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Sierra Honda - Service Center

Monrovia, CA

4.8
917 Reviews

917 Reviews of Sierra Honda - Service Center

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November 14, 2022

I had severe brake problems. Sierra and their service representative Billy Tam were great. They got the brakes fixed within 2 days as promised. The car runs great. I would hi More

by daffodilsntulips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Nov 15, 2022 -

Sierra Honda responded

That's fantastic! Thank you so much for the positive feedback on Billy. We're glad your brakes got repaired in the time promised so that you could return safely to the road. We sincerely appreciate your business and hope you will give us a call when Billy and the Sierra Honda team may assist you again.

November 11, 2022

I think I've been assisted by everyone there but I've work with Tina Ming the most. I greatly appreciate her expertise and friendliness. Thanks for everything Tina! More

by Sirene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Ming
Nov 15, 2022 -

Sierra Honda responded

Thanks so much, Sirene! We're so happy our whole service team has been consistently accommodating for you but we're especially delighted that Tina has your complete confidence. Tina will certainly appreciate your kind words. We hope to always make your service visits reliable and pleasant. Thanks for choosing Sierra Honda!

November 11, 2022

Great kind service! Customer service was very friendly and easy to work with. Definitely would recommend to anyone who needs help to do car maintenance service. More

by Wu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Ming
Nov 15, 2022 -

Sierra Honda responded

Wu, thank you for stopping by to share this 5-star review of Sierra Honda! We are very grateful for your business and your feedback that let's us know we're doing things right. If we may ever be of assistance to you, please don't hesitate to give us a call. It will be our pleasure to serve you again!

November 09, 2022

Went to Sierra Honda for some routine maintenance and felt they wete very welcoming. My service agent, Billy Tam, took time to explain the recommended services without pressure and even got me a lyft rid More

by Gregxperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Nov 10, 2022 -

Sierra Honda responded

Thank you so much for sharing positive feedback on Billy at Sierra Honda! We think it's important that our guests are empowered to make informed decisions for the care of their vehicles, so we're happy Billy answered all of your questions and put you at ease. We hope you'll come back to see us some day, so please give us a call whenever we may be of service. Take care!

November 09, 2022

Since the purchase of my car, I’ve been taking it to Honda to get serviced. Prices seem to have gone up a lot lately like everything else…apparently I needed more than just an oil change done. Billy Tam More

by Honda HRV Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Nov 10, 2022 -

Sierra Honda responded

Hey, thanks so much for your positive review! We sincerely appreciate your continued business and your feedback. It is absolutely our pleasure to keep your Honda in its best condition, especially when we can find discounts to make your visit as convenient as possible. We're pleased Billy listened to your concerns and provided his best assistance to you. We certainly look forward to making your next visit an outstanding one!

November 09, 2022

Appoints are easy to make. Service personal are always courteous and efficient. Kevin Eng has consistently provided excellent service to me which is why I prefer him as my ser More

by much2preshus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Sierra Honda responded

That's fantastic news! Thank you for the 5-star review of Kevin. We're happy to provide convenient scheduling and pleasant, professional service for you and your vehicles. Kevin will definitely appreciate having earned your continued trust. Thank you so much for choosing Sierra Honda!

October 27, 2022

Service personnel very helpful. Service personnel efficient, knowledgeable & friendly. The follow-through was excellent as well. More

by Patty Ryan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Sierra Honda responded

Hi, Patty! How nice to see a 5-star review from you! We're glad Kevin gave you such outstanding service to make this a pleasant visit. We hope you'll come back and see us the next time your vehicle needs a check-up so please don't hesitate to call us whenever you have any automotive needs. Until then, drive safe and take care.

October 26, 2022

Kevin answered my service questions, and explained my options. The work was done in the time frame promised, and I am pleased with the service I received.. More

by aw910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Sierra Honda responded

That's great news! Thank you so much for your 5-star review of Kevin and your service appointment. We are pleased to know Kevin made sure you and your vehicle were well taken care of in a timely manner. We appreciate your business and hope you'll come back to see us again some day. Thank you for choosing Sierra Honda!

October 25, 2022

I’m happy with the work they do they don’t do anything till they talk to you gotten the OK it’s clean and friendly. The work is done great this is the second car button there so I’m very happy. I’m happy More

by Rosejo85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Sierra Honda responded

Thank you for your kind review of Kevin at Sierra Honda! We sincerely appreciate your continued business and we're delighted with how happy you have been with Kevin as your service advisor. Your safety and satisfaction are our top priorities. Please let us know if there is ever anything the team may help you with. It is our pleasure to assist you and we look forward to your next visit!

October 25, 2022

Tina Ming, Service Adviser, provided excellent service. I arrived during the lunch hour and did not have an appointment. She estimated about how long it would take and when my car would be ready. I was More

by JGDOUBLEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Ming
Oct 26, 2022 -

Sierra Honda responded

We love your review, JGDOUBLEL! Thanks for letting us know how wonderful and helpful Tina was on your recent service visit. We're glad you got to ride your bike while your vehicle was being serviced and that everything was finished by the time you returned to the dealership. We look forward to making your next visit just as great!

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