Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sierra Honda - Service Center

Monrovia, CA

4.9
417 Reviews
Call Service Center (626) 879-2934

417 Reviews of Sierra Honda - Service Center

Sort by
February 23, 2023

I would give 4. 5 stars if I could. I brought my car in for service and received a rental vehicle free of charge with the exception of the gasoline. I would have give More

by shen.jeannie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tam
Report | Print
Helpful
February 14, 2023

Service and scheduling were fantastic! I was able to get an appointment at my earliest convenience and the customer service was awesome s usual! More

by Tymshimazu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Sierra Honda responded

Thank you so much for your continued business and your 5-star review of our service department! We're so happy this visit was convenient as well as friendly. We look forward to making your next appointment just as outstanding!

Helpful
February 14, 2023

Came here for scheduled maintenance service and Billy Tam was extremely helpful in running me through the services my Honda needed. Would come here again, same day service, and they even offered to get me a More

by raptor151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Report | Print
Feb 14, 2023 -

Sierra Honda responded

Thank you for sharing your positive review with us, Raptor! We are truly grateful for your business and your encouraging feedback let's Billy and the service team know to keep up the great work. We will certainly look forward to your next visit and wish you the safest of travels until that day comes.

Helpful
February 14, 2023

Kevin is very helpful and very informative when it comes servicing my accord. I definitely be counting on him helping me in the future. Thank you.. More

by barcarse73
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Sierra Honda responded

That's great! Thank you for giving Kevin your 5-star rating. We're glad he made your Accord's service visit so accommodating and informative. Please let us know when we may be of service to you again some day. We look forward to it!

Helpful
February 12, 2023

Tina is obliging, professional and very helpful. Service was pricey but fortunately I had a coupon that she honored. Thanks to Tina and Sierra Honda. More

by kiatchew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee probably resigned or retired, Tina Ming
Report | Print
Feb 13, 2023 -

Sierra Honda responded

Thanks for your positive review, Kiatchew! It is our pleasure to do anything we can to make your service visits thorough as well as convenient. We're pleased Tina accommodated your discount so you could get the first class service your vehicle deserves. Let us know when the Sierra Honda team can assist you again. We're here for you!

Helpful
February 01, 2023

Billy Tam was my service advisor and he’s amazing! Super friendly and very thorough in explaining the work being done in my car. He always provides answers to any questions or concerns I have and his More

by Lulu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Report | Print
Feb 02, 2023 -

Sierra Honda responded

Hey. Lulu! Thanks for your thoughtful review of Billy. It's really important to us that our service advisors always provide you with accurate and prompt communication so that you can make informed decisions, so we're glad Billy did that and then some. We hope to make our next service appointment just as reliable!

Helpful
January 26, 2023

Kevin Eng was super helpful, talked me through all options, was efficient, got me in and out. Kevin is always my choice! More

by violetolmos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Whipple was also very helpful
Report | Print
Jan 27, 2023 -

Sierra Honda responded

Hi, Violet! Thanks for recognizing Kevin's efforts with the honor of your 5-star review. Kevin is an exceptional service advisor and we're delighted you enjoyed working with him for your Honda's recent visit. Thank you for always choosing Kevin at Sierra Honda!

Helpful
January 22, 2023

Very good service and very nice lady who helped me with my car service thanks More

by javiergil57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Ming
Report | Print
Jan 24, 2023 -

Sierra Honda responded

Thanks so much for sharing your kind thoughts with us! Nothing is more important than your complete satisfaction and we're delighted to know Tina made sure your service visit was well done. We hope to emulate this positive experience at your next appointment!

Helpful
January 19, 2023

Adam in the service department was very helpful and professional. I would not hesitate to return to him for anything else. More

by jwhusband83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Sierra Honda responded

Hey, jwhusband83! We sincerely appreciate your business and your trust in Adam and our service team. It is our pleasure to work with you side by side in keeping your vehicle in its best condition. We hope to emulate this experience at your next appointment and wish you the safest of travels until then!

Helpful
January 11, 2023

Billy Tam provides excellent service for car repair. Would highly recommend.. Ask for him at Sierra Honda.. More

by ronald1865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
Report | Print
Jan 12, 2023 -

Sierra Honda responded

Hi, Ronald! Thanks for sharing your 5-star review of Billy. We think Billy is an exceptional service advisor and we're so happy you agree. Please don't hesitate to let us know when our service team may assist you again. It is always our pleasure!

Helpful
1
...
26
27
28
...
42