Sierra Honda

Regret REGRET! (Be ready for this is going to be a long story) I regretfully purchased my 2016 Civic EX-L CVT from this dealership. I pre-negotiated the REGRET! (Be ready for this is going to be a long story) I regretfully purchased my 2016 Civic EX-L CVT from this dealership. I pre-negotiated the price with Mehrdad Saatara via e-mail. Mehrdad Saatara even told me that he could try and beat the price that I was offered at a different dealership. Since I had already negotiated the price of the vehicle before I walked into the dealership, I thought all I had to do was walk in and only do paperwork. No test drives, no add on sales pitches, nothing, since we had already worked out a price. I scheduled a time with Mehrdad Saatara to come in to do the paperwork. I walked in and he was trying to sell me a car I was there to purchase. I had to tell him SEVERAL times that I did not need to be sold on a car that I already negotiated the price on. So we finally started to do paperwork. To my surprise, he was trying to sell me $2,000 (before tax) worth of additional accessories that were NOT listed on the website. I told him that I did not want those accessories. He was giving me some story of how I should go ahead and get the accessories, for they would greatly benefit me. I should have gotten up and walked out of the dealership then. I should have, but I didn’t. He left, then he came back and told me that he can take some of the accessories off, but there will still be about $500 worth of accessories left. I told him time and time again that I did not want those accessories!! He left again, and low and behold he was able to sell me the car without the accessories. After an hour of his tom foolery, he then showed me the price that we agreed upon and showed me that he was able to beat the price by $100. I was fine with that, for I knew I already had an aggressive price. We completed the paperwork. When I finally got home I remembered that I had forgotten to ask the director of finance, Nora Reynoso, for the 90 deferment with 60 days interest free that is part of the College Grad Program. I e-mailed her that same night, and then followed up with a phone call the very next day. Nora Reynoso proceeds to inform me that their dealership is not equipped to fully offer everything that Honda USA has to offer. I was floored. She then proceeded to tell me that she will work with her DPSM to get the software up-to-date so that way they can re-write my contract. Received a call from one of her finance managers Ruben Lopez, and he told me that Mehrdad Saatara did not make a copy of my paycheck stub. I of course brought in a copy, and that’s when things got strange. Ruben proceeded to tell me that Nora is actually NOT working with the DPSM to update the software, because Honda USA makes it difficult for the dealerships to purchase the software. WHY WOULD SHE LIE TO ME?!! I don’t believe anything these people are telling me. I called Honda USA to seek guidance and also to see what exactly is the truth. Honda told me that every dealership works with a DPSM to get the latest and update software. If they do not have the latest software, then they are NOT working with their DPSM. The representative advised me to contact the general manager (Ron Brown) of the dealership to resolve the issue. I did exactly as I was directed. Honda USA even gave me his direct number too (they were extremely helpful)! I called Mr. Ron Brown Monday, Tuesday, and Wednesday and left a voicemail every one of those days. Later Wednesday I received a phone call from sales manager Ellen Leung. She proceeded to tell me that Honda USA does not know how dealership are ran, and that Nora and Ruben were correct and that they are not able to honor what Honda offers. She also told me that every dealership is ran differently, and that they have different software. Throughout the phone call I kept calling out her BS. I even told her that I never wanted to speak to her and that I specifically called Ron Brown’s direct line because I wanted to speak to him, BUT he does not care about customer service because he obviously did not want to deal with this one customer. I further told her that that dealership does not care about customer service because I am having such a hard time getting exactly what I should be able to have. She told me that she will call me the next day by noon with a resolution, and of course I agreed. The very next day at exactly noon, I received a phone call. It was not Ellen Leung, but Ruben Lopez, finance manager. I was surprised that the finance director, Nora Reynoso, was not the one to contact me since she is the head of finance and was also the one with whom I signed my finance paperwork with originally. Once I was off from work I called Ruben Lopez back. He told me that I had two options of resolutions to choose from, and I chose one of the options to resolve this issue. PART 2 After all of that I went through in part one, I sat down and looked over my contract. What I found was unacceptable! The price that Mehrdad Saatara told me that he was able to give me, he didn’t give me. In fact, he changed the price to be $600 over what we originally agreed upon before the $100 reduction. I again contacted the general manager Robert Brown through the dealership’s website, but it was Medrdad Saatara that responded. In short, he told me that I did not supply him with the full amount of e-mails that way he could have fully understood the offer I was given by another dealership. So in gest, it was my fault that I did not know the car sales industry in and out enough to give him an understanding of what the numbers in my offer meant. I am sorry, but the offer I was given was a pre-tax pre-discount price and Mehrdad Saatara did not want to understand that. I am so disgusted by this I do not want to return to this dealership for my free service coupons. What also has me disgusted is that Nora Reynoso, Ruben Lopez, and Ellen Leung ALL blamed their unwillingness to work with their DPSM and spend the money to resolve my issue on ME. I do not understand how those people could blame their problems on me?! PART 3 – Possible Lemon While dealing with everything in part 1, my car was defective. The air conditioner in my brand new 2016 Civic did not work, and the vents did not work as well. The service person Brian D’Ambrosio tried to tell me that Sierra Honda WOULD NOT pay for my rental if the repairs ran longer than the 5pm close time. I called Honda USA to verify this information. I then while I was on the phone with Ellen Leung told her that they should give me the common curtesy to pay for my rental because they sold me a defective car. In the end, they did pay for my rental car. Brian for some reason did not order the part when he said he was going to order the part, and I had to postpone my appointment for two weeks out! My car’s freon level was below half – Brian tried to blame it on me!!! And they did replace the vents in my car. I have had to go back in for the air conditioner, and I even took it into a different dealership just to get a second opinion. Even though Brian had replaced the vents, I am still having the same exact problem. If the problems still persist even after another replacement part, this car is a lemon (of course not by the state of California’s definition just my definition). OVERALL if you want to deal with people who blame you for their problems and also do not care about customer service, PLEASE visit Sierra Honda. If not, go somewhere else where they could treat you a lot better! More