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Sierra Honda - Service Center

Monrovia, CA

4.8
917 Reviews

917 Reviews of Sierra Honda - Service Center

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October 12, 2023

Service done by Billy Tam was excellent. He was very knowledgeable snd truly honest about everything. He offered suggestions how to keep the car I'm excellent service and condition. Been wi More

by carmenvflores5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam,
Oct 13, 2023 -

Sierra Honda responded

Thank you for your terrific review, Carmen! We truly appreciate your continued business, and we're glad Billy has always taken such great care of you and your Honda. Thank you for making Sierra Honda your #1 choice for service!

October 11, 2023

Yessi Perez was amazing. Great service and communication. She was more than friendly and very helpful. More

by lwperalta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
Oct 11, 2023 -

Sierra Honda responded

Thanks for the kind review of Yessi! Yessi is the consummate advocate for our guests, and we're pleased she took exceptional care of you and your vehicle. Thank you for choosing Sierra Honda for your automotive needs!

October 07, 2023

Very welcoming place. Professional and friendly . Understood everything that was said about my car. Plus it’s close by and convenient More

by awesome2126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
Oct 09, 2023 -

Sierra Honda responded

Thank you for your kind review! We truly appreciate your business, and we're glad our team took great care of you and your vehicle at this visit. Thank you for making Sierra Honda your #1 choice for service!

October 01, 2023

Excellent service and done in a timely manner. I’m very satisfied with Honda and will be returning. More

by Sebas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Sierra Honda responded

Thank you for telling us why you liked this service visit, Sebas! Your satisfaction means the world to us, and we're pleased you enjoyed the accommodations offered by our service team. We hope you'll continue to make Sierra Honda your first choice for service!

September 25, 2023

Billy Tam is a very professional great guy. he deserves a raised answered all of my concerns. More

by bubba825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BILLY TAM
Sep 26, 2023 -

Sierra Honda responded

We're so happy to hear that, Bubba! Thank you for letting us know how pleased you were with Billy's thorough service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again!

September 11, 2023

Service department is excellent! Which is why I came back to purchase my new car at this dealership. Service agent Billy Tam, who helped me in the past with my 2016 Honda, also help More

by Shannon L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Sep 13, 2023 -

Sierra Honda responded

Thank you for your kind review, Shannon! We truly appreciate your continued business, and we're glad Billy has always taken such great care of you and your vehicles. Thank you for making Sierra Honda your #1 choice for service!

September 08, 2023

Kevin Eng told me the cost of replacing my shattered fog light up front so I wasn't surprised at the cost. He explained everything fully and is a great service technician to work with. I would highly recomm More

by tugoofy
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Sierra Honda responded

Excellent! Thanks for letting us know how pleased you were with Kevin's assistance. Your satisfaction is our top priority, so we're happy the value of his support and communication exceeded your expectations. Safe travels until we see you at your next visit!

September 02, 2023

Billy tam my services advisor was very professional and kind very knowledgeable and made me feel comfortable being my car for a service !!! More

by Wiseguyz213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Sep 06, 2023 -

Sierra Honda responded

Thank you for your positive feedback on Billy! Nothing means more to us than your satisfaction, so we're happy he did everything he could to ensure an exceptional service visit for your Honda. Please come see us again some day!

August 31, 2023

I always get great service at Honda sierra Monrovia. I’ve been going there for years. This time, I was helped by Darrell. Excellent customer service! He answered all my questions. Very friendly. He even More

by lorevar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell. I believe he is new to the team , Tina Ming
Aug 31, 2023 -

Sierra Honda responded

We're so glad you reached out to us! Thank you for letting us know how happy you were with the exceptional service provided to you by Darrell. We thank you for always trusting us with your automotive needs and look forward to seeing you again!

August 23, 2023

Kevin Eng was very helpful and had great communication and kindness during my visit. I really appreciated his help with everything. More

by vqn4ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Sierra Honda responded

Thanks for the fantastic feedback on Kevin! We're glad he handled your visit with great care and responsive communication. We look forward to ensuring the same circumstances at your next appointment!

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