Shottenkirk Toyota Granbury - Service Center

Excellet Customer Service The service team was very professional and showed that they care about the customer. Hunter kept me informed on the work being done on my car and cont The service team was very professional and showed that they care about the customer. Hunter kept me informed on the work being done on my car and contacted me frequently on updates. I would definitely recommend anyone to Shottenkirk Toyota for work on their vehicle. More

Quick, courteous service I have been frequenting this dealership location for over 6 years. They came under new management over the last year but the service remains impeccab I have been frequenting this dealership location for over 6 years. They came under new management over the last year but the service remains impeccable. More

No Complaints Melissa is great.. She's dependable and reliable,. A pleasure to work with. She's ben 100% reliable for me so far and I doubt that will change. Melissa is great.. She's dependable and reliable,. A pleasure to work with. She's ben 100% reliable for me so far and I doubt that will change. More

I recommend this service center. Only good experiences every time I have been to Shottenkirk's. Garland was the service member who met me when I drove up. She was pleasant and helpfu Only good experiences every time I have been to Shottenkirk's. Garland was the service member who met me when I drove up. She was pleasant and helpful throughout. She made me feel that she was really concerned about the problems with my car, and she sought useful solutions. More

When i got to the dealership, i was greeted, and was told i will call you when car is ready for pick up, no call all day i had to call at 4: 00 to check status, service stated oh i didnt call you. Been real i will call you when car is ready for pick up, no call all day i had to call at 4: 00 to check status, service stated oh i didnt call you. Been real busyi though i called you, no sorry, will think twice beford i come back, this is not the first time More

warranty work and state inspection no mask-no gloves-no social distancing-mags still on tables-my car sat about an hour with no one working on it. why bother with appointments. felt ver no mask-no gloves-no social distancing-mags still on tables-my car sat about an hour with no one working on it. why bother with appointments. felt very uncomfortable if not for warranty work would have left and went else where. More

problems that needed to be addressed under warranty with defective trim and wheel well housing and this dealer completely ignored the request and tried to tell me it was normal This was a total waste of a 1 defective trim and wheel well housing and this dealer completely ignored the request and tried to tell me it was normal This was a total waste of a 1 hour driveand I will never come back to this dealer again More

No comment takes to long, over priced costs, service writer is rude, car never cleaned to expectation, just a terrible experience, wont buy again and this is my takes to long, over priced costs, service writer is rude, car never cleaned to expectation, just a terrible experience, wont buy again and this is my third vehicle from Jerry's/whtever the new name is More

Your service department is FANTASTIC! I bought my car at your dealership, and I'll always go there for service! Your staff are very friendly!! Even though I live in Fort Worth and can go I bought my car at your dealership, and I'll always go there for service! Your staff are very friendly!! Even though I live in Fort Worth and can go to any Toyota dealership for service, I always drive to Shottenkirk. Let's get real! Even your waiting area is immaculate!! My car was recently damaged by hail. I spoke with (and met) Brandon regarding the damage. He was fantastic to work with. Not only did the price for repair come in lower than I expected it would, he told me that he could start on the repair "right away." The detailed quote I received for the repair was very, very, very impressive. It was easy to understand, and, even Allstate (my insurance company) told me that they liked it! You have a great dealership!!! More

This is my first new Toyota and I must say the dealership has been fantastic every time I contacted them. Never a wait. Always courteous and helpful, and. They get my problem solved in a timely manner. I can has been fantastic every time I contacted them. Never a wait. Always courteous and helpful, and. They get my problem solved in a timely manner. I can’t say enough about how much I appreciate all of Toyota’s people. Thanks. Note: I did not get names of people who I dealt with but all folks are trained well and do their best to help the customer. More