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Sierra Honda - Service Center

Monrovia, CA

4.8
737 Reviews
Call Service Center (626) 879-2934

737 Reviews of Sierra Honda - Service Center

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November 20, 2024

Went to check the battery of the vehicle recently purchased. It too loo tong, in my opinion, to see if replacing battery was needed. It took bit longer than I expected to check the battery and in More

by ingridahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Li
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 18, 2024

Overall a good experience with prompt and attentive customer service and solid communication. Price did not match the coupon offer howver More

by jwhusband83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Nov 19, 2024 -

Sierra Honda responded

We're pleased our team's expertise helped you have an overall positive experience at Sierra Honda. Thank you so much for your excellent feedback. Safe travels until we see you next time!

November 17, 2024

Very professional and knowledgeable staff. Walked around car with me and pointed out minor issues that I wasn’t aware of. More

by netarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Report | Print
Nov 19, 2024 -

Sierra Honda responded

We're happy our team's expertise helped you have a very positive experience at Sierra Honda. Thank you so much for your excellent feedback. Safe travels until we see you next time!

November 17, 2024

Yessi is really great at making you feel welcome. From drop-off to pickup, she makes the process a pleasant experience. More

by JDKOLBUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Report | Print
Nov 19, 2024 -

Sierra Honda responded

Thank you for reporting on the exceptional work Yessi did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Sierra Honda for the highest quality service!

November 17, 2024

I’ve always received great customer service. My advisor has always been very helpful and thorough when it comes down to what my vehicle needs. More

by AMS1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
Report | Print
Nov 19, 2024 -

Sierra Honda responded

We're glad our service team made your day a little easier by being accurate and transparent. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!

November 17, 2024

Very excellent and their service department and very well and explaining what needs to be done to my car so I just love it very much More

by MARGO91010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Sierra Honda responded

We're happy you enjoyed an accommodating and thorough visit! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Sierra Honda for the best service!

November 17, 2024

Great service and amazing prices will definitely come back. Karen was a great saleswoman and knew how toner my needs More

by KARAKOUZIAN.ROUPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Sierra Honda responded

Thanks for letting us know Karen did a great job! Making your dealership visits convenient and valuable are our top priorities. We hope to do the same when we see you again!

November 16, 2024

Kevin was anttentative and great. I didn’t have to wait long and he let me know as soon as my car was done More

by lt2kt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Sierra Honda responded

Thank you for your trust in our service team! We're happy Kevin provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

November 15, 2024

I’m sorry, but 15 words is not enough to explain my recent visit. Sorry. More

by GARCIA_GABRIEL1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy’s xxx.
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Nov 15, 2024 -

Sierra Honda responded

We apologize for any circumstances that may have prevented you from receiving top quality care and diligence from our service team. Please contact me directly whenever it is convenient for you. I would be more than happy to do what I can to resolve your concerns. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia

November 15, 2024

I received excellent service from Billy Tran! Billy remembered the history of service with my car. Billy is always thorough! He was very efficient with my oil change! Billy is always friendly More

by Carina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tran
Report | Print
Nov 15, 2024 -

Sierra Honda responded

Thank you, Carina! We're pleased you and Malachi had another great service experience with us, and that Billy made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

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