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Sierra Honda - Service Center

Monrovia, CA

4.9
409 Reviews

409 Reviews of Sierra Honda - Service Center

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December 02, 2022

Sierra Honda did excellent to service my vehicle. Billy Tam helped to service my first service job. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Dec 02, 2022 -

Sierra Honda responded

Thanks so much for the positive feedback on your service visit with Billy! We're pleased to know how satisfied you were with the excellent care Billy provided during your vehicle's appointment. We hope to make your next encounter just as reliable. See you then!

November 29, 2022

I have been a client of Sierra Honda for many years - 3 cars! Everyone I have come into contact with have always been honest and courteous, most importantly, Kevin Eng who is my service consultant. I’m su More

by millner.dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Sierra Honda responded

That's fantastic news! Thanks so much for sharing this 5-star review all about Kevin. Kevin is a super service advisor and we're lucky to have him on the Sierra Honda Team. We are sure he'll appreciate your kind words. We're looking forward to making your next visit just as outstanding!

November 28, 2022

Kevin and his manager John really worked with me and helped me work toward getting my car back on the road during a difficult financial time. I felt the heart and the honesty behind the service. So appr More

by Lacey Noennich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Howard
Nov 30, 2022 -

Sierra Honda responded

Thanks so much, Lacey! We sincerely appreciate your business and your positive feedback on Kevin and John. Your safety and satisfaction are our top priorities, so we're happy to hear you were provided with personal attention to fit your needs and hopefully alleviate some of your stress. Thanks so much for choosing Sierra Honda!

November 27, 2022

Billy helped me out a lot with my car service when we had a couple of hiccups. I am very thankful for that and will definitely come back. Thank you! Excellent service! More

by maceda.charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Nov 30, 2022 -

Sierra Honda responded

Thanks for stopping by to share positive feedback on Billy! We're thankful for your business and we're glad Billy handled your vehicle's service visit with great care and efficiency. We look forward to making your next service appointment just as superb. Thank you for choosing Sierra Honda!

November 23, 2022

From beginning to end of the visit, there is nothing bad to say. I was helped with care and efficiency. Yessi was very kind and helpful to answer any questions I had and gave no hesitation to give her best More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Nov 30, 2022 -

Sierra Honda responded

Rose, thank you for stopping by to let us know how pleased you were with Yessi as your service advisor! She is certainly an asset to the Sierra Honda team, and we're delighted you experienced a supportive, convenient service visit with her guidance. Until next time, drive safe and take care!

November 22, 2022

Able to schedule an appointment as soon as possible. Easy checking in and out. Explained what needed to be done. Overall great service! More

by tiffanyh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Tam, Tina Ming
Nov 30, 2022 -

Sierra Honda responded

Thanks a lot for the positive feedback, Tiffany! It's super important to us that our guests find our services valuable and convenient, so we're delighted our team handled your appointment with efficiency and great care. Please don't hesitate to call if the Sierra Honda service team may assist you in any other way. It is our pleasure!

November 22, 2022

My service Rep. Adam Lopez, did a great job, explained what was needed for my 20K mile service, He kept me informed of the progress and notified me as soon as it was More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Sierra Honda responded

Thanks so much, Jim! We truly appreciate your business and your positive feedback on Adam. We're glad Adam took excellent care of you and got your vehicle safely back on the road in a timely manner. Looking forward to making your next appointment just as superb.

Nov 30, 2022 -

jim responded

Thanks

November 18, 2022

Service work performed on my car. Excellent customer serviceon this visit. Service advisor very helpgul. More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
Nov 18, 2022 -

Sierra Honda responded

Hello, Gina! Thanks so much for your 5-star review of Yessi! We're pleased Yessi provided you with an accommodating and efficient service visit. We're looking forward to making your next appointment just as outstanding. Thank you for choosing Sierra Honda!

November 18, 2022

Kevin Eng is a very professional person, treats me with courtesy and respect. I'll only deal with him when I come to the dealership. Tina was also nice but I prefer to deal with Kevin. More

by Capricorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Ming
Nov 30, 2022 -

Sierra Honda responded

Thanks so much, Capricorn! We are delighted to read your 5-star review of Kevin and your service visit at Sierra Honda. Thanks for letting us know how pleased you have been with Kevin's service style. We'll be sure to provide you with nothing less the next time we see you!

November 16, 2022

I am very pleased with the customer service provided by Sierra Honda. The professionalism started from the moment I arrived. I particularly want to thank Kevin for explaining in detail the overall servi More

by cbsdamom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Sierra Honda responded

We sincerely appreciate your business and your wonderful review of Kevin. Thank you for sharing with us how helpful Kevin was to you in explaining your options. We are sure he would be humbled by your kind words. We hope to make your next service visit just as reliable!

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