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Sierra Honda - Service Center

Monrovia, CA

4.8
917 Reviews

917 Reviews of Sierra Honda - Service Center

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November 28, 2022

Kevin and his manager John really worked with me and helped me work toward getting my car back on the road during a difficult financial time. I felt the heart and the honesty behind the service. So appr More

by Lacey Noennich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Howard
Nov 30, 2022 -

Sierra Honda responded

Thanks so much, Lacey! We sincerely appreciate your business and your positive feedback on Kevin and John. Your safety and satisfaction are our top priorities, so we're happy to hear you were provided with personal attention to fit your needs and hopefully alleviate some of your stress. Thanks so much for choosing Sierra Honda!

November 27, 2022

Billy helped me out a lot with my car service when we had a couple of hiccups. I am very thankful for that and will definitely come back. Thank you! Excellent service! More

by maceda.charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Nov 30, 2022 -

Sierra Honda responded

Thanks for stopping by to share positive feedback on Billy! We're thankful for your business and we're glad Billy handled your vehicle's service visit with great care and efficiency. We look forward to making your next service appointment just as superb. Thank you for choosing Sierra Honda!

November 23, 2022

From beginning to end of the visit, there is nothing bad to say. I was helped with care and efficiency. Yessi was very kind and helpful to answer any questions I had and gave no hesitation to give her best More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Nov 30, 2022 -

Sierra Honda responded

Rose, thank you for stopping by to let us know how pleased you were with Yessi as your service advisor! She is certainly an asset to the Sierra Honda team, and we're delighted you experienced a supportive, convenient service visit with her guidance. Until next time, drive safe and take care!

November 22, 2022

My service Rep. Adam Lopez, did a great job, explained what was needed for my 20K mile service, He kept me informed of the progress and notified me as soon as it was More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Sierra Honda responded

Thanks so much, Jim! We truly appreciate your business and your positive feedback on Adam. We're glad Adam took excellent care of you and got your vehicle safely back on the road in a timely manner. Looking forward to making your next appointment just as superb.

Nov 30, 2022 -

jim responded

Thanks

November 22, 2022

Able to schedule an appointment as soon as possible. Easy checking in and out. Explained what needed to be done. Overall great service! More

by tiffanyh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Tam, Tina Ming
Nov 30, 2022 -

Sierra Honda responded

Thanks a lot for the positive feedback, Tiffany! It's super important to us that our guests find our services valuable and convenient, so we're delighted our team handled your appointment with efficiency and great care. Please don't hesitate to call if the Sierra Honda service team may assist you in any other way. It is our pleasure!

November 18, 2022

Service work performed on my car. Excellent customer serviceon this visit. Service advisor very helpgul. More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
Nov 18, 2022 -

Sierra Honda responded

Hello, Gina! Thanks so much for your 5-star review of Yessi! We're pleased Yessi provided you with an accommodating and efficient service visit. We're looking forward to making your next appointment just as outstanding. Thank you for choosing Sierra Honda!

November 18, 2022

Kevin Eng is a very professional person, treats me with courtesy and respect. I'll only deal with him when I come to the dealership. Tina was also nice but I prefer to deal with Kevin. More

by Capricorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Ming
Nov 30, 2022 -

Sierra Honda responded

Thanks so much, Capricorn! We are delighted to read your 5-star review of Kevin and your service visit at Sierra Honda. Thanks for letting us know how pleased you have been with Kevin's service style. We'll be sure to provide you with nothing less the next time we see you!

November 16, 2022

I am very pleased with the customer service provided by Sierra Honda. The professionalism started from the moment I arrived. I particularly want to thank Kevin for explaining in detail the overall servi More

by cbsdamom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Sierra Honda responded

We sincerely appreciate your business and your wonderful review of Kevin. Thank you for sharing with us how helpful Kevin was to you in explaining your options. We are sure he would be humbled by your kind words. We hope to make your next service visit just as reliable!

November 16, 2022

Great customer service from Billy. He was very nice and helpful with all my questions. More

by silverben91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam from Services
Nov 17, 2022 -

Sierra Honda responded

Thank you for your 5-star review of Billy and your service visit with Sierra Honda! It is very important to us that our guests and their vehicles are provided with a personalized experience that addresses every concern and query. We're so happy Billy delivered such an experience for you and we hope you will come back and see us again for more of the same. Thank you so much for choosing Sierra Honda!

November 15, 2022

Good customer service; took her time explain everything. Excellent. Yessi helped me. She’s awesome and very cheerful. Makes you feel comfortable about your car being serviced! More

by wendyc14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Nov 15, 2022 -

Sierra Honda responded

It's very important to us that our guests and their vehicles are welcomed and treated to a thorough and accommodating service visit, so we're pleased that is exactly what Yessi did for you. We appreciate your kind feedback! Thank you for choosing Sierra Honda!

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