Shottenkirk Toyota Granbury - Service Center

servicing and inspecting my car My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled. My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled. More

You were supposed to send me a check because your service people said the price of a new tire was the same as Discount Tire. people said the price of a new tire was the same as Discount Tire. More

excellent customer service Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is to Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is top notch! I've been a customer of Toyota for over 15 years and will never go to another dealer. I moved to Arlington 2 years ago and still go to the Granbury location for service! More

Very good at service. Always working for the customer. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle. More

We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us! need and always recommend you to friends. Thank you for always taking care of us! More

Good service but did not reset next service mileage again? I was in early for 100,000 mile service. Everything else was good but just an aggravation as service soon announcement keeps popping up! again? I was in early for 100,000 mile service. Everything else was good but just an aggravation as service soon announcement keeps popping up! More

Efficient. In nad out. Been using them for years. Trust their work. Efficient. In and out. Want 25 words: OK here goes: Four score and 20 years ago, our forefathers, etc. et Been using them for years. Trust their work. Efficient. In and out. Want 25 words: OK here goes: Four score and 20 years ago, our forefathers, etc. etc., etc. etc.Is your computer happy now? This is a stupid requirement and was the reason I did not reply the first time you sent this request. Tell the QC team you want to make it easy for the customer. More

This is the second time I’ve come in for full service and been disappointed. Did not do everything as expected. 3 hours to complete been disappointed. Did not do everything as expected. 3 hours to complete More

Routine oil change and repair a leak in a tire Everyone was respectful and prompt. The tire repair apparently is working well... The car wash wasn't working, as it wasn't working the last time I Everyone was respectful and prompt. The tire repair apparently is working well... The car wash wasn't working, as it wasn't working the last time I came in for service. Part of the reason I don't rebel against paying $87 for a simple oil change is that getting the car washed adds VALUE to the visit. In this case, I had a slow leak in a tire and they charged me $29 for the work. I think a QUALITY dealership would have no-charged me for the tire, in deference to the fact that the car wash wasn't working and WE BOUGHT A CAMRY XSE at your dealership! This was not a class act folks.... I think I'll take my business elsewhere in the future... Sincerely, John Kolak More

Recall work My car was in for recall repair. It was supposed to take a couple hours. After four hours, I called to check. It was ready, bu no one called to let me My car was in for recall repair. It was supposed to take a couple hours. After four hours, I called to check. It was ready, bu no one called to let me know. At that time I was not able to pick it up. I would have to get It in the morning. I thought at the very least, someone would have run it through the car wash. No one did. More