Sierra Subaru of Monrovia

After 2 weeks and 4 phone calls I finally got a service appointment. I called the claim department in New Jersey about the radio and media system and I guess they didn't tell your service department about appointment. I called the claim department in New Jersey about the radio and media system and I guess they didn't tell your service department about getting a replacement..guess that falls on the New Jersey claims department. More

The service exceeded expectations. There were no delays with my appointment time, I was immediately greeted and helped by a customer service person, Catherine Camacho, who was excepti There were no delays with my appointment time, I was immediately greeted and helped by a customer service person, Catherine Camacho, who was exceptionally good at what she does. She understood the service issue I had come in for, she arranged for Lyft rides to and from the dealership, and when I came back, she greeted me outside before I even got inside to the service desk. That has never happened before. The experience was very positive and has caused me to be more open about using the dealership for future service. I have always been reluctant as previous experiences usually resulted in long wait times even for something simple like an oil change. This time I was in and out quickly and even got a ride home and was able to get a couple of things done. More

Just got a new Forester Wilderness 2023 from this dealership. Nice environment and atmosphere, I met Rick Cordon, the Sales Consultant was friendly and informative. I was able to test drive some cars dealership. Nice environment and atmosphere, I met Rick Cordon, the Sales Consultant was friendly and informative. I was able to test drive some cars with him, but I did not purchase the car right away, instead I went to other dealerships to check things out. After careful consideration, I went back to this dealership the next day, Rick worked patiently with me, so I ended up purchasing my very 1st new Subaru car here! I am very pleased and satisfy with all the services at this dealership! Highly recommend! More

Catherine Camacho was a pleasure to work with on my recent service. I had questions that she was able to answer with detail and expert experience. recent service. I had questions that she was able to answer with detail and expert experience. More

Rafael, Catherine, and all of the staff I've encountered at Sierra Subaru have provided excellent customer service. at Sierra Subaru have provided excellent customer service. More

I have purchased a number of vehicles over the years from Southern California dealers and this was by far the best purchase experience I have had. Southern California dealers and this was by far the best purchase experience I have had. More

Michael was knowledgeable and easy to work with. No pressure just friendly and very professional. Everyone else were great as well. No pressure just friendly and very professional. Everyone else were great as well. More

I had a great experience at Sierra Subaru of Monrovia. Everyone was friendly and not pushy and any questions I had were fully answered. I didn't feel pressured. Everyone was friendly and not pushy and any questions I had were fully answered. I didn't feel pressured. More

Catherine Camacho was really helpful,professional and courteous. Will go back to get my radio updated. courteous. Will go back to get my radio updated. More

Rick was helpful and friendly. He answered my questions and made sure the process was as quick and painless as possible. He answered my questions and made sure the process was as quick and painless as possible. More