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Shottenkirk Toyota Granbury - Service Center
Granbury, TX
1,627 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,627 Reviews of Shottenkirk Toyota Granbury - Service Center
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June 04, 2020
They provide great service and in a timely manner. Always able to get the work done. Working with Melissa is a joy and we always know that the work will be done right. able to get the work done. Working with Melissa is a joy and we always know that the work will be done right. More
by KLINTNANCY
Verified CustomerEmployees Worked With
Melissa Cates great employee
June 04, 2020
Unorganized Lack of Communication I made an appointment with Heather for service on Tuesday June 2, at 3:00pm for my 2017 Toyota Tacoma and was told the service would take 'maybe about I made an appointment with Heather for service on Tuesday June 2, at 3:00pm for my 2017 Toyota Tacoma and was told the service would take 'maybe about 30 minutes'. I waited for almost 2 hours. I could have gladly left my car to run errands or return to work had I been told the service would take about 2 hours. After my service was finally complete, I received an invoice to pay but was not communicated any information regarding the service that was performed, or any post service care/maintenance information for my vehicle. I simply paid and waited again for my car outside. After 5 minutes of waiting and wondering where my truck was, I asked a random service person Garland that happened to be around as to where my truck was and she replied to "give them a moment while they bring it out". After another 5 minutes of waiting for my truck to be brought out, I saw my truck parked behind the service bay unattended so I just helped myself, got in and drove away. I don't believe this is how service should be. Communicate to your customers on what is happening, what next steps are, and manage expectations. Make it right, or I can take by business to Weatherford. More
by JILLIVICTORIO
June 04, 2020
Unprepared Have used this dealership for 7+ years and service has normally been very good. This time, I called for an appointment and took my corvette in for an Have used this dealership for 7+ years and service has normally been very good. This time, I called for an appointment and took my corvette in for an oil change. I acknowledge it sits very low to the ground and, because of that, they were apparently not adequately prepared to work on it. I had to wait for more than an hour and half until they could get a skilled technician and proper equipment to complete the oil change. Once that came together, the job was finished in minutes. I feel I should have been informed of the potential problem and I could have gone elsewhere and saved myself a good deal of time and frustration. I'm sure I will next time. More
by J&J17
Employees Worked With
June 01, 2020
easy in and out. great communication ask for Malissa .... she's the best. I drive from Fort Worth for my Toyota service.As a mater of fact i have recommended this shop to my friend with a ask for Malissa .... she's the best. I drive from Fort Worth for my Toyota service.As a mater of fact i have recommended this shop to my friend with a Chevy also. didn't see Cari this time but shes awesome too More
by AADUG
May 25, 2020
Overall, the people that helped me out we friendly and nice, no complaint there. However, I am upset to say that it took two hours for a simple oil change. nice, no complaint there. However, I am upset to say that it took two hours for a simple oil change. More
by RAISEDONRADIO1
May 25, 2020
Made my appointment, arrived a few minutes early, vehicle was pulled in at time of appointment. They were punctual and kept me in the loop of what was going onz was pulled in at time of appointment. They were punctual and kept me in the loop of what was going onz More
by DEREKJ1990
Employees Worked With
Heather in service
May 25, 2020
Hunter and the service men made sure my vehicle was no longer leaking oil after the seal had busted in the oils filter. Thank you guys for making sure my 4 runner was safe !!!!!! longer leaking oil after the seal had busted in the oils filter. Thank you guys for making sure my 4 runner was safe !!!!!! More
by BBJSWVU
Employees Worked With
Hunter Poimbeauf
May 25, 2020
Wait wasn’t bad and it’s always comfortable. I will say the woman I worked with told me I wasn’t going to have to pay for my oil change and said I needed new air filters so I agreed to change them out sinc the woman I worked with told me I wasn’t going to have to pay for my oil change and said I needed new air filters so I agreed to change them out since I wasn’t paying for an oil change. When I went to check out I was informed that the woman has done that before and that she misinformed me, causing my bill to be way higher than expected. I hope she was talked to and not giving people false information about what they’re having to pay for. More
by CATHERINE.G19
Employees Worked With
I don’t remember her name but none of the pictures looked like her
May 22, 2020
VERY QUCK SERVICE I AM STILL MAD ABOUT THE NAME YOU MADE ME USE WHEN I BOUGHT MY CAR AND .I WILL NEVER GET OVER IT, NICE CARE WASH. I AM STILL MAD ABOUT THE NAME YOU MADE ME USE WHEN I BOUGHT MY CAR AND .I WILL NEVER GET OVER IT, NICE CARE WASH. More
by CAR5728
Employees Worked With
SOME NICE YOUNG LADY
May 22, 2020
Service clerk was pleasant and knowledgeable. Came in for a oil change which lasted less than an hour. The service department also washed my car. a oil change which lasted less than an hour. The service department also washed my car. More
by JUDY.ACHEMIRE
Employees Worked With
