Tanya Ly

Great Sales Experience Ruined by Worst Finance Manager – Avoid Tanya Ly On 4/16/2026, we visited Sierra Subaru of Monrovia to purchase a used Subaru Forester. To be fair, the sales team and overall proce Avoid Tanya Ly On 4/16/2026, we visited Sierra Subaru of Monrovia to purchase a used Subaru Forester. To be fair, the sales team and overall process up until the finance stage were smooth, helpful, and professional. Everything was going well—until we got to the finance department with Tanya Ly. That’s where the entire experience completely fell apart. Tanya Ly rushed us aggressively through signing legal documents and made it clear she had no patience for customers who actually want to review what they are signing. These are binding financial contracts, yet she did not allow proper time to read or understand anything. Whenever we tried to ask questions or slow things down, she became visibly irritated, dismissive, and disrespectful. Instead of helping, she pressured us to just sign and move on. When we raised concerns, her behavior escalated—she raised her voice and treated us like an inconvenience. This is completely unacceptable, especially for someone in a finance role where professionalism and clarity are critical. To make matters worse, she was texting on her personal phone while we were sitting there reviewing documents. That alone shows a complete lack of respect and professionalism during an important financial transaction. It’s extremely concerning that the dealership puts full responsibility on the customer once documents are signed, yet allows a finance manager to rush, pressure, and dismiss customers during the most critical part of the process. The sales team did a great job, but unfortunately, the final step with Tanya Ly completely ruined the experience. Be very careful. Do not let yourself be rushed, and be prepared to walk away if you are treated this way. More

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My husband and I had a great experience when we went to look for my Subaru Forester, Jose Cruz, the sales person, was very nice with us, make us feel very comfortable during the time we were there, I will look for my Subaru Forester, Jose Cruz, the sales person, was very nice with us, make us feel very comfortable during the time we were there, I will recommend him. More

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Extremely respectful location . Was greeted with open arms and straight to the point . There was an older gentlemen at the door that directed us to Ivan hurtados station. Extremely Was greeted with open arms and straight to the point . There was an older gentlemen at the door that directed us to Ivan hurtados station. Extremely respectful of our time and got straight to showing us models that we were interested. Gave some feedback and came back with exactly what we were looking for. Got the deal sorted out in less than 1-2 hrs and we were out of the door with a new car ! Extremely professional and considerate . Offered us snacks and coffee during the down time of processing the transaction. Overall made my first time visiting a dealership probably one of my best ! More

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They were very helpful and very detailed in the sales process. Very transparent and listened to my needs. process. Very transparent and listened to my needs. More

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I spoke with several members of the staff at Sierra Subaru and they were all welcoming, courteous, and efficient. Robert Gauntt aka Junior was my salesperson who helped me get my Forester. He has remai Subaru and they were all welcoming, courteous, and efficient. Robert Gauntt aka Junior was my salesperson who helped me get my Forester. He has remained helpful even after and his kindness is much appreciated! More

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Jordan Bejjani made my trip to lease a new car very smooth and easy. I appreciated his knowledge of the vehicles and the Subaru leasing process. I would recommend Jordan Bejjani to others looking to pi smooth and easy. I appreciated his knowledge of the vehicles and the Subaru leasing process. I would recommend Jordan Bejjani to others looking to pick up a Subaru vehicle. More

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I was pleasantly impressed by Robert Gauntt’s approach when he saw me looking at vehicles in the lot of Sierra Subaru of Monrovia. He was friendly, casually polite, and asked what I was hoping to do that when he saw me looking at vehicles in the lot of Sierra Subaru of Monrovia. He was friendly, casually polite, and asked what I was hoping to do that Sunday. He listened. He did not try to talk me into what he thought would be good for me. I felt respected. I left the vehicle I drove in, and drove out in the car that I wanted! More

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Monrovia Subaru dealership is my go to dealership. Everything from a genuine welcome, through the signing is a smooth process. I wouldn’t go anywhere else. Everything from a genuine welcome, through the signing is a smooth process. I wouldn’t go anywhere else. More

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We were very pleased with the way Robert Gauntt took care of us.Took his time with us In meeting our needs in what we were looking for. Very professional as well as caring. Everyone we dealt with at the de of us.Took his time with us In meeting our needs in what we were looking for. Very professional as well as caring. Everyone we dealt with at the dealership was great…Thank you to all that took care of us…We look forward to enjoying our new Subaru. More

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Jeffrey Stevens and everyone at Sierra Subaru are extremely helpful, knowledgeable and exemplary customer service. extremely helpful, knowledgeable and exemplary customer service. More

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