Shottenkirk Toyota San Antonio

I initially brought my car in for the 10,000-mile oil change and inquired about a second key fob and two service recalls. I was advised to make an appointment, which I scheduled for the following Monday change and inquired about a second key fob and two service recalls. I was advised to make an appointment, which I scheduled for the following Monday at 10 am. I arrived at 9:45, and they assured me they would complete the services and call me when it was done. About three hours later, I received a call saying they could only complete the engine update, as the key fob wasn’t available and the necessary parts for the recalls weren’t on hand. I don’t understand why the service department didn’t ensure they had the parts before scheduling the appointment. The service representative promised to call me within a week to set up a new appointment, but over a week has passed with no follow-up call or rescheduled appointment. I am deeply disappointed with the new ownership at Alamo Toyota and will no longer bring my car here for service or consider purchasing future vehicles. More

The service provided by the parts department, the service representative, Shelby Greene, and the cashier was outstanding. I was treated with respect and utmost courtesy. I greatly appreciated these great sta representative, Shelby Greene, and the cashier was outstanding. I was treated with respect and utmost courtesy. I greatly appreciated these great staff members. More

Would have purchased the truck we went in for, but they had a “VIP” charge of $3700 they tacked on top of the list price they wouldn’t budge on. The manager said it’s on the website. So we left on principl had a “VIP” charge of $3700 they tacked on top of the list price they wouldn’t budge on. The manager said it’s on the website. So we left on principle, hidden fees for something we would not use due to moving soon. We ended up finding another truck with a better experience. More

Rod Herrera explained very clearly what each repair entailed. We trust his guidance and his tremendous Toyota make knowledge. Thanks entailed. We trust his guidance and his tremendous Toyota make knowledge. Thanks More

Rod is great! Service fast and thorough. Thank you for the 3 months of Sirius radio. Service fast and thorough. Thank you for the 3 months of Sirius radio. More

The service writer was an xxx, everything else was great! I want to continue to deal with you guys just not him! I want to continue to deal with you guys just not him! More

Very polite and friendly that took care of us. Thank you for your service we will be back Thank you for your service we will be back More

Clean, efficient, kept me informed of everything that was being done with my auto. James the service was very helpful. being done with my auto. James the service was very helpful. More

JJ was great. Very customer service focused at 7:00 sat morning. Service was fast and love the text approval process Very customer service focused at 7:00 sat morning. Service was fast and love the text approval process More

I had my oil changed at this facility and they forgot to replace the Phil cap when they were done. I caught this approximately a week later return to the dealership and pointed that out to the same service replace the Phil cap when they were done. I caught this approximately a week later return to the dealership and pointed that out to the same service writer that had originally supported me. She took the vehicle back to the technician that had provided the oil change that same time and he stated that he had forgotten to put it on, but did not advise anybody of the mistake nor owned the mistake he had made. The cap was replaced the vehicle versus returned to me with oily handprints on the fender, for he obviously had leaned over to examine where he had forgotten to put the fill cap returning the vehicle with me with two clear handprints on the fender, oily black was a testimony to the attention of detail that they currently possess at this facility. This is very disappointing. I asked the service technician to ensure that these notes were added into my field under my file for all the service that I’ve done. This was by far the worst. More