Shottenkirk Toyota Granbury - Service Center

Service was professional and done in timely manner. When making the appt by phone the employee updated all my information. Then at car drop off another employee confirmed the info. But when calling to te making the appt by phone the employee updated all my information. Then at car drop off another employee confirmed the info. But when calling to tell me car was ready they called our son and not us. Everyone needs to be on same page. Ty! More

integrity with repairs I had just bought a used certified vehicle from them and the blower was out on the air conditioner when I tried it 4 weeks later and this was repaired I had just bought a used certified vehicle from them and the blower was out on the air conditioner when I tried it 4 weeks later and this was repaired with no charge and I was able to use a loaner car. I really appreciate Melissa in Service and George who works on the cars as they are both awesome and care about the customers. Another young man helped me and he was also great. Thank you so very much!!! More

No communication UPDATED: I finally got a call back, from the manager and feel like I finally am getting the attention my situation needs. It took leaving negative rev UPDATED: I finally got a call back, from the manager and feel like I finally am getting the attention my situation needs. It took leaving negative reviews, but I am finally getting calls back and getting results, I still do not have my car, but the manager is at least trying to make things right for me. I still do not have a car, I was originally told it would be a few days to fix the recall/ I was then told "next month", then told "mid March". It is mid-March and there is still no info. No one is calling me, I have to call and give the SAME explanation over again. More

Excellent Service I was met promptly by my service advisor. An unscheduled service item was brought to my attention and taken care of quickly. I was given an unexpecte I was met promptly by my service advisor. An unscheduled service item was brought to my attention and taken care of quickly. I was given an unexpected discount on the service and my truck was returned clean and running perfectly. With this level of service, I am likely to buy my next vehicle at this dealership. More

This is and has been the best experience with buying, as well as vehical maintenance of my Toyota yaris ia. The staff is courteous and helpful and genuinely interested in how they can make the experience b well as vehical maintenance of my Toyota yaris ia. The staff is courteous and helpful and genuinely interested in how they can make the experience better. I would recommend this dealership to anyone who has skepticism about dealerships. Let them give you the best experience in car buying and maintenance. More