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Shults Hyundai
Lakewood, NY
164 Reviews
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164 Reviews of Shults Hyundai
March 15, 2016
Very Poor Service Department To sum up my experience at the service department.... 3 new wheel bearings in the right front wheel in 3 months before they figured out that it was th To sum up my experience at the service department.... 3 new wheel bearings in the right front wheel in 3 months before they figured out that it was the left front wheel bearing that was bad. Every time I drove away I told them it was still making the same noise and they told me I was wrong. The mechanic even got snotty with me when they called him out to listen to the noise it was making. After the second wheel bearing in the right front was replaced I asked the service writer if it could be the other side or some other problem that might need looked at. Of course silly me was wrong and a month later I was back for another new wheel bearing that still did not fix the problem. It took having my tires rotated at a different garage for a real mechanic to determine that the left front wheel bearing was so bad that my vehicle was unsafe to even drive. No, I will never go back to Ed Shults service or recommend them to anyone, ever! In fact I tell everyone I can not to take their vehicles there if they value their safety. More
by Michelle F
Employees Worked With
Derrek Ames
February 03, 2016
Couldn't of made a better purchase. Purchased a 2016 Sonata Limited & love this car. Every new model gets better. Mike & Roger are so helpful & knowledgable. I have complete faith in tim Purchased a 2016 Sonata Limited & love this car. Every new model gets better. Mike & Roger are so helpful & knowledgable. I have complete faith in time that I will learn & remember how to use all the important options. Without their help I would be lost. Thank you guys so much. More
by HDWANDERER
Verified CustomerEmployees Worked With
Roger Hawk, Michael Butterfield
February 02, 2016
Amazing service!!!!! Amazing customer service, especially from butterfield. Would not have wanted to work with any other person. Was very thorough and made sure I understo Amazing customer service, especially from butterfield. Would not have wanted to work with any other person. Was very thorough and made sure I understood everything paperwork wise and vehicles wise before driving off of the lot. More
by ALISONWINCHESTER12
Employees Worked With
Michael Butterfield
January 16, 2016
actually pleasent great. NO pressure & not obnoxious. It only took one visit to be convinced Michael was on the up & up. He let me take my time, he answered all my need great. NO pressure & not obnoxious. It only took one visit to be convinced Michael was on the up & up. He let me take my time, he answered all my needs. More
by POSTMARSTER
Employees Worked With
Michael Butterfield, Chris Baker
December 29, 2015
Great Experience. Sales staff worked well as a team. Very knowledgeable! They asked us a bunch of questions to make sure we were buying the right vehicle. Sales staff worked well as a team. Very knowledgeable! They asked us a bunch of questions to make sure we were buying the right vehicle. More
by JLUCKS
Employees Worked With
Roger Hawk, Michael Butterfield, Dennis Sealy
December 15, 2015
Awesome Amazing people here! My experience was wonderful and will recommend them to friends and family who are looking into a new car! Best excellence I've ha Amazing people here! My experience was wonderful and will recommend them to friends and family who are looking into a new car! Best excellence I've had while looking at cars! More
by KTHOMPSON2007
Employees Worked With
Michael Butterfield, Justin Messina
December 04, 2015
Easy and Responsive Zero-Touch Internet Sales Team I am located in Pittsburgh, but I needed to buy a vehicle that was only offered in the 10 PZEV states, which includes New York and not Pennsylvania. I am located in Pittsburgh, but I needed to buy a vehicle that was only offered in the 10 PZEV states, which includes New York and not Pennsylvania. Shults Hyundai was the closest dealership across the state line. I feel very fortunate to have called them near the beginning of my search for a hard-to-find brand new vehicle model. Not only had they just received the exact trim and color of the rare vehicle I was seeking that very morning, I found Mike Butterfield to be highly responsive to email and phone calls, and willing to work with me on delivery, price, and out-of-state registration. When Hyundai Circle screwed up the manufacturer's rebate to which I was entitled, Mike found me another rebate that saved me an extra $100 from the Hyundai Circle pricing. Mike walked me through the process and coordinated everything via the internet. In the end I had no issues buying the car from out of state without ever visiting the showroom or meeting the sales reps in person. They worked with my bank (and gave me no hassles about not using their financing) and got the car delivered to me, at home, within a few days of my initial contact. The whole process was low-pressure and friendly. I got a good price and exactly the car and the features that I wanted. I would gladly buy from Shults and Mike Butterfield again. More
by DataVortex
Employees Worked With
Tim Monroe, Michael Butterfield
November 26, 2015
Piece of Cake! This experience was positive from beginning to end. It was the easiest and fastest I have ever purchased a new vehicle. The staff people were friend This experience was positive from beginning to end. It was the easiest and fastest I have ever purchased a new vehicle. The staff people were friendly, knowledgeable and courteous. More
by ORGANICMAMA121
Employees Worked With
Mike Himes, Dennis Sealy, Tim Burns
November 25, 2015
worst experience ever I made an appointment a month in advance, explaining I had a lot that needed fixed. I thought the dealer that sold Hyundai would be knowledgeable & ha I made an appointment a month in advance, explaining I had a lot that needed fixed. I thought the dealer that sold Hyundai would be knowledgeable & have the parts needed. They were to call me after some tests, but they didn't. They stopped the work in progress and $162. later, I have nothing but worthless codes I could've gotten for free at auto zone. Nothing fixed, parts not in-stock, offered no solutions, no follow up phone call or e mail. Had they called, I would've told them to continue until they found the exact problem and fixed it. I would have paid more, but had something to show for. A complete waste of 2 days wages. Terrible communication. Since then, I researched the codes, ordered the parts, and will hire someone that doesn't charge $100/hour. More
by lemon07
November 04, 2015
best car buying experience! Michael is the best! Greatest car buying experience and I LOVE my new car! It's everything and more that I wanted in a new car! Michael is the best! Greatest car buying experience and I LOVE my new car! It's everything and more that I wanted in a new car! More
by JMEYERFLORIDA
Employees Worked With
Michael Butterfield
