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Sierra Honda - Service Center

Monrovia, CA

4.8
917 Reviews
Call Service Center (626) 879-2934

917 Reviews of Sierra Honda - Service Center

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August 21, 2023

I have been a customer of Sierra Honda for years. They have always been excellent in service and quality whether buying, selling or getting my car serviced. My service advisor, Billy Tam, always go More

by tina.blair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
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Aug 22, 2023 -

Sierra Honda responded

Hi, Tina! Thank you for your 5-star review and continued business. Your satisfaction is our top priority, so we're super happy you've been very satisfied with every helpful interaction Billy and the team have provided for you. We hope to serve you for years to come!

July 28, 2023

Will never pick up yoir phone call for service. So leaves you going online to schedule it. So i scheduled for friday, like i did last time for a recall service. Show up and waited. And finally was More

by screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didnt catch her name but a hispanic lady.
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Aug 03, 2023 -

Sierra Honda responded

Thank you for speaking with me about your concerns. I appreciate the feedback, and recognize where our team certainly made some missteps in your experience. We look forward to rescheduling your recall visit when you become available, per our discussion. Thank you for allowing us to make this right. With service in mind, John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager Sierra Honda

July 27, 2023

Kevin Eng was incredibly helpful with fixing my air conditioning system. The service was outstanding More

by calvinsun202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Sierra Honda responded

Thanks so much, Calvin! We sincerely appreciate your business, and we're happy Kevin took excellent care of you and of your vehicle. We certainly look forward to making your next appointment just as superb.

July 27, 2023

Kevin Eng is the best at Sierra Honda. He is very efficient, listens to my concerns and promptly lets me know the status of my car. I highly recommend Kevin. More

by tugoofy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Sierra Honda responded

Thank you for your thoughtful feedback on this service visit! We're glad Kevin continues to be a supportive and reliable resource for your automotive needs. We look forward to ensuring the same circumstances at your next appointment!

July 17, 2023

They are very quick, helpful and very thorough . Recommend everyone to go ! Best service manager More

by Howard Nathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard and Yessi
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Jul 17, 2023 -

Sierra Honda responded

Thank you for your kind review, Howard! We're delighted our team provided you with the support and dynamic atmosphere to make this a positive experience. We look forward to working with you again some day!

July 13, 2023

Always great friendly 5 star service. Very efficient when I’m in a hurry also More

by volcomdude08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Ming
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Jul 13, 2023 -

Sierra Honda responded

Hi, Volcomdude! Thank you for letting us know our service team continues to exceed your expectations. It's our pleasure to make your visits valuable and convenient. We hope you'll continue to choose Sierra Honda for your automotive needs for years to come!

July 13, 2023

Yessi Perez provided the best service due to my car issue and my car has been fixed perfectly. Thank you! More

by coolkielee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
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Jul 13, 2023 -

Sierra Honda responded

Kie, thanks for stopping by to share your thoughtful feedback on Yessi! Your satisfaction means the world to us, so we're pleased Yessi did everything she could to make sure you and your vehicle were well taken care of. Best wishes for amazing travels this summer, from everyone at Sierra Honda!

July 01, 2023

Kevin and everyone else at Sierra Honda Monrovia were so nice and professional. The dealership was clean inside and out plus they made the whole process easy. More

by fjvilla12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Sierra Honda responded

Thanks for taking a moment to give credit to Kevin for providing you with awesome service! We're pleased his diligence made your visit so pleasant and convenient. We look forward to doing the same at your next appointment!

June 30, 2023

Really great service from Billy Tam. Was very transparent and explained everything that was going on with my vehicle. Provided assurance and support throughout the process. Really apprec More

by jeffaddenbrooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Report | Print
Jul 05, 2023 -

Sierra Honda responded

Thank you for your 5-star review of Billy in our service department! We're pleased to know how happy you were with his attentive communication and the accommodations we provide for our guests. We hope to make your next visit just as outstanding!

June 30, 2023

Great service. Very efficient. Very knowledgeable. Honda Tech Billy Tam was very helpful and patient explaining the procedures to me. Billy was very customer or More

by ptaglioretti
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Report | Print
Jul 05, 2023 -

Sierra Honda responded

That's wonderful! Thanks for letting us know how pleased you were with Billy's assistance at this visit. He's a fantastic person to work with and we're so glad you agree. Please don't hesitate to call when Billy and the Sierra Honda team may help you with anything!

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