Shottenkirk Toyota Granbury - Service Center

I cannot recommend this Service Center Unfortunately, this is my second negative experience with Shottenkirk. My car had a warning light come on and I had the code run at Auto Zone. I too Unfortunately, this is my second negative experience with Shottenkirk. My car had a warning light come on and I had the code run at Auto Zone. I took my car in to Shottenkirk with the paper work from AutoZone describing the part needed. Shottenkirk took several days to diagnose the issue. I had to initiate phone calls to find out the status on a daily basis. When they figured out the part needed (the same part on the AutoZone paperwork), the wrong part was ordered and had to be reordered. The part came in and then another part (bolt) had to be ordered. My car was at Shottenkirk for a week and a half for a repair (part) they were informed about on the first day of service. I was not offered a loaner car until I informed them I may need one if the repair was gong to take longer. Honestly, the Service Center was much better with the prior ownership. More

ABSOLUTELY GREAT DEALERSHIPS WITH THE BEST PEOPLE. Mr Black is excellent. No pressure, he makes you feel at home. The best experience buying a car. Black is excellent. No pressure, he makes you feel at home. The best experience buying a car. More

My Prius presented an unusual problem that took a few weeks to figure out. The tech working on my car continued testing until the issue was resolved. Garland, the service rep, kept me informed of the p weeks to figure out. The tech working on my car continued testing until the issue was resolved. Garland, the service rep, kept me informed of the progress throughout the process. We were given a Camry to drive. After talking with Garland about how pleased we were with the CMry, she took me to get Oscar to show me the Camry’s in the lot. Very impressed with the service. More

Everyone I came in contact with today was very polite, courteous, and professional. I was well pleased with the service I received today. Thank you. courteous, and professional. I was well pleased with the service I received today. Thank you. More

Satisfactory Service Experience I was given an appointment time for my 60,000 mile service on my Highlander. My vehicle was promptly checked in and was returned to me in approximate I was given an appointment time for my 60,000 mile service on my Highlander. My vehicle was promptly checked in and was returned to me in approximately 1 1/2 hours. Spoke with Kevin Parks, service advisor, about an HVAC issue, and my questions were answered. Overall I was pleased with my service experience today. I was treated professionally and courteously by the staff that I encountered. More

Great service and quick turnaround on repairs for Prius Replaced battery for 2010 Prius and tire rotation. Great job and quick turnaround. The service staff was there to greet me when I arrived and got th Replaced battery for 2010 Prius and tire rotation. Great job and quick turnaround. The service staff was there to greet me when I arrived and got the job done quickly. Thanks! Mike More

My service rep Melissa Cates is the best. It is not the same since ownership changed. Too many people ave left. My wife and I Have bought multiple Toyota's from this dealership. It is not the same since ownership changed. Too many people ave left. My wife and I Have bought multiple Toyota's from this dealership. More

Customer Service outstanding. From the time I brought my car in to be repaired until I checked out at payment desk the employees were knowledgeable and courteous. My service repr From the time I brought my car in to be repaired until I checked out at payment desk the employees were knowledgeable and courteous. My service representative explained what needed to be done . More

had my vehiicle in for service and new battery. very courteous and timely on getting everything done.....i have always had great service here. the service department staff has always been courteous very courteous and timely on getting everything done.....i have always had great service here. the service department staff has always been courteous and keep you informed as to what is going on with your vehicle...... More

Comments on recent service There was a slight delay when I arrived, due to only one service advisor on duty. Other than that the service was done in a timely manner. Only one te There was a slight delay when I arrived, due to only one service advisor on duty. Other than that the service was done in a timely manner. Only one technical issue. After I drove home (approximately 10 miles) I rechecked the lug bolt torque as I usually do. There were 4 lug nuts that were slightly loose. I retorqued them to the recommended 125 ft-lbs of torque. No problems, just noting a small concern. I have done this after every service since vehicle was new and this is first time that any have been loose. More