nabeeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruth Whitehouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomas Romo
Apr 09, 2024 -

Sierra Toyota responded

Thank you for sharing your experience! We're delighted to hear that you felt no pressure and that our team treated you with respect. We strive to ensure that our customers feel comfortable and informed throughout the process. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!

March 16, 2024

Very satisfied. I would recommend them to my family and friends. Great people to work with More

by arayazyess
Recommend Dealer
Yes
Employees Worked With
Steven Vanatta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Sierra Toyota responded

Thank you for your positive feedback! We're thrilled to hear that you were very satisfied with your experience at our dealership. It means a lot to us that you would recommend us to your family and friends. If they need anything in the future, we'd be happy to assist them.

March 16, 2024

Without the help of our amazing salesman, Lynn Burns, we would still be waiting for our car that we ordered. Months ago we put down $500 to order the exact vehicle that we wanted. The salesman (Jeff Benn More

by Kenny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Bennett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Sierra Toyota responded

We're sorry to hear about your frustrating experience with our salesperson, but we're glad Lynn Burns was able to step in and assist you effectively. It sounds like he went above and beyond to find the exact vehicle you wanted and get things moving quickly. It's disappointing when expectations aren't met, especially after a long wait and lack of communication. Your feedback is valuable, and we'll make sure to address this internally. If there's anything else we can do to make your experience better please let us know. We're here to help and ensure you have a positive experience moving forward. Congratulations and Happy driving!

March 12, 2024

I was very happy with my experience at Sierra. Jeff was affable and made the process painless. Julie was very nice as well. I absolutely love the car and after spending an entire day in Phoenix I More

by ranabet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Sierra Toyota responded

It's great to hear that you had a positive experience at Sierra Toyota! Jeff and Julie sound like they provided excellent customer service and made the car buying process smooth and enjoyable for you. It's always wonderful when you find the perfect car that meets your needs and preferences. Thank you for allowing us to assist you with your car needs! Happy Driving!

March 10, 2024

Myra and Lynn are absolutely amazing. Sierra toyota cares about their customers- it not a car dealership, it's a family. A few weeks ago I reached back out to Myra letting her know we nee More

by vigil_kascia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomas Romo
Apr 10, 2024 -

Sierra Toyota responded

We're glad that you had a great experience with Myra and Lynn at Sierra Toyota was not just about buying a car but also about building relationships and feeling like part of a family. It's always heartwarming to hear about such positive interactions. I'm glad they were able to understand your needs and provide you with excellent service. Being part of a community where you feel valued and cared for makes all the difference. Here's to many more happy miles with your Yukon and continued great experiences at Sierra Toyota! Congratulations Kascia and to the family!

March 09, 2024

Ruth was absolutely amazing. She helped us through the process of selecting and all of the paperwork. Very professional and very friendly and made us feel right at home. I wo More

by bach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruth Whitehouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Sierra Toyota responded

Thank you for your feedback! We're happy to hear that Ruth provided you with an amazing experience. It's wonderful to know that she was able to assist you with selecting your vehicle and navigating the paperwork process smoothly. We'll be sure to pass along your kind words to Ruth. If you ever need anything in the future, don't hesitate to reach out.

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